how do i know if i have a rescue email address

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Level 1

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how do i know if i have a rescue email address

Whilst trying to reset my security information it appears that the email will be sent to a rescue email address to enable me to reset security questions. I need assistance in establishing wher I find a rescue email address as i have not set one up

iPhone 5C, Windows Vista

Posted on Apr 23, 2014 11:39 AM

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Answer 1

matt00

Level 5

4,041 points

Apr 25, 2014 9:39 AM in response to aidenfromgbr

Hey aidenfromgbr,

Thanks for the question. The option to reset your security questions will appear if you have a rescue email address setup, as outlined in the image below:

Rescue email address and how to reset Apple ID security questions

http://support.apple.com/kb/HT5312

The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.

Thanks,

Matt M.

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