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iOS 7.1.1 update causing wifi problems

Since I've update my ipad 3 to iOS 7.1.1 my home wifi network keeping dropping out. I've rebooted, and reset network settings, but the issue persists. This only began after the update, so I'm guessing this is an issue with the 7.1.1 update

iPad

Posted on Apr 26, 2014 5:19 AM

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67 replies

May 27, 2014 9:39 AM in response to Sackm

Just to follow up:


I tried all the steps that Apple suggested:


1) Restore Network Settings

2) Restore iPhone to factory setting without reloading a back-up


Nothing changed the fact that the wifi connectivity was down to about a tenth of the speed (on average, download speeds down about 1 mbps as opposed to 10+mbps previously)


I finally went to the Apple store, where thanks to my Apple Care plan, Apple swapped my old phone for a new iphone 5. And..surprise, surprise. The new phone work just fine with the most recent iOS and the old backup reloaded straight to the phone. I am now back to enjoying full wifi connectivity with speeds up of 10+mbps). Although the apple customer service was not aware of this particular wifi problem, it appeared as several customers at the store were having issues as a result of the most recent firmware update.


In summary, I continue to like the apple service (which clearly I paid for). However, I also continue to have grimes with the shoddy upgrades and Apple's lack of transparency philosophy.

May 30, 2014 11:29 AM in response to Sackm

This is clearly a real issue. I have about 60 iphones at my office and thusfar I've found two that have the wifi grayed out issue. Both began having the issue after the update to ios 7.x. In fact, one had the issue, used the heat it up fix to bring it back, then the iOS 7.1 update came out and it disabled his wifi again. Using the heat up the phone trick fixed it a second time also. That use went to the Apple store and before he even said anything the "Genius" said "you have the no wifi issue on your 4S, right?" so the folks at the store know the issue very well. He explained that his phone was broken and he would have to purchase a new iphone and said they had been authorized to upgrade him to a 5c or s for $299. The clerk knew exactly what the issue was and management already had informed the clerks to offer discounted new phones for a reduced price.


Apple is engaging in a common strategy employed by many tech companies known for extremely poor service (i.e. Dell and Microsoft). Deny there is any issue until you have a fix. We've all seen how well that has woeked for Dell and Microsoft.


I'm passing all of this, as well as a video of me using a hair dryer to fix the issue, on to the Investigative team at the number one station in Austin TX.

May 30, 2014 12:27 PM in response to homersbrain

There are cleary several issues with the 7.1.1 update that are real. Some of which Apple has admitted:


Although Apple isn’t seeding any new iOS betas to developers, the company is hard at work patching up the latest reported bugs, including two security flaws and one potentially widespread battery drain issue that seems to be affecting even the newest generations of devices.

The confirmation comes straight from the Mac maker. In responding to queries about the latest discovered securityUser uploaded file flaws, a company spokesperson said, “[Apple] is aware of the issue and [we] are working on a fix which will be delivered in a futuresoftwareUser uploaded file update.” (Softpedia, et al.)

Jun 1, 2014 6:19 AM in response to homersbrain

Without a doubt Apple is aware of the problem but as you mentioned they have not provided a solution except for asking the clients to buy a new phone. I can get my wifi working for a few minutes by placing the phone in the freezer for about 10 minutes. I have done it several times and it always gets the wifi connection working although it gets greyed out after I take the phone out of the freezer. I have spent HOURS reading several forums and I have yet to find EXACTLY what the problem is. Most claim the 7.1.1 update creates a "stress" on the wifi chip damaging it. I am hoping the station in Austin gets some answers or at least a statement from Apple. I also understand there is a class action lawsuit in California but who knows if it will get Apple to solve the problem. This is so frustrating for loyal customers who trust Apple.

Jun 1, 2014 2:14 PM in response to Sackm

As with Serendipity_at_SoBe above, I have spent HOURS looking for an answer to my iPhone 'rapid battery drain' and 'limited & compromised WiFi connection' since my upgrade to iOS 7.1.1. HOURS & HOURS actually. Tried everything. Issues unresolved. This is an unacceptable additional stress in a busy life. And, today I am traveling long distance 'country New Zealand' and I am concerned my iPhone may fail me when I could need it most. I have no idea if non-USA citizens can join that Californian Class Action Law Suit mentioned above. Good luck with that; hope it can help all of us with these iOS issues. Where there is smoke; there is fire. And there is a lot if smoke. These issues MUST be due to the iOS upgrade and not the result of simple configuration options. Apple... stand up to your responsibilities.

Jun 9, 2014 6:32 PM in response to Sackm

Since updating the operating software on my iPad 2, I have had the w-fi connectivity issue on my home network. My iPhone, iMac and iPad mini have no problems connecting to wi-fi. I brought my device to an Apple store for a genius bar session and was told my issue was a software issue. They offered to sell me a new iPad 2 for $249.00.

Jun 9, 2014 6:58 PM in response to gjspross

I also have this issue with iPad2.


Good to know, but I don't know why I have to spend $250 for the software issue. It had been working just fine until 7.1.1. it sounds totally unfair to me.


If their only solution is offering a replacement for $250, it is nothing but a time bomb that makes me update iPad by compulsion every few years.


I use Apple products for more than 30 years since Mac IIci, and currently an Apple developper, so I think I know what Im doing. This is the software issue that Apple has to solve asap.

Jun 10, 2014 10:16 AM in response to noonn

My Genius Bar advisor would not or could not see a linkage between the software update of the IOS system on the iPad 2 and the "software problem" that was causing my weak signal. My conclusion is that they are instructed to ignore / deny the possibility of a link between an Apple software upgrade and a subsequent iPad operating glitch.

Jun 11, 2014 10:52 AM in response to gjspross

The wifi performance on my 4s began to degrade with the update to 7.1. It got worse when I installed 7.1.1.


Resetting the iphone from the Setting->General-> Reset menu worked to get wifi back, for a few hours. Doing a clean reinstall of iOS 7.1.1 from iTunes also got the wifi working again for a day. But inevitibly wifi just goes back to not working. "Settings" app seems to hang/ freeze just before disabling wifi.


Since resetting software seems to allow wifi to work again, if only for a little while, that seems like further evidence that this is indeed a software bug

Jun 11, 2014 12:09 PM in response to jcrateg

Just an update for my situation, I went to a friends house who also has comcast internet (older router then me) and an iPad3 with the 7.1.1 update, and of course it works fine! Yes I am sending this from my iPad 3 (that does not work at home) my iPhone 5 with 7.1.1 also works here.

When I get home Comcast will be the first call I make. Just a side note a few days after updating my apple products comcast pushed an update to my router.

iOS 7.1.1 update causing wifi problems

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