User profile for user: rupertbarry
rupertbarry Author
User level: Level 1
8 points

My macbook just got really slow after I deleted a load of render files. Any advice appreciated.

Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,2

1 2.9 GHz Intel Core i7 CPU: 2 cores

8 GB RAM


Video Information:

Intel HD Graphics 4000 - VRAM: 512 MB


System Software:

Mac OS X 10.7.5 (11G63b) - Uptime: 0 days 1:1:10


Disk Information:

TOSHIBA MK7559GSXF disk0 : (750.16 GB)

disk0s1 (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 749.3 GB (267.77 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


MATSHITADVD-R UJ-8A8


USB Information:

TOSHIBA External USB 3.0 1 TB

disk1s1 (disk1s1) <not mounted>: 209.7 MB

RUPERT (disk1s2) /Volumes/RUPERT: 999.86 GB (995.51 GB free)



Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Apple Computer, Inc. IR Receiver


Apple Inc. Apple Internal Keyboard / Trackpad


Apple Inc. FaceTime HD Camera (Built-in)


Thunderbolt Information:

Apple, Inc. MacBook Pro


Gatekeeper:

Anywhere


Startup Items:

MobileBrServ: Path: /Library/StartupItems/MobileBrServ


Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.adobe.SwitchBoard.plist Support

[running] com.cleverfiles.cfbackd.plist Support

[not loaded] com.gopro.stereomodestatus.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist Support


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist Support

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[loaded] com.facebook.videochat.[redacted].plist Support

[loaded] com.google.keystone.agent.plist Support

[running] com.spotify.webhelper.plist Support


User Login Items:

Flux

SmartDaemon

iTunesHelper

Google Chrome

Dropbox

Notification Mail

Google Drive

Spotify


Internet Plug-ins:

FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.1

Flash Player: Version: 13.0.0.206 - SDK 10.6 Support

AdobePDFViewer: Version: 10.1.1 Support

SharePointBrowserPlugin: Version: 14.0.0 Support

Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version


Audio Plug-ins:

iSightAudio: Version: 7.7.1 - SDK 10.7


iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.3 - SDK 10.7


User iTunes Plug-ins:

TuneUp Visualizer: Version: 2.4.0 - SDK 10.6 Support

AudioScrobbler: Version: 6.0.5 - SDK 10.8 Support


3rd Party Preference Panes:

Flash Player Support

FUSE for OS X (OSXFUSE) Support

GoPro Support


Time Machine:

Time Machine not configured!


Top Processes by CPU:

11% WindowServer

5% Google Chrome

2% mds

2% backupd

2% System Preferences


Top Processes by Memory:

229 MB System Preferences

123 MB mds

115 MB Google Chrome

106 MB Spotify

87 MB Finder


Virtual Memory Information:

4.71 GB Free RAM

1.95 GB Active RAM

396 MB Inactive RAM

978 MB Wired RAM

637 MB Page-ins

0 B Page-outs

MacBook Pro, Mac OS X (10.7.5)

Posted on May 8, 2014 1:24 PM

Reply
35 replies
User profile for user: Lexiepex
Lexiepex
User level: Level 6
14,128 points

May 8, 2014 1:54 PM in response to rupertbarry

You have more than enough Ram, and more than enough free diskspace.

Looking at your software:

- I propose that you uninstall Diskdrill for good:

http://help.cleverfiles.com/how-to-uninstall-disk-drill/

then go into the MacintoshHD->Library->ApplicationSupport and in there delete

the Cleverfiles folder.

then go to SystemPreferences->Users&Accounts->LoginItems and remove the SmartDaemon entry with the minus sign underneath

--- Now restart the mac.

- Then I propose to uninstall TuneUp for good:

http://support.tuneupmedia.com/hc/en-us/articles/200440408-How-can-I-uninstall-T uneUp-from-my-computer-

- Also uninstall the Huawei crap MobileBRServ for good, and

then go into MacintoshHD->Library->StartupItems folder and delete

MobileBrServ

--- Now restart the mac.

- And if you don't use Gopro, uninstall the gopro software.

- After that uninstall Fuse for OSX.

- Then you go into MacintoshHD->Users->yourname->Library->LaunchAgents folder and delete the file

com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

- Then you go into MacintoshHD->Library->LaunchDaemons folder and delete the file

com.adobe.SwitchBoard.plist

- Check if you have the latest version of GoogleDrive, some older versions were cause of issues.

Restart the mac, make a new etrecheck list and post.

NOTE: if you have to delete a lot of render files in the Trash bin, use Terminal to empty the Trash bin:

start Terminal and copy/paste the following command:

sudo rm -Rf ~/.Trash/*

(it asks your account password)

Lex

Reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
210,231 points

May 8, 2014 3:06 PM in response to rupertbarry

First and most importantly, never run any command in a Terminal window to empty the Trash. Of all the dangerous, irresponsible, incompetent pseudo-advice that circulates on this site -- and there's a lot of it -- that is the worst and most dangerous.


Please describe the problem in more detail. The tiresome "etrecheck" fad hasn't made that step any less necessary.

Reply
User profile for user: rupertbarry
rupertbarry Author
User level: Level 1
8 points

May 9, 2014 1:59 AM in response to rupertbarry

To detail the issue more:


I deleted event and project render files from Final Cut Pro X. These did not end up in the trash and seemingly very little processing took place as I did it.


It suddenly slowed down and when I looked at the storage, significant space was freed up.


The macbook is now taking a long time to do anything - start up, opening programs, loading webpages. The spinning beach ball spins for minutes at a time.


Working my way through the list above.. thanks

Reply
User profile for user: rupertbarry
rupertbarry Author
User level: Level 1
8 points

May 9, 2014 2:53 AM in response to Lexiepex

Have followed guidance above but have not been able to remove all files/programmes


This is how it looks now:


Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,2

1 2.9 GHz Intel Core i7 CPU: 2 cores

8 GB RAM


Video Information:

Intel HD Graphics 4000 - VRAM: 512 MB


System Software:

Mac OS X 10.7.5 (11G63b) - Uptime: 0 days 0:4:12


Disk Information:

TOSHIBA MK7559GSXF disk0 : (750.16 GB)

disk0s1 (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 749.3 GB (267.45 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


MATSHITADVD-R UJ-8A8


USB Information:


Apple Inc. FaceTime HD Camera (Built-in)


Apple Inc. Apple Internal Keyboard / Trackpad


Apple Computer, Inc. IR Receiver


Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller



Thunderbolt Information:

Apple, Inc. MacBook Pro


Gatekeeper:

Anywhere


Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[not loaded] com.gopro.stereomodestatus.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support


Launch Agents:

[running] com.adobe.AAM.Updater-1.0.plist Support


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist Support

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[loaded] com.facebook.videochat.[redacted].plist Support

[running] com.google.keystone.agent.plist Support

[running] com.spotify.webhelper.plist Support


User Login Items:

Flux

iTunesHelper

Google Chrome

Dropbox

Notification Mail

Google Drive

Spotify


Internet Plug-ins:

FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.1

Flash Player: Version: 13.0.0.206 - SDK 10.6 Support

AdobePDFViewer: Version: 10.1.1 Support

SharePointBrowserPlugin: Version: 14.0.0 Support

Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version


Audio Plug-ins:

iSightAudio: Version: 7.7.1 - SDK 10.7


iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.3 - SDK 10.7


User iTunes Plug-ins:

TuneUp Visualizer: Version: 2.4.0 - SDK 10.6 Support

AudioScrobbler: Version: 6.0.5 - SDK 10.8 Support


3rd Party Preference Panes:

Flash Player Support

FUSE for OS X (OSXFUSE) Support

GoPro Support


Time Machine:

Time Machine not configured!


Top Processes by CPU:

20% Google Chrome

10% WindowServer

8% Spotify

3% coreservicesd

3% helpd


Top Processes by Memory:

90 MB Google Chrome

82 MB Dropbox

82 MB Google Drive

74 MB Spotify

66 MB mds


Virtual Memory Information:

5.77 GB Free RAM

1.24 GB Active RAM

250 MB Inactive RAM

764 MB Wired RAM

340 MB Page-ins

0 B Page-outs

Reply
User profile for user: rupertbarry
rupertbarry Author
User level: Level 1
8 points

May 9, 2014 3:07 AM in response to Linc Davis

To detail the issue more:


I deleted event and project render files from Final Cut Pro X. These did not end up in the trash and seemingly very little processing took place as I did it.


It suddenly slowed down and when I looked at the storage, significant space was freed up.


The macbook is now taking a long time to do anything - start up, opening programs, loading webpages. The spinning beach ball spins for minutes at a time.

Reply
User profile for user: Lexiepex
Lexiepex
User level: Level 6
14,128 points

May 9, 2014 3:22 AM in response to rupertbarry

Much better already.

1. The file in the user library is still there, it is not really bad, but it is not doing anything either thus I propose to remove it:

- Then you go into MacintoshHD->Users->yourname->Library->LaunchAgents folder and delete the file

com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

2. Also the Tuneup visualizer plugin has not disappeared, thus yould remove it:

go to yourname->Library->iTunes->iTunesPlugins folder and delete the Tuneup visualizer.

---

Some remarks here:

a. when deleting files from FCP, they are really gone, thus be careful there, they can not be recovered from the trash bin. When you are deleting don't wait until you have many GB's to delete, but make smaller 'batches'. This is faster because of smaller cache use.

b. Google Chrome is/was a notorious 'memory-leaker' (see older posts by Linc), and also is not super safe. So maybe you use Safari or other browsers like Firefox or Opera. At least take it out of the User Login Items.

c. Maybe also take Spotify out of the user LoginItems too.

d. You probably have a good backup protocol, instead of the missing TM backup.

e. if you have difficulty to go to the user library: in the Finder menu, GO menu, hold the Alt(option) key and choose Library in the list.

Lex

Reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
210,231 points

May 9, 2014 5:13 AM in response to rupertbarry

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

Reply
User profile for user: rupertbarry
rupertbarry Author
User level: Level 1
8 points

May 11, 2014 1:57 AM in response to rupertbarry

Looks like it was all a bit premature, it is still running slow. I have tried to delete Final Cut Pro but no progress yet.


Here is how things look:


Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,2

1 2.9 GHz Intel Core i7 CPU: 2 cores

8 GB RAM


Video Information:

Intel HD Graphics 4000 - VRAM: 512 MB


System Software:

Mac OS X 10.7.5 (11G63b) - Uptime: 0 days 0:23:0


Disk Information:

TOSHIBA MK7559GSXF disk0 : (750.16 GB)

disk0s1 (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 749.3 GB (263.2 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


MATSHITADVD-R UJ-8A8


USB Information:


Apple Inc. Apple Internal Keyboard / Trackpad


Apple Computer, Inc. IR Receiver


Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Apple Inc. FaceTime HD Camera (Built-in)



Thunderbolt Information:

Apple, Inc. MacBook Pro


Gatekeeper:

Anywhere


Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.bombich.ccc.plist Support

[not loaded] com.gopro.stereomodestatus.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist Support


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist Support

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[loaded] com.facebook.videochat.[redacted].plist Support

[loaded] com.google.keystone.agent.plist Support

[running] com.spotify.webhelper.plist Support


User Login Items:

Flux

Dropbox


Internet Plug-ins:

FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.1

Flash Player: Version: 13.0.0.206 - SDK 10.6 Support

AdobePDFViewer: Version: 10.1.1 Support

SharePointBrowserPlugin: Version: 14.0.0 Support

Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version


Audio Plug-ins:

iSightAudio: Version: 7.7.1 - SDK 10.7


iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.3 - SDK 10.7


User iTunes Plug-ins:

TuneUp Visualizer: Version: 2.4.0 - SDK 10.6 Support

AudioScrobbler: Version: 6.0.5 - SDK 10.8 Support


3rd Party Preference Panes:

Flash Player Support

FUSE for OS X (OSXFUSE) Support


Time Machine:

Time Machine not configured!


Top Processes by CPU:

23% Google Chrome

8% WindowServer

2% coreservicesd

1% SystemUIServer

1% Microsoft Word


Top Processes by Memory:

205 MB mds

98 MB Google Chrome

82 MB Dropbox

66 MB WindowServer

66 MB Microsoft Word


Virtual Memory Information:

5.26 GB Free RAM

1.48 GB Active RAM

314 MB Inactive RAM

980 MB Wired RAM

479 MB Page-ins

0 B Page-outs

Reply
User profile for user: MadMacs0
MadMacs0
User level: Level 5
5,243 points

May 11, 2014 2:16 AM in response to rupertbarry

rupertbarry wrote:


I have tried to delete Final Cut Pro but no progress yet.

If you purchased it at the AppStore then you remove it the same way as with any AppStore purchase http://support.apple.com/kb/ht4673:

To remove a Mac App Store app that appears in Launchpad

Follow these steps while you are logged in with an administrator account:

  1. Enter Launchpad.
  2. Click and hold on an icon until you see all icons jiggle.
  3. Click the "x" button in the upper-left of the Mac App Store app icon you want to delete.

    Note: If you do not see an "x" button, either the app is not from the Mac App Store or you are logged in as a standard user.

  4. Click "Delete" in the confirmation dialog to delete the app.

Tip: If you want to reinstall a deleted app, open Mac App Store, click the Purchases icon, then click on the "Install" button for the app.

Do you really still need FUSE?

3rd Party Preference Panes:

FUSE for OS X (OSXFUSE) Support

There is no reason to disable GateKeeper!

Gatekeeper:

Anywhere

It's very easy to bypass it when you need to by right-click / Command-click on the app and choose "Open" from the contextual menu. THat way you won't mistakenly install malware or fake apps in the future.

Lex had some additional suggestion. Have you tried those?

Reply
User profile for user: Lexiepex
Lexiepex
User level: Level 6
14,128 points

May 11, 2014 2:19 AM in response to rupertbarry

1. The ....com.apple.CSConfigDotMacCert..... file is still in the user Library:

In the Finder Menu go to the GO menu, hold the Alt(option) key and choose 'Library', then in there go to the folder LaunchAgents and delete that file. It will not solve the problem, but it is superfluous.

And you still have to remove the TuneUp Visualizer internet plugin.

2. Restart, then do not start Chrome. Use the computer, still slow?

If not slow, then uninstall Chrome and use Safari, or install another browser Firefox or Opera

3. Uninstall Fuse for OSX, why do you need that anyway?

To uninstall OSXFUSE see https://github.com/osxfuse/osxfuse/wiki/FAQ section 2.

4. Check the Mavericks compatibility for all applications; and try again.

Reply
User profile for user: rupertbarry
rupertbarry Author
User level: Level 1
8 points

May 11, 2014 5:39 AM in response to Lexiepex

Thanks.


If these solutions wont address the problem directly per se, how can I fix it. Is there another way I can problem solve the issue?


I have deleted FCP and its still running slow. Any process I try to carry out (eg. scrolling down a document or webpage) results in a freeze and beach ball time for up to 30 secs + at a time.


I have remembered that I also cleared all cache using CCleaner when I was deleting render files from FCP. Could this explain anything?


Thanks again for advice.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My macbook just got really slow after I deleted a load of render files. Any advice appreciated.

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