My Macbook Pro is running extremely slow. I ran EtreCheck as suggested in another discussion but I do not know how to interpret it

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Frankcast48 Author

Level 1

0 points

My Macbook Pro is running extremely slow. I ran EtreCheck as suggested in another discussion but I do not know how to interpret it

Hardware Information:

MacBook Pro (13-inch, Late 2011)

MacBook Pro - model: MacBookPro8,1

1 2.4 GHz Intel Core i5 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics 3000 - VRAM: 384 MB

System Software:

OS X 10.9.2 (13C1021) - Uptime: 7 days 8:7:36

Disk Information:

TOSHIBA MK7559GSXF disk0 : (750.16 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 749.3 GB (270.91 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-8A8

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Gatekeeper:

Mac App Store and identified developers

Kernel Extensions:

[not loaded] com.anchorfree.tun (1.1.1 - SDK 10.8) Support

[not loaded] com.cisco.nke.ipsec (2.0.1) Support

[kext loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.68) Support

[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.68) Support

Startup Items:

CiscoVPN: Path: /System/Library/StartupItems/CiscoVPN

Problem System Launch Daemons:

[failed] com.apple.AOSNotificationOSX.plist

[failed] com.apple.installd.plist

[failed] com.apple.softwareupdated.plist

[failed] com.apple.wdhelper.plist

Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[running] com.anchorfree.ajaxserver.plist Support

[loaded] com.google.keystone.daemon.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

[running] com.rim.BBDaemon.plist Support

Launch Agents:

[running] com.Affinegy.InstaLANa.plist Support

[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist Support

[running] com.epson.eventmanager.agent.plist Support

[loaded] com.google.keystone.agent.plist Support

[running] com.rim.BBAlbumArtCacher.plist Support

[running] com.rim.BBLaunchAgent.plist Support

[failed] com.stellar.SpeedUpMacLauncher.plist Support

User Launch Agents:

[loaded] com.adobe.ARM.[...].plist Support

[failed] com.UninstallerTool.plist Support

[failed] com.VolumeWatcherTool.plist Support

User Login Items:

Skype

Belkin Router Monitor

AdobeResourceSynchronizer

BlackBerry Device Manager

Internet Plug-ins:

o1dbrowserplugin: Version: 5.3.1.18536 Support

Default Browser: Version: 537 - SDK 10.9

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support

AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support

FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support

Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support

Flash Player: Version: 13.0.0.206 - SDK 10.6 Support

iPhotoPhotocast: Version: 7.0 - SDK 10.7

googletalkbrowserplugin: Version: 5.3.1.18536 Support

QuickTime Plugin: Version: 7.7.3

AdobePDFViewer: Version: 11.0.06 - SDK 10.6 Support

SharePointBrowserPlugin: Version: 14.4.1 - SDK 10.6 Support

GarminGPSControl: Version: 3.0.1.0 Release - SDK 10.4 Support

EPPEX Plugin: Version: 3.0.5.0 Support

MeetingJoinPlugin: Version: (null) - SDK 10.6 Support

Safari Extensions:

Cuevana Stream: Version: 4.2

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

User Internet Plug-ins:

Google Earth Web Plug-in: Version: 7.1 Support

3rd Party Preference Panes:

Flash Player Support

Time Machine:

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 697.84 GB Disk used: 445.54 GB

Destinations:

My Passport for Mac [Local] (Last used)

Total size: 931.36 GB

Total number of backups: 11

Oldest backup: 2013-02-14 07:10:23 +0000

Last backup: 2014-04-16 01:34:56 +0000

Size of backup disk: Too small

Backup size 931.36 GB < (Disk used 445.54 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

Top Processes by CPU:

22% Mail

8% com.apple.ShareKitHelper

2% mds

2% Dropbox

2% hidd

Top Processes by Memory:

304 MB Mail

106 MB Finder

70 MB WindowServer

61 MB Microsoft Word

60 MB mds_stores

Virtual Memory Information:

16 MB Free RAM

978 MB Active RAM

974 MB Inactive RAM

1.13 GB Wired RAM

25.06 GB Page-ins

3.69 GB Page-outs

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Apr 30, 2014 1:21 PM

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Answer 1

Frankcast48 Author

Level 1

0 points

Apr 30, 2014 1:49 PM in response to Frankcast48

This is the copy of my EtreCheck. Let me know if I have to do something?

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Answer 2

Melophage

Level 5

7,213 points

Apr 30, 2014 7:43 PM in response to Frankcast48

Frankcast48,

have you confirmed that all of your third-party software is compatible with Mavericks? You have a number of items which I’m completely unfamiliar with, so I don’t know what effect they’re having on your MacBook Pro. The presence of 3.69 GB of Page-outs is a sign that something’s definitely not right.

If you boot into Safe mode, does your Mac still run just as slowly as in normal mode?

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Answer 3

Frankcast48 Author

Level 1

0 points

Apr 30, 2014 9:22 PM in response to Melophage

Melophage,

Thank you very much for your support.

I have not confirmed that all my third-party software is compatible with Mavericks.

I have done a number of things: a reset of the Macbook Pro's System Management Controller. I also uninstalled Blackberry software and other software I had not used for sometime.

Finally, I went into Safe Mode as you suggested and my Mac runs much better. Specially the Mail app; by the way, before going into Safe Mode, I rebuilt and reindexed several mailboxes, as I have been having a lot of problems with the Mail app. I get many times the spinning wheel when using Mail or in other apps when Mail is opened. I also use Outlook from Microsft Office for my work mail. I usually do not delete attachments and keep messages for several years, so the size of my mailboxes in Mail has been quite large.

Do you believe I should uninstall Maill and reinstall it again?

I will run another EtreCheck after all this measures to see if there are any changesand will post the results.

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Answer 4

Melophage

Level 5

7,213 points

May 1, 2014 9:34 AM in response to Frankcast48

Frankcast48,

if your MacBook Pro runs much better in Safe mode, then that would suggest that some combination of one or more things in your kernel extensions, launch daemons, launch agents, and login items above are the source of the problem, and that you wouldn’t need to reïnstall Mail. I would suggest removing everything in those lists except for the Adobe and Microsoft items (that is, using each software package’s preferred method of uninstallation, whether it be dragging and dropping, running an uninstaller, or following manual uninstallation instructions on each package’s Web site), and then reïnstall those items which you need as you need them, being sure to install only packages which are identified as being compatible with Mavericks. (For example, your EPSON software might have Mavericks-specific replacements available on the EPSON Web site.) The gradual reïntroduction of software should make it easier to discover if one particular package is causing trouble for you.

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Answer 5

Frankcast48 Author

Level 1

0 points

May 1, 2014 10:21 AM in response to Melophage

Melophage,

Thanks for the advice. I will proceed as you suggest and see how it goes. I will also divide my photos in several libraries (I have over 20,000 photos in one single library and that takes a long time to load; and maybe do the same with my mailboxes).

Thank you again.

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Answer 6

Frankcast48 Author

Level 1

0 points

May 1, 2014 10:26 AM in response to Frankcast48

By the way I notice that in the Launch Agents there is a still one com.rim.BBLaunchAgent, but I unsitalled the BB using the BB Management Software and followed the instructions. Where do I find the "BBLaunchAgent"?

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Answer 7

Melophage

Level 5

7,213 points

May 1, 2014 11:22 AM in response to Frankcast48

Frankcast48,

I don’t have a BlackBerry myself, so I’ve never installed its software on my MacBook Pro, but my guess would be that it’s in the /Library/LaunchAgents folder. (By default, Finder will not show the /Library folder, so you could use its Go → Go to Folder… command in Finder to get to that folder.)

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Answer 8

Frankcast48 Author

Level 1

0 points

May 1, 2014 11:34 AM in response to Melophage

Well I run the unistall software, but the BBLaunchAgent does to not appear in the Library/LaunchAgents. I tried to run the BB Desktop Manager to uninstall again but it says the software is not installed. I don't seem to find a way for a complete uninstall.

EtreCheck reports continues to show it and even says is taking 1% of CPU process:

Kernel Extensions:

[not loaded] com.anchorfree.tun (1.1.1 - SDK 10.8) Support

[not loaded] com.cisco.nke.ipsec (2.0.1) Support

[kext loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.68) Support

[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.68) Support

Startup Items:

CiscoVPN: Path: /System/Library/StartupItems/CiscoVPN

Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.anchorfree.ajaxserver.plist Support

[loaded] com.google.keystone.daemon.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

[running] com.rim.BBDaemon.plist Support

Launch Agents:

[running] com.Affinegy.InstaLANa.plist Support

[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist Support

[running] com.epson.eventmanager.agent.plist Support

[loaded] com.google.keystone.agent.plist Support

[running] com.rim.BBLaunchAgent.plist Support

[loaded] com.stellar.SpeedUpMacLauncher.plist Support

User Launch Agents:

[loaded] com.adobe.ARM.[...].plist Support

[loaded] com.UninstallerTool.plist Support

[failed] com.VolumeWatcherTool.plist Support

User Login Items:

Skype

Belkin Router Monitor

AdobeResourceSynchronizer

BlackBerry Device Manager

I

Top Processes by CPU:

4% WindowServer

1% BBLaunchAgent

0% ps

0% EEventManager

0% System Events

Top Processes by Memory:

180 MB Mail

172 MB mds_stores

143 MB Finder

90 MB Safari

84 MB com.apple.WebKit.WebContent

Virtual Memory Information:

56 MB Free RAM

1.13 GB Active RAM

1.09 GB Inactive RAM

1.00 GB Wired RAM

1.71 GB Page-ins

106 MB Page-outs

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Answer 9

Melophage

Level 5

7,213 points

May 1, 2014 12:09 PM in response to Frankcast48

Frankcast48,

perhaps you can reïnstall the BlackBerry software, and then immediately uninstall it, to see if it will take the launch agent with it?

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Answer 10

Frankcast48 Author

Level 1

0 points

May 1, 2014 2:32 PM in response to Melophage

Melophage,

I had the same idea, but unfortunately did not work. Reading in anothe support forum, someone suggested to verify in Safe Mode and quit the process in the Activity Monitor. I did that and surprisingly the BBLaunchAgent and BBDaemon did not appear in the Activity Monitor. I thought I had got rid of them then, but just in case I ran EtreCheck again and there they still show. This was the result:

Kernel Extensions:

[not loaded] com.anchorfree.tun (1.1.1 - SDK 10.8) Support

[not loaded] com.cisco.nke.ipsec (2.0.1) Support

[kext loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.97) Support

[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.97) Support

Startup Items:

CiscoVPN: Path: /System/Library/StartupItems/CiscoVPN

Problem System Launch Daemons:

[failed] com.apple.ucupdate.plist

Launch Daemons:

[not loaded] com.adobe.fpsaud.plist Support

[not loaded] com.anchorfree.ajaxserver.plist Support

[not loaded] com.google.keystone.daemon.plist Support

[not loaded] com.microsoft.office.licensing.helper.plist Support

[not loaded] com.rim.BBDaemon.plist Support

Launch Agents:

[not loaded] com.Affinegy.InstaLANa.plist Support

[not loaded] com.epson.Epson_Low_Ink_Reminder.launcher.plist Support

[not loaded] com.epson.eventmanager.agent.plist Support

[not loaded] com.google.keystone.agent.plist Support

[not loaded] com.rim.BBLaunchAgent.plist Support

[not loaded] com.stellar.SpeedUpMacLauncher.plist Support

User Launch Agents:

[not loaded] com.adobe.ARM.[...].plist Support

[not loaded] com.UninstallerTool.plist Support

[not loaded] com.VolumeWatcherTool.plist Support

User Login Items:

Skype

Belkin Router Monitor

AdobeResourceSynchronizer

BlackBerry Device Manager

Top Processes by CPU:

37% Mail

12% mtmd

12% mds

5% Activity Monitor

2% sysmond

Top Processes by Memory:

193 MB Mail

152 MB com.apple.IconServicesAgent

115 MB Finder

111 MB WindowServer

98 MB soagent

Virtual Memory Information:

378 MB Free RAM

2.25 GB Active RAM

780 MB Inactive RAM

627 MB Wired RAM

243 MB Page-ins

0 B Page-outs

Hard to get rid of them.

Thanks for all your support. I will keep trying and let you know any progress.

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Answer 11

Frankcast48 Author

Level 1

0 points

May 1, 2014 5:00 PM in response to Frankcast48

Melophage,

The problem is definitively with BB software. In RIM support page I found a discussion on the issue of remiving th BBLaunchAgent and other parts of BB software taht stay behind even after uninstalling the software. You may find the discussion on this link: http://supportforums.blackberry.com/t5/Desktop-Software-for-Mac/blackberry-daemo n-process-help/td-p/1374411

But the main quotes that I find apply to me are:

My immediate solution is uncheck the "Automatically launch when this device is connected button" in the BB DesktopManager s/w and to then open Terminal and use launchctl (as root) with the commands at the launchctl prompt:

stop com.rim.RimAlbumArtDaemon

remove com.rim.RimAlbumArtDaemon

stop com.rim.BBLaunchAgent

remove com.rim.BBLaunchAgent

stop com.BBDaemon

remove com.BBDaemon

quit

Deleting BB Desktop Software may not make this go away, you'll need to be familiar with using Terminal and the launchctl command to make sure that BBDaemon, RIMAlbumArtDaemon and BBLaunchAgent are all told to stop and then are deleted. You will have to do this separately while logged in as each user on your computer (if there's more than one) and you'll have to do it again as root if you have a root user enabled on your computer.

You will need to scan through the output of the `ps -ef`command on your computer to look for any processes for BBDaemon and BBLaunchAgent to be extra sure that they are not running. It's a pain.

These are functions that *should* be handled by the BB Uninstaller and are not because of some planning and coding practices by whoever has written this software and these installers that are just plain lazy.

I only tried this as root within Terminal, but it should work as an admin user. You *must* reboot (at least once) in order for any of this to take effect.

The main problem for me is that I am not such an expert to use Terminal and the launchcti command, so I do not know how to type the commands for stop and remove the three remaining processes related to the BB that are still in my Mac and slowing it down. I appreciate if you could give some directions as how to do it. Because I have uninstalled and removed every folder, or file I have found related to BB or rim and the problem persists.

Thanks in advance

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Answer 12

Melophage

Level 5

7,213 points

May 1, 2014 6:03 PM in response to Frankcast48

Frankcast48,

the easiest way to give those commands to launchctl would be to create a text file which contains the commands, and then provide the text file to launchctl as its input.

To create the text file, you can use the (1970s-era) ed text editor. Just type

ed

at the command line and press Return; no prompt will be returned. Enter the letter a, then press Return to start adding lines. You can then copy and paste the seven lines of launchctl commands as a group (the three stop/remove pairs and the quit line). On the eighth line, just enter a single period (full stop) and press Enter to stop adding lines in ed. You can then give the following two commands to ed:

w launchctl_input

q

to save (“w” for “write”) the text file with the name launchctl_input, and then quit ed.

You should now have the usual Terminal prompt again. To feed that text file to launchctl, enter the following command:

launchctl < launchctl_input

It will read the launchctl_input file which you’d just created and provide its contents to launchctl, and when the Terminal prompt returns, those commands will have been executed by launchctl.

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Answer 13

Frankcast48 Author

Level 1

0 points

May 1, 2014 9:09 PM in response to Melophage

Melophage,

Thanks a lot for your patience. I think we're almost there.

These are the results of the commands in Terminal:

Fs-MacBook-Pro:~ c$ launchctl

launchd% stop com.rim.BBLaunchAgent

launchctl stop error: No such process

launchd% remove com.rim.BBLaunchAgent

launchctl remove error: No such process

launchd% stop com.rim.BBDaemon

launchctl stop error: No such process

launchd% remove com.rim.BBDaemon

launchctl remove error: No such process

launchd% stop com.rim.RimAlbumArtDaemon

launchctl stop error: No such process

launchd% remove come.rim.RimAlbumArtDaemon

launchctl remove error: No such process

launchd% quit

Fs-MacBook-Pro:~ c$

Then I wnet back to the BB support page I found all this and typed other suggestions

Fs-MacBook-Pro:~ c$ ps -ef | grep BB

0 65 1 0 6:54PM ?? 0:00.13 BBDaemon

501 709 596 0 11:16PM ttys000 0:00.02 grep BB

I still see the BBLaunchAgent and BBDaemon in the Activity Monitor.

They are really hard to get rid of them.

Thanks anyhow.

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Answer 14

Melophage

Level 5

7,213 points

May 2, 2014 1:48 AM in response to Frankcast48

Frankcast48,

your grep command shows that the BBDaemon process is owned by the “root” user, so you might need to rerun the launchctl program like this to stop the BBDaemon process:

sudo launchctl < launchctl_input

This sudo command allows launchctl to be run as the “root” user. If your user account is an administrative account, then you can run it as shown above; if it’s a standard account, then you’ll need to log in as your administrative user to run the sudo command above. If your account is the only user account on your MacBook Pro, then it’s almost certainly an administrative account.

The sudo command will ask you for a password; give it the password of whichever user you’re logged in as. The password will not display as you enter it; this is a security measure. After this command runs, try running the grep command again to see if the BBDaemon line has disappeared.

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Answer 15

Frankcast48 Author

Level 1

0 points

May 2, 2014 8:14 AM in response to Melophage

Hi Melophage,

Sorry about the delay. Well now we finally succeeded to remove the BBLaunchAgent and BBDaemon. I also stopped and removed the Epson Low Ink Reminder. The com.Affinegy.InstaLANa.plist is still running and I have no idea what this is.

Here is the last EtreCheck report re these issues:

Kernel Extensions:

[not loaded] com.anchorfree.tun (1.1.1 - SDK 10.8) Support

[not loaded] com.cisco.nke.ipsec (2.0.1) Support

[kext loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.97) Support

[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.97) Support

Startup Items:

CiscoVPN: Path: /System/Library/StartupItems/CiscoVPN

Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.anchorfree.ajaxserver.plist Support

[loaded] com.google.keystone.daemon.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

[not loaded] com.rim.BBDaemon.plist Support

Launch Agents:

[running] com.Affinegy.InstaLANa.plist Support

[not loaded] com.epson.Epson_Low_Ink_Reminder.launcher.plist Support

[loaded] com.google.keystone.agent.plist Support

[not loaded] com.rim.BBLaunchAgent.plist Support

[loaded] com.stellar.SpeedUpMacLauncher.plist Support

User Launch Agents:

[loaded] com.adobe.ARM.[...].plist Support

[loaded] com.UninstallerTool.plist Support

[failed] com.VolumeWatcherTool.plist Support

User Login Items:

Belkin Router Monitor

AdobeResourceSynchronizer

Top Processes by CPU:

7% coreaudiod

4% WindowServer

3% iTunes

1% Microsoft Word

0% Microsoft Database Daemon

Top Processes by Memory:

197 MB Mail

135 MB iTunes

94 MB WindowServer

94 MB Safari

90 MB Contacts

Virtual Memory Information:

53 MB Free RAM

1.14 GB Active RAM

1.09 GB Inactive RAM

983 MB Wired RAM

1.15 GB Page-ins

51 MB Page-outs

So, congratulations!!! You are a genius of support!!!

Thank you so much for yor help. I will continue to monitor by Macbook Pro, but I am confident it will start running smoothly from now on.

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