apple start-page

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Level 1

8 points

apple start-page

When I click on the safari icon in my dashboard the "apple start" window opens and the address "http://www.apple.com/startpage/" appears in the address window and then is slowly highlighted in blue. I Know your thinking thats normal and it is. However, that is the end of the process or load. The rest of the page dosn't load. If it does finish loading it might take five minutes. Further even though the window hasn't loaded I can go to the search window and search as normal Any thoughts?

iMac, Mac OS X (10.6.8)

Posted on May 7, 2014 12:47 PM

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Answer 1

dominic23

Level 10

84,018 points

May 7, 2014 2:09 PM in response to Ruppy59

Go step by step and test.

1. Power cycle

Power off the router. Unplug it from the wall. Wait a while.

Plug it back to the wall. Power the router on. Wait until all the lights are lit properly.

It will take a while.

Restart the computer.

Start up in Safe Mode

http://support.apple.com/kb/PH11212

2 Empty Caches

Safari > Preference > Advanced

Checkmark the box for "Show Develop menu in menu bar".

Develop menu will appear in the Safari menu bar.

Click Develop and select "Empty Caches" from the dropdown.

3. Reset Safari.

Click Safari in the menu bar.

From the drop down select "Reset Safari".

Click "Reset".

4. Safari > Preferences > Privacy > Cookies and all other website data:

Press “Remove All Website Data” button

5. Turn off Extensions if any, and launch Safari.

Safari > Preferences > Extensions

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