Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

19 points

How long do repairs usually take?

Had my new macbook for almost two months... worked fine, no problem. Then, after falling asleep for about 12 hours a week ago, it died. No power, no light, nothing. Tried all the fixes posted online, nothing helped, had to send it in.

One week later, the status page on Apple's site has yet to update, and when I phone tech support, the automated system says that they have sent me box and are waiting for me to return the product. When I talked to a live person 3 days ago, they said the macbook went into repair, but Apple's site hasn't updated yet.

Is this typical? The repair facility is only one state away from me... when can I expect my macbook back?

MacBook, Mac OS X (10.4.7)

Posted on Aug 27, 2006 6:04 AM

Best reply

jae77

Level 1

8 points

Posted on Aug 29, 2006 6:48 AM

interesting...

i just got off the phone w/ apple care and the part i was waiting on was the top case. i would have thought those would be in large abundance at this point.

she also said some other parts were going to be replaced, but nothing that needed to be ordered, and i was back in repair (although the website does not reflect that) and if no other parts need to be ordered (i would think they would have determined this when they ran the diagnositics to test the fan, etc) it should be returned by the end of the week.

granted, the online website still says everything is on hold , but perhaps there is an update delay.

here's hoping...

View in context

23 replies

JohnLee Author

Level 1

19 points

Aug 28, 2006 3:30 PM in response to jae77

Ye gods--

Just got off the phone w/ Apple support. There was a serial number "mismatch" with my Macbook, so even though they received it on the 23rd, they didn't register it at the shop until the 24th, and it just went into repair today (the 28th).

Wait, there's more: the tech mentioned that I had been told that there would be a 5-7 business day estimate for my repairs - provided no orders for parts had to be placed. No one told me THAT, I assured her.

So I could be potentially be without my macbook well into September. Very disappointing, as I was using more than my old XP desktop and loving it quite a bit.

Thanks to everyone for their feedback, though.

Sep 11, 2006 9:52 AM in response to JohnLee

Well, I dropped my MacBook off at the Cambridgeside Galleria Mall Apple Store on Aug 28th, and it's STILL listed as "On Hold". 2 weeks and no progress. I'm getting ****** and maybe it's time for me to make a "polite call" to AppleCare. I didn't spend $250 on AppleCare to get this kind of treatment.

Sep 11, 2006 11:47 AM in response to JohnLee

im on 7 weeks right now - will be 2 months on the 19th and my original problem was that the topcase needed changing!!!

Sep 18, 2006 11:28 AM in response to Mike Purdue

im on 7 weeks right now - will be 2 months on the
19th and my original problem was that the topcase
needed changing!!!

You're kidding, right..? Wow, 2 months... I hope you get something out of them for that... I mean, what about the depreciation of the laptop? Not to mention loss of productivity... it's crazy. I'd go crazy if mine didn't come back for 2 months... actually, I'll demand a refund and buy a new one. Outrageous.

Sep 18, 2006 11:50 AM in response to Satoru Murata

yeah its been two months and im going out of my mind - am pretty much ringing apple on a daily basis to complain now - they say my new computer should be with me by the 22nd so if that happens it brings my adventure with apple repair to two months and three days!!

Sep 18, 2006 12:02 PM in response to JohnLee

Yeah!

http://homepage.mac.com/gregmeach/Return.jpg

Sep 18, 2006 12:03 PM in response to JohnLee

they recieved my macbook on 8/31 for repair of rsd, defective superdrive, defective trackpad & discoloration. it has been on hold for parts ever since, they told me it was waiting for a heat sink. on last thursday they promised it would be repaired today (9/18) and back to me tomorrow. i am not holding my breath.

friends don't let friends buy macs!

Sep 19, 2006 8:12 PM in response to JohnLee

Good for you Gregory! Although I'm miffed because I dropped off my MacBook on Aug. 28 th and am....

Whoa! Just checked my status and it just changed to "Product Return Pending"!!

Dare I dream having it back by the end of the week? Whoopee.

How long do repairs usually take?