HT202915: Connect your Apple ID to your Disney Movies Anywhere account

Learn about Connect your Apple ID to your Disney Movies Anywhere account
rmnovelli

Q: Trouble connecting DisneyMoviesAnywhere account with iTunes account.

I am trying to connect my DisneyMoviesAnywhere account with my iTunes account, on my laptop.  When Apple opens, it says I need to download iTunes.  I already have the latest version of iTunes installed on my laptop.

Posted on Apr 23, 2014 10:08 AM

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Q: Trouble connecting DisneyMoviesAnywhere account with iTunes account.

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  • by pedro d,

    pedro d pedro d Apr 25, 2014 1:44 PM in response to rmnovelli
    Community Specialists
    Apr 25, 2014 1:44 PM in response to rmnovelli

    Hello there, rmnovelli.

     

    For your issue some have seen a solution by downloading the latest update manually from this link:

     

    iTunes 11.1.5

    http://support.apple.com/kb/DL1614

     

    Once you've tried that, then try connecting your DMA account again. The following Knowledge Base article offers some good information in regards to the service:

     

    About Disney Movies Anywhere and iTunes Store

    http://support.apple.com/kb/HT6129

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.

  • by MicrosoftisWayBetter,

    MicrosoftisWayBetter MicrosoftisWayBetter Apr 28, 2014 9:10 PM in response to pedro d
    Level 1 (0 points)
    Apr 28, 2014 9:10 PM in response to pedro d

    I have this same issue and I have verified that I do have the latest version.  The knowledge base article is a joke, as it tells you what to do on disneys website, and then assumes that everything works perfect on apples site, and that there is no possibility for user error, as it doesnt provide any additional steps after disney send you to apple. this article needs completed.

  • by chokaay,

    chokaay chokaay Mar 31, 2015 12:57 PM in response to rmnovelli
    Level 1 (0 points)
    Mar 31, 2015 12:57 PM in response to rmnovelli

    I have the same exact issue (about one year after the OP).

     

    Based on what I found, it seems that Disney Anywhere doesn't work well with Windows 7 64-bit edition (as stated in their knowledge base)... but what they don't say is that Disney Anywhere doesn't seem to recognize iTunes 64-bit, which I theorize is why every time you try and connect the two accounts, it redirects you to the iTunes download page... because it's trying to find iTunes 32-bit (or iTunes installed in the proper iTunes 32-bit directory/registry entries) but instead doesn't find it so it assumes you don't have iTunes installed.

     

    Needless to say this is a very stupid oversight on Disney's part... and it means that all iTunes 64-bit users won't be able to connect their accounts to Disney Anywhere (at least for now... and I don't expect Disney to care to fix this anytime soon).

  • by chokaay,

    chokaay chokaay Apr 2, 2015 8:29 PM in response to chokaay
    Level 1 (0 points)
    Apr 2, 2015 8:29 PM in response to chokaay

    So after 2 calls and a couple hours with Disney Anywhere Tech Support, we found out that:

     

    1)  Due to the iTunes requirement, you CANNOT link Disney Anywhere with your Apple account from your iPad or iPhone (regardless of what Tech Support tells you)... you MUST do it from a computer WITH ITUNES INSTALLED.  If Disney Anywhere Tech Support tells you that iTunes is pre-installed on all iPhones and iPads so it should work, they are WRONG!

     

    2)  Several combinations of PC + iTunes didn't work for me:

                   Windows 7 Professional (64-bit) + Chrome 41 + iTunes (64-bit)  =  NO GO

                   Windows 7 Professional (64-bit) + IE 11 + iTunes (64-bit)  =  NO GO

                   Windows XP Profesional (32-bit) + Chrome 41 + iTunes (32-bit)  =  NO GO

                   Windows XP Professional (32-bit) + IE 8 + iTunes (32-bit)  =  NO GO

                   Windows XP Profesional (32-bit) + FF 10 + iTunes (32-bit)  =  NO GO

                   Windows XP Profesional (32-bit) + FF 34 + iTunes (32-bit)  =  OK!


    Apparently the trick is to have the browser successfully call on iTunes to activate the authorization prompt in a separate pop-up window.  I am not sure why it's so difficult for Windows users to have this happen, but apparently according to Disney Anywhere Tech Support, they had no problem getting the proper windows to pop-up on a Macbook Air.

  • by Discorax,Helpful

    Discorax Discorax May 31, 2015 7:38 PM in response to chokaay
    Level 1 (5 points)
    May 31, 2015 7:38 PM in response to chokaay

    I was having the same problem on a Windows 7 64 bit system using Chrome.

     

    I switched to using Internet Explorer 11 and it launched the iTunes connection as expected.

  • by DANNYDPGH,

    DANNYDPGH DANNYDPGH Jun 8, 2015 10:13 PM in response to chokaay
    Level 1 (0 points)
    Jun 8, 2015 10:13 PM in response to chokaay

    I had the same exact issue. I switched to Firefox (I'm a Chrome user as well) for my browser. No  issues.  Worked just fine.  Been having some inconsistencies with Google Chrome lately.

  • by AJ4MQ,

    AJ4MQ AJ4MQ Jul 19, 2015 8:15 AM in response to pedro d
    Level 1 (0 points)
    Jul 19, 2015 8:15 AM in response to pedro d

    What would have helped me is to identify that this will not work in Google Chrome, but it does work with Internet Explorer.

     

    Unsure about FireFox, Opera or others.. but this will likely help people in the future.

  • by Strider Striding,

    Strider Striding Strider Striding Sep 21, 2015 1:31 PM in response to Discorax
    Level 1 (0 points)
    Sep 21, 2015 1:31 PM in response to Discorax

    This fixed my issue as well. 

  • by Ulsha,

    Ulsha Ulsha Oct 2, 2015 5:43 PM in response to pedro d
    Level 1 (0 points)
    Oct 2, 2015 5:43 PM in response to pedro d

    Nope got the same problem as chokaay. These instructions are determined by there being a successful connection between the initiating programs and the in use version of iTunes. Other services have acknowledged issues and go the redemption code route. The 32 bit is determined by ones systems not straight out REFUSING to use a downgraded program.

     

    There are only so many hoops you can expect people to jump through before they are exasperated and at this point I am FURIOUS! Since it has been an issue for OVER and year it appears that neither party is interested in resolving this issue and I will be taking my video purchases elsewhere.

  • by blackfalcon001,

    blackfalcon001 blackfalcon001 Oct 13, 2015 12:21 PM in response to DANNYDPGH
    Level 1 (0 points)
    Oct 13, 2015 12:21 PM in response to DANNYDPGH

    This saved the day for me! Thanks!

  • by susan_ted,

    susan_ted susan_ted Oct 19, 2015 9:52 PM in response to Ulsha
    Level 1 (0 points)
    Oct 19, 2015 9:52 PM in response to Ulsha

    EWhen I linked my DMA account to iTunes it froze iTunes.   Now I cannot download anything - not Disney purchases or purchases made through iTunes - even sings.   why did Disney change things - it used to be that entering the code on their site opened iTunes and allowed the digital copy download.   they took away that option with the new Aladdin. How can I get the DMA account to stop freezing my iTunes downloads?

  • by faith1875,

    faith1875 faith1875 Nov 10, 2015 12:02 PM in response to DANNYDPGH
    Level 1 (0 points)
    Nov 10, 2015 12:02 PM in response to DANNYDPGH

    Thanks for this. It did not work for me in either Chrome or Explorer but Mozilla Firefox finally made it happen, thanks for posting!

  • by TGWMO,

    TGWMO TGWMO Mar 15, 2016 8:57 PM in response to Ulsha
    Level 1 (0 points)
    Mar 15, 2016 8:57 PM in response to Ulsha

    On Windows 10 (64-bit), I couldn't get it to work on IE 11, Edge, or Chrome. I still had the old ancient Safari browser and by copying/pasting the URL, it actually worked for me. Tom

  • by itunes999,

    itunes999 itunes999 Mar 15, 2016 10:59 PM in response to rmnovelli
    Level 3 (606 points)
    Mar 15, 2016 10:59 PM in response to rmnovelli

    Try to contact Disney movies - The link is below

     

    https://www.disneymoviesanywhere.com/contact

     

    call 1-855-347-3722 to speak to a Disney Movies Anywhere representative

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