How long do repairs usually take?
Had my new macbook for almost two months... worked fine, no problem. Then, after falling asleep for about 12 hours a week ago, it died. No power, no light, nothing. Tried all the fixes posted online, nothing helped, had to send it in.
One week later, the status page on Apple's site has yet to update, and when I phone tech support, the automated system says that they have sent me box and are waiting for me to return the product. When I talked to a live person 3 days ago, they said the macbook went into repair, but Apple's site hasn't updated yet.
Is this typical? The repair facility is only one state away from me... when can I expect my macbook back?
One week later, the status page on Apple's site has yet to update, and when I phone tech support, the automated system says that they have sent me box and are waiting for me to return the product. When I talked to a live person 3 days ago, they said the macbook went into repair, but Apple's site hasn't updated yet.
Is this typical? The repair facility is only one state away from me... when can I expect my macbook back?
MacBook, Mac OS X (10.4.7)
