You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Answering calls if you are blind? Can Siri help?

I've been trying to help an elderly friend who is quickly losing what is left of his sight with his Mac, iPad and iPhone. We had hoped that the assistive features and Siri would be of great use, but assistive touch is way way too cumbersome for him to understand (I can barely understand it and I can see and have lots of Apple product experience) and Siri is often less than helpful. A disappointment.


But the most frustrating thing right now is that his vision has gotten so bad that he can't make out the green answer button to touch when a call comes in and he is missing all his calls. He can call me with Siri by saying "Call Doug" but he is so frustrated by not being able to answer calls he is practically in tears.


Apple didn't help with the latest upgrade by turning the slide to answer (which he was able to do) into a small green button which he can't find.


Note to Apple (and yes, I will give "feedback" on this) - please think about your senior citizen users before you go switching the UI on them!


Anyway, what I wanted to know is if there are any Siri ways of answering a call when it comes in. Or alternative ways of answering the phone which don't require being able to see the screen. He knows how to find and press the Home button and wait for the "ping" sound before giving a Siri command.


Thanks,


Doug

MacBook Pro (Retina, 13-inch, Late 2013), i5, 512 GB SSD, 16 GB RAM

Posted on May 6, 2014 5:58 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 5, 2014 6:11 PM

You might try putting a piece of clear tape on the iPhone screen right where that green button appears to provide a tactile indicator of where to touch. Test this to make sure it doesn't interfere with normal phone operation. An alternative might be to use part of a self-adhesive screen protector in a similar manner.

29 replies
Question marked as Top-ranking reply

Dec 5, 2014 6:11 PM in response to Doug Lerner2

You might try putting a piece of clear tape on the iPhone screen right where that green button appears to provide a tactile indicator of where to touch. Test this to make sure it doesn't interfere with normal phone operation. An alternative might be to use part of a self-adhesive screen protector in a similar manner.

May 6, 2014 6:44 PM in response to Doug Lerner2

If you enable VoiceOver in Settings>General>Accessibility>VoiceOver, double-tapping the screen with two fingers answers an incoming call. Doble-tapping again hangs it up. You can enable tripple-clicking the home button to turn VoiceOver on and off by going to Settings>Ganeral>Accessibility>Accessibility Shortcut and setting it to VoiceOver.

May 13, 2014 5:14 PM in response to Doug Lerner2

Maybe a Bluetooth device that has this capability? I have a BlueAnt headset that when it announces a call gives you a short window to answer the call by simply saying "Answer" or "Ignore". I know they also have desktop or car visor type devices, but I'm unsure if they perform the same way. I would guess this to be a question to ask Blue Ant. It also downloads the entire phone book, so if someone calls that is in the phonebook, it would announce, "Call from "Name" and they announce the Answer or Ignore prompts. I also remember some of the older non-smartphones I used had a setting to auto-answer a call after a certain number of rings. I am not aware of any smartphones that perform in that manner though. It may be difficult given his sight disability and the loss of motor coordination to find anything else that might work. Good luck.

May 13, 2014 5:17 PM in response to Doug Lerner2

This is a less-than-ideal answer, but if the only problem he's having so far is answering calls, getting a bluetooth device of some kind that can answer for him might be worth considering?


I have a Pebble Smartwatch that will vibrate when I receive calls, and one of the buttons will essentially push the green button so that when I get the phone to my ear, the call has been answered already.


I know shelling out $150 (possibly less on Amazon) for the Pebble is probably overkill, especially since its main purpose is to show notifications on your arm, but something like that might be worth looking into? Perhaps a bluetooth headset would be worth investing in, as some of them have a button that can be used to answer the phone. I think you could still redirect the call to have the audio on the iPhone itself.


~Lyssa

May 13, 2014 5:24 PM in response to Doug Lerner2

I know that you replied to Lyssa, but as far as the BlueAnt that I discussed, once paired, it will stay that way, and if you have issues, you can actually give the device a voice command to pair. The ones designed for the car visor also have a button to answer the phone as well. When you connect the BlueAnt it will give you voice confirmation that the device is paired to the phone.

May 13, 2014 5:27 PM in response to Doug Lerner2

I can't speak for other devices, but the Pebble has been very solid for me.


If you help him set it up initially, all you'll need to do is pick a watchface that incorporates a new feature that has the Pebble vibrate if it loses connection with the phone. 9 times out of 10, restarting the phone fixes that.


Occasionally the Pebble needs a reboot. The Pebble is vibrations only & doesn't do anything with audio.


My iPhone has been pretty reliable about automatically connecting to bluetooth devices whenever they power on, and most speakers/headsets do have an audio cue that tells you the phone has been successfully connected.


~Lyssa

Aug 14, 2014 1:27 AM in response to Doug Lerner2

Doug,


I'd be interested in hearing what you've finally come up with. My mother's 91 and almost blind. On top of that she has pretty severe memory limitations. Ideally what she needs is a setup that would allow her to use her voice without having to see what's on the screen. She needs to be able just via voice commands to do the following:


1) Make a phone call either by accessing her address book and saying something as simple as "Call Edie", or by speaking the number to be dialled

2) Answering the phone by clicking one physical button (perhaps coupled with a voice command)

3) Hanging up the phone by clicking one physical button (perhaps coupled with a voice command)

4) Asking Siri whether she has any voice messages, and if so to play them.

5) Be able to delete any voice message, or repeat it via an easy voice command


In your research, have you come up with a solution or combination of solutions that would let someone handle the whole phone/voicemail process by voice command without having to be able to see the screen?


Thanks very much for sharing.


Regards,


Chris

Aug 14, 2014 6:10 AM in response to cdworin

Hello Chris,


I'm afraid I haven't found out any new information since my last post. So far my friend has been depending on what remains of his eyesight to find the green indicator to answer and the red indicator to end the call. It doesn't help that Apple keeps changing the design with each upgrade.


He is able to call using Siri. And since we are on different carriers and his regular mobile calls to me not free, he is able to use Siri to "Facetime Audio Doug" and reach me without running up a big call charge.


I didn't know about answering the calls and hanging up by pressing a physical button. Which button works best? Since my friend's stroke it's not so easy for him to do things which require a lot of coordination.


He can also use Siri to check for voice messages. He then responds to voice prompts to delete messages - I think. Or they might just be piling up.


Regards,


doug

Dec 28, 2014 11:27 PM in response to jordanmirander

A timely response!


I actually met with a blind person yesterday, who uses an iPhone, and he showed me how he does it. It's quite easy. I'm surprised there is not clearer better documentation on this.


First, to turn VoiceOver on and off it is a thousand times easier to use Siri and use the voice commands: "VoiceOver On" and "VoiceOver Off".


If VoiceOver is on, and a phone call comes in, just double tap the screen with two fingers and you can answer.


To hang up, also double tap the screen with two fingers.


Voila. Done. Even my 87 year old friend who is near blind and had a stroke was able to do it yesterday.


Also, another convenience when VoiceOver is on is this. If you answer and hold the phone by your ear at first and then move the phone away from your ear the speaker automatically is turned on, which he really really wanted.


doug

Jul 19, 2015 11:23 AM in response to Doug Lerner2

Doug, my friend James is quadriplegic so he cannot Touch the phone at all. I solved this problem by pairing his iPhone 5 with a BlueAnt S4. This works so well! I really think you should try this. I shopped for weeks before finding this solution. I paid $34 for the BlueAnt on eBay. So happy I did. The BlueAnt talks to Siri and Siri talks back to the phone owner. Blue ant voice commands will "except or reject" the incoming call at your command. The call ends when the caller hangs up. Also, Siri will wake up and except voice commands hands-free when the iPhone 5 is plugged into a wall charger, no BlueAnt required!

Answering calls if you are blind? Can Siri help?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.