27 iMac (2012) crashes and requires smc reset to turn on

My late 2012 iMac, i7 16gig RAM 27 inches keeps shutting down. It looks like as if it was unplugged. Happens randomly. Sometimes while playing Diablo 3, surfing facebook or using iphotos or other apps. Seems to not crash if just left on overnight and not been used.


In order to turn it on again I have to unplug it from the power line for like 30 seconds, only then it starts.


I have the settings set to restart on power failure, but it does not.


Happened a few times a few months back. I have installed a surge protector and it worked fine for like a month or two. However last 2 days it has shut down like 10 times...


Help would be greatly appreciated. I suspect hardware failure.

iMac (27-inch, Late 2012), iOS 7.1.1

Posted on May 5, 2014 9:44 PM

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Posted on Oct 26, 2017 3:46 AM

Hi there - hope I'm on the right thread for this reply.


I recently suffered the same issue for over a week whereby my late 2012, 27" iMac (1TB fusion drive) would unexpectedly shutdown like someone had yanked the power supply cable from the back. I could only get it restarted by removing the power lead for 15 secs, plugging back in and waiting 5 secs before starting up - and apart from a Chrome "unexpected shutdown" message, you wouldn't have known that it had shut off.


I spent a few hours on to Apple Support trying various solutions (Diagnostic test, MemTest, SMC/PRAM resets, Sierra reinstall etc).


By trial and error, I eventually identified the problem's source as being my Satechi 7 port USB 3.0 hub which had 2 x Porsche design (1TG and 4 TB) external HDD's attached, along with 2 x charge/sync docks for iPad and iPhone. Since I removed the USB Hub and plugged the peripherals into the back of the iMac, I have had no issues whatsoever - and my pride & joy is back working like a dream.


I hope this update helps

574 replies

Sep 26, 2016 11:57 PM in response to ngrant

Hi Guys,


Finally, I have got the PSU and installed it yesterday. The process is very straight forward. I would considered it is just medium level installation. I have got the OWC kit, for special torx screw drive(T9, and T10), some adhesive tape and a guitar pick. I also have bought thermal sensor from OWC for the SSD Hard Disk. The turnaround time for the process around an hour.


I have found out the defected PSU is Delta brand. I have replaced the Liteon one. It works quite well, but need to observe it a bit more . I will do a further report about it. In addition, I have also installed the Samsung SSD as the hard drive. I need to create a fusion drive with the default factory SSD. It shouldn't be too hard.


These are the photos taken last night.

https://www.flickr.com/photos/146342873@N02/sets/72157674444595115/

Sep 27, 2016 5:40 AM in response to lune-cheung

lune-cheung,

Awesome work on this. I have been following this for a long time and still have the issue but was hoping to see someone take the leap and do it right I agree replacing parts with bad parts was always my take on it too. Hey can you email me the correct items/tools please striper134@gm**l.com I would like to order all parts today and get this finally finished so I can use this expensive paperweight for anything other then surfing the web for 15 minutes.

Sep 27, 2016 6:00 AM in response to FalseAlbie134

Hi FalseAlbie,


Thanks for your compliments. I better share the parts we should need for the fix and upgrade.


Removing the the Screen tools (if you are NOT upgrade with SSD)

OWC General Servicing Kit

https://eshop.macsales.com/item/OWC/DIYIMACGEN/







Power Supply Unit

Liteon - 300W PA-1311-2A
https://www.aliexpress.com/item/New-Original-300W-PA-1311-2A-Power-Supply-For-Ap ple-iMac-27-A1419-2012-Year-661/32531015…







SSD (Optional)

Samsung SSD or Whatever SSD you want

newertech adaptadrive - https://www.bhphotovideo.com/bnh/controller/home?O=&sku=798867&gclid=Cj0KEQjwsai _BRC30KH347fjksoBEiQAoiaqsWuimAWES6w39JRS_Vt0QzxaiK2pDY3wNlsYQiLA0wMaAodE8P8HAQ& Q=&is=REG&A=details&pcur=AUD

OWC In-line Digital Thermal Sensor for Hard Drive Upgrade (All the tools and thermal Sensor for apple hard drive) - https://eshop.macsales.com/item/OWC/DIDIMACHDD12/

Oct 1, 2016 6:59 AM in response to RubenBCN

I'm another late 2012 27" i7 iMac with 16GB DDR3 RAM and NIVIDIA GTX 680MX 2048 Mb graphics card owner who is experiencing these random spontaneous shutdowns. Usually when I'm doing OpenGL renders, but occassionally when I'm doing nothing.


The problem started 2.5 years after purchase and progressively got worse. The local Apple dealer couldn't find anything and for 4 months afterwards over winter the computer has been fine. The problem has started again now notwithstanding that the ambient internal day time temperature here is mostly less than 20°C and lower than 10°C at night. The AHT I did the other day says everything is fine.


I am losing work and time and I am very unhappy that a relatively expensive computer looks like it is no longer usable after just 3.5 years.


Like others I would be happy to pay to fix the problem if I knew for sure what the fix was. I am not prepared to gamble on Apple's current solution of lets progressively try replacing components in the hope that will cure the problem though.


Apple need to step up to the plate and tell us how to fix the problem.

Oct 4, 2016 4:18 AM in response to oomoot

Hi Omoot,


I had my PSU replaced by Apple before. They actually wouldn't replace different parts for you, I have asked one of the Apple Technician who replaced my PSU before.

They will still put the original Delta one in your PSU.

My PSU replaced by apple about 9 months ago( January 2016) , which was still under warranty. However, the shutdown issue happened again around (June).

Oct 7, 2016 10:25 PM in response to mike_west_australia

I've been using iStat to see if I can discern any temperature or current anomalies just prior to a shutdown from the graphs it produces. I can't see any and I'm beginning to think that those that are saying it is a fault in the power supply units might be right.


I can't afford a new computer at the moment so I will probably have to punt on getting the PSU replaced by the local Apple Shop in the hope that will fix the problem. If it doesn't fix it I will seriously think about going to the dark side.

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27 iMac (2012) crashes and requires smc reset to turn on

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