Level 1

0 points

I'm getting annoying pop-ups on Safari; MacKeeper, Free Cam Secrets, Chrome User Survey.

I've followed (I believe correctly) the directions in The Safe Mac to check the launch files and it always says nothing is found. I've also checked Safari's Extensions. The only thing I've done recently is install Photoshop Elements 10. Other than that, nothing's changed. I don't know what more to do and I've got a tremendous headache! Please help. (If I've not posted correctly here, I apologize; this is my first time doing this.) BTW, I'm running Windows 7 through Parallels but that hasn't presented any problem. The pop-ups started in just the last few days.

Here's the EtreCheck

Hardware Information:

iMac (20-inch, Mid 2007)

iMac - model: iMac7,1

1 2 GHz Intel Core 2 Duo CPU: 2 cores

4 GB RAM

Video Information:

ATI,RadeonHD2400 - VRAM: 128 MB

System Software:

OS X 10.9.2 (13C1021) - Uptime: 0 days 3:35:29

Disk Information:

ST3250820AS Q disk0 : (250.06 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 249.2 GB (166.44 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

USB Information:

Apple Inc. Built-in iSight

Apple, Inc. Keyboard Hub

Primax Electronics Apple Optical USB Mouse

Apple, Inc Apple Keyboard

Apple Computer, Inc. IR Receiver

HP Deskjet 3740

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:

Gatekeeper:

Mac App Store and identified developers

Kernel Extensions:

[kext loaded] com.logmein.driver.LogMeInSoundDriver (1.0.2 - SDK 10.5) Support

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.4 - SDK 10.4) Support

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 - SDK 10.4) Support

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 - SDK 10.5) Support

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.4 - SDK 10.4) Support

Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[not loaded] com.logmein.logmeinblanker.plist Support

[not loaded] com.logmein.logmeinserver.plist Support

[running] com.sophos.autoupdate.plist Support

[running] com.sophos.intercheck.plist Support

[running] com.sophos.notification.plist Support

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

[not loaded] com.logmein.logmeingui.plist Support

[not loaded] com.logmein.logmeinguiagent.plist Support

[not loaded] com.logmein.logmeinguiagentatlogin.plist Support

[running] com.sophos.uiserver.plist Support

User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist Support

[loaded] com.adobe.ARM.[...].plist Support

User Login Items:

AirPort Base Station Agent

iTunesHelper

AdobeResourceSynchronizer

Internet Plug-ins:

Default Browser: Version: 537 - SDK 10.9

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support

CouponPrinter-FireFox: Version: Version 1.1.5

AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support

FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support

LogMeIn: Version: 1.0.935 - SDK 10.7 Support

Silverlight: Version: 5.1.30214.0 - SDK 10.6 Support

Flash Player: Version: 13.0.0.206 - SDK 10.6 Support

LogMeInSafari32: Version: 1.0.935 - SDK 10.7 Support

QuickTime Plugin: Version: 7.7.3

iPhotoPhotocast: Version: 7.0

AdobePDFViewer: Version: 11.0.06 - SDK 10.6 Support

Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 Support

Safari Extensions:

Open in Internet Explorer: Version: 1.0

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support

Move_Media_Player: Version: npmnqmp 071505000006 Support

WebEx: Version: 1.0 Support

3rd Party Preference Panes:

Flash Player Support

Flip4Mac WMV Support

Paragon NTFS for Mac ® OS X Support

Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 232.09 GB Disk used: 77.08 GB

Destinations:

IMAC [Local] (Last used)

Total size: 931.19 GB

Total number of backups: 1

Oldest backup: 2014-04-08 18:32:13 +0000

Last backup: 2014-04-08 18:32:13 +0000

Size of backup disk: Excellent

Backup size 931.19 GB > (Disk size 232.09 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

Top Processes by CPU:

2% WindowServer

2% com.apple.WebKit.WebContent

1% prl_vm_app

0% prl_disp_service

0% SystemUIServer

Top Processes by Memory:

999 MB prl_vm_app

217 MB prl_client_app

172 MB com.apple.WebKit.WebContent

119 MB InterCheck

115 MB com.apple.IconServicesAgent

Virtual Memory Information:

30 MB Free RAM

1.08 GB Active RAM

1.06 GB Inactive RAM

1.78 GB Wired RAM

2.53 GB Page-ins

21 MB Page-outs

I appreciate any help I can get.

iMac, OS X Mavericks (10.9.2)

Posted on May 3, 2014 7:55 PM

23 replies

May 4, 2014 2:18 PM in response to pkcinky

pkcinky! I have the exact same problem! I can not seem to find a way to fix this. I literally spent over 4 hours speaking to Apple Care techs but surprisingly they are all clueless. Have you downloaded anything suspicious? Any help is greatly appreciated.

pkcinky Author

Level 1

0 points

May 4, 2014 5:23 PM in response to Linc Davis

Woohoo!!! I reset the router, have a new passphrase/password, and have the wireless components connected again. Thank You, Thank You, Thank You, to everyone here who helped me. What a great group!

pkcinky Author

Level 1

0 points

May 4, 2014 5:25 PM in response to miguelserr14

Sorry to hear that, miguelserr14. I followed Linc Davis' directions (posted in this discussion) and reset the router. It went smoothly and I've successfully re-established a connection on our wireless devices. Now the real test is to see if the pop-ups have disappeared for good. Good luck!

May 4, 2014 6:03 PM in response to pkcinky

pckinky! Can you tell me what you did? I am computer saavy but I cannot comprehend what is being said in this discussion. Your help would be greatly appreciated! Thanks in advance.

pkcinky Author

Level 1

0 points

May 4, 2014 7:48 PM in response to miguelserr14

You'll need to refer to your router's instructions as to how to reset it back to factory default settings. After you've done that, you'll want to set it up manually (not using the router's Easy Setup or whatever they might call it).

Select WAP2 (or WAP2 Personal) as the security mode. If you need to create a secure password, you can Google something like "random password generator" and you'll see several sites to choose from, including this one: http://passwordsgenerator.net. I looked at it and it seems pretty simple to use. Create a password using 10 characters, at a minimum. I used more than that on ours.

After you get the router set up, you'll need to reset the connections your wireless devices use; you'll need to put in the new password and the security will be the WAP2. (Ours says WAP/WAP2 PSK.)

Please know that I'm by no means super savvy, but this is what I did today. If I did it, you can too!

TildeBee

Level 7

31,923 points

May 4, 2014 8:17 PM in response to pkcinky

Good work there, pkcinky!

It's great to see you passing along great help to others!

🙂

If you've still got MacKeeper on there, you might want to uninstall that, as well.

You don't need it at all.

pkcinky Author

Level 1

0 points

May 4, 2014 8:21 PM in response to TildeBee

Thank you, Bee! As I learn my way around the community more, I think I'm going to learn a lot.

About MacKeeper, I've never installed it. I just keep - or kept! - getting pop-ups about it. Keeping my fingers crossed, but so far I've not gotten any pop-ups since I reset the router. 😀

TildeBee

Level 7

31,923 points

May 4, 2014 8:31 PM in response to pkcinky

Great news, pk!

So happy you never fell for it.

And welcome aboard!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I'm getting annoying pop-ups on Safari; MacKeeper, Free Cam Secrets, Chrome User Survey.