rupertbarry
Level 1 (0 points)

Q: My macbook just got really slow after I deleted a load of render files. Any advice appreciated.

Hardware Information:

          MacBook Pro (13-inch, Mid 2012)

          MacBook Pro - model: MacBookPro9,2

          1 2.9 GHz Intel Core i7 CPU: 2 cores

          8 GB RAM

 

Video Information:

          Intel HD Graphics 4000 - VRAM: 512 MB

 

System Software:

          Mac OS X 10.7.5 (11G63b) - Uptime: 0 days 1:1:10

 

Disk Information:

          TOSHIBA MK7559GSXF disk0 : (750.16 GB)

                    disk0s1 (disk0s1) <not mounted>: 209.7 MB

                    Macintosh HD (disk0s2) / [Startup]: 749.3 GB (267.77 GB free)

                    Recovery HD (disk0s3) <not mounted>: 650 MB

 

          MATSHITADVD-R   UJ-8A8 

 

USB Information:

          TOSHIBA External USB 3.0 1 TB

                    disk1s1 (disk1s1) <not mounted>: 209.7 MB

                    RUPERT (disk1s2) /Volumes/RUPERT: 999.86 GB (995.51 GB free)

 

 

          Apple Inc. BRCM20702 Hub

                    Apple Inc. Bluetooth USB Host Controller

 

          Apple Computer, Inc. IR Receiver

 

          Apple Inc. Apple Internal Keyboard / Trackpad

 

          Apple Inc. FaceTime HD Camera (Built-in)

 

Thunderbolt Information:

          Apple, Inc. MacBook Pro

 

Gatekeeper:

          Anywhere

 

Startup Items:

          MobileBrServ: Path: /Library/StartupItems/MobileBrServ

 

Launch Daemons:

          [loaded] com.adobe.fpsaud.plist Support

          [loaded] com.adobe.SwitchBoard.plist Support

          [running] com.cleverfiles.cfbackd.plist Support

          [not loaded] com.gopro.stereomodestatus.plist Support

          [loaded] com.microsoft.office.licensing.helper.plist Support

 

Launch Agents:

          [not loaded] com.adobe.AAM.Updater-1.0.plist Support

 

User Launch Agents:

          [loaded] com.adobe.AAM.Updater-1.0.plist Support

          [failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

          [loaded] com.facebook.videochat.[redacted].plist Support

          [loaded] com.google.keystone.agent.plist Support

          [running] com.spotify.webhelper.plist Support

 

User Login Items:

          Flux

          SmartDaemon

          iTunesHelper

          Google Chrome

          Dropbox

          Notification Mail

          Google Drive

          Spotify

 

Internet Plug-ins:

          FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support

          QuickTime Plugin: Version: 7.7.1

          Flash Player: Version: 13.0.0.206 - SDK 10.6 Support

          AdobePDFViewer: Version: 10.1.1 Support

          SharePointBrowserPlugin: Version: 14.0.0 Support

          Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support

          JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

 

Audio Plug-ins:

          iSightAudio: Version: 7.7.1 - SDK 10.7

 

iTunes Plug-ins:

          Quartz Composer Visualizer: Version: 1.3 - SDK 10.7

 

User iTunes Plug-ins:

          TuneUp Visualizer: Version: 2.4.0 - SDK 10.6 Support

          AudioScrobbler: Version: 6.0.5 - SDK 10.8 Support

 

3rd Party Preference Panes:

          Flash Player  Support

          FUSE for OS X (OSXFUSE)  Support

          GoPro  Support

 

Time Machine:

          Time Machine not configured!

 

Top Processes by CPU:

              11%          WindowServer

               5%          Google Chrome

               2%          mds

               2%          backupd

               2%          System Preferences

 

Top Processes by Memory:

          229 MB          System Preferences

          123 MB          mds

          115 MB          Google Chrome

          106 MB          Spotify

          87 MB          Finder

 

Virtual Memory Information:

          4.71 GB          Free RAM

          1.95 GB          Active RAM

          396 MB          Inactive RAM

          978 MB          Wired RAM

          637 MB          Page-ins

          0 B          Page-outs

MacBook Pro, Mac OS X (10.7.5)

Posted on May 8, 2014 1:24 PM

Close
rupertbarry

Q: My macbook just got really slow after I deleted a load of render files. Any advice appreciated.

  • All replies
  • Helpful answers

Page 1 of 3 last Next

  • by Lexiepex,

    Lexiepex Lexiepex May 8, 2014 1:54 PM in response to rupertbarry
    Level 6 (10,536 points)
    Mac OS X
    May 8, 2014 1:54 PM in response to rupertbarry

    You have more than enough Ram, and more than enough free diskspace.

    Looking at your software:

    - I propose that you uninstall Diskdrill for good:

    http://help.cleverfiles.com/how-to-uninstall-disk-drill/

    then go into the MacintoshHD->Library->ApplicationSupport  and in there delete

    the Cleverfiles folder.

    then go to SystemPreferences->Users&Accounts->LoginItems  and remove the SmartDaemon entry with the minus sign underneath

    --- Now restart the mac.

    - Then I propose to uninstall TuneUp for good:

    http://support.tuneupmedia.com/hc/en-us/articles/200440408-How-can-I-uninstall-T uneUp-from-my-computer-

    - Also uninstall the Huawei crap MobileBRServ for good, and

    then go into MacintoshHD->Library->StartupItems  folder and delete

    MobileBrServ 

    --- Now restart the mac.

    - And if you don't use Gopro, uninstall the gopro software.

    - After that uninstall Fuse for OSX.

    - Then you go into MacintoshHD->Users->yourname->Library->LaunchAgents  folder and delete the file

    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist 

    - Then you go into MacintoshHD->Library->LaunchDaemons  folder and delete the file

    com.adobe.SwitchBoard.plist 

    - Check if you have the latest version of GoogleDrive, some older versions were cause of issues.

    Restart the mac, make a new etrecheck list and post.

    NOTE: if you have to delete a lot of render files in the Trash bin, use Terminal to empty the Trash bin:

    start Terminal and copy/paste the following command:

    sudo rm -Rf ~/.Trash/*

    (it asks your account password)

    Lex

  • by Linc Davis,

    Linc Davis Linc Davis May 8, 2014 3:06 PM in response to rupertbarry
    Level 10 (208,037 points)
    Applications
    May 8, 2014 3:06 PM in response to rupertbarry

    First and most importantly, never run any command in a Terminal window to empty the Trash. Of all the dangerous, irresponsible, incompetent pseudo-advice that circulates on this site -- and there's a lot of it -- that is the worst and most dangerous.

     

    Please describe the problem in more detail. The tiresome "etrecheck" fad hasn't made that step any less necessary.

  • by Lexiepex,

    Lexiepex Lexiepex May 9, 2014 12:41 AM in response to Linc Davis
    Level 6 (10,536 points)
    Mac OS X
    May 9, 2014 12:41 AM in response to Linc Davis

    Ridiculous

  • by rupertbarry,

    rupertbarry rupertbarry May 9, 2014 1:59 AM in response to rupertbarry
    Level 1 (0 points)
    May 9, 2014 1:59 AM in response to rupertbarry

    To detail the issue more:

     

    I deleted event and project render files from Final Cut Pro X. These did not end up in the trash and seemingly very little processing took place as I did it.

     

    It suddenly slowed down and when I looked at the storage, significant space was freed up.

     

    The macbook is now taking a long time to do anything - start up, opening programs, loading webpages. The spinning beach ball spins for minutes at a time.

     

    Working my way through the list above.. thanks

  • by Lexiepex,Helpful

    Lexiepex Lexiepex May 9, 2014 2:45 AM in response to rupertbarry
    Level 6 (10,536 points)
    Mac OS X
    May 9, 2014 2:45 AM in response to rupertbarry

    Final Cut Pro: when you 'move to trash' it flat out deletes lately, not to the Trash bin.

    Waiting for your next post,

    Lex

  • by rupertbarry,

    rupertbarry rupertbarry May 9, 2014 2:53 AM in response to Lexiepex
    Level 1 (0 points)
    May 9, 2014 2:53 AM in response to Lexiepex

    Have followed guidance above but have not been able to remove all files/programmes

     

    This is how it looks now:

     

    Hardware Information:

              MacBook Pro (13-inch, Mid 2012)

              MacBook Pro - model: MacBookPro9,2

              1 2.9 GHz Intel Core i7 CPU: 2 cores

              8 GB RAM

     

    Video Information:

              Intel HD Graphics 4000 - VRAM: 512 MB

     

    System Software:

              Mac OS X 10.7.5 (11G63b) - Uptime: 0 days 0:4:12

     

    Disk Information:

              TOSHIBA MK7559GSXF disk0 : (750.16 GB)

                        disk0s1 (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) / [Startup]: 749.3 GB (267.45 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

              MATSHITADVD-R   UJ-8A8 

     

    USB Information:

     

              Apple Inc. FaceTime HD Camera (Built-in)

     

              Apple Inc. Apple Internal Keyboard / Trackpad

     

              Apple Computer, Inc. IR Receiver

     

              Apple Inc. BRCM20702 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

     

    Thunderbolt Information:

              Apple, Inc. MacBook Pro

     

    Gatekeeper:

              Anywhere

     

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist Support

              [not loaded] com.gopro.stereomodestatus.plist Support

              [loaded] com.microsoft.office.licensing.helper.plist Support

     

    Launch Agents:

              [running] com.adobe.AAM.Updater-1.0.plist Support

     

    User Launch Agents:

              [loaded] com.adobe.AAM.Updater-1.0.plist Support

              [failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

              [loaded] com.facebook.videochat.[redacted].plist Support

              [running] com.google.keystone.agent.plist Support

              [running] com.spotify.webhelper.plist Support

     

    User Login Items:

              Flux

              iTunesHelper

              Google Chrome

              Dropbox

              Notification Mail

              Google Drive

              Spotify

     

    Internet Plug-ins:

              FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support

              QuickTime Plugin: Version: 7.7.1

              Flash Player: Version: 13.0.0.206 - SDK 10.6 Support

              AdobePDFViewer: Version: 10.1.1 Support

              SharePointBrowserPlugin: Version: 14.0.0 Support

              Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support

              JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

     

    Audio Plug-ins:

              iSightAudio: Version: 7.7.1 - SDK 10.7

     

    iTunes Plug-ins:

              Quartz Composer Visualizer: Version: 1.3 - SDK 10.7

     

    User iTunes Plug-ins:

              TuneUp Visualizer: Version: 2.4.0 - SDK 10.6 Support

              AudioScrobbler: Version: 6.0.5 - SDK 10.8 Support

     

    3rd Party Preference Panes:

              Flash Player  Support

              FUSE for OS X (OSXFUSE)  Support

              GoPro  Support

     

    Time Machine:

              Time Machine not configured!

     

    Top Processes by CPU:

                  20%          Google Chrome

                  10%          WindowServer

                   8%          Spotify

                   3%          coreservicesd

                   3%          helpd

     

    Top Processes by Memory:

              90 MB          Google Chrome

              82 MB          Dropbox

              82 MB          Google Drive

              74 MB          Spotify

              66 MB          mds

     

    Virtual Memory Information:

              5.77 GB          Free RAM

              1.24 GB          Active RAM

              250 MB          Inactive RAM

              764 MB          Wired RAM

              340 MB          Page-ins

              0 B          Page-outs

  • by rupertbarry,

    rupertbarry rupertbarry May 9, 2014 3:07 AM in response to Linc Davis
    Level 1 (0 points)
    May 9, 2014 3:07 AM in response to Linc Davis

    To detail the issue more:

     

    I deleted event and project render files from Final Cut Pro X. These did not end up in the trash and seemingly very little processing took place as I did it.

     

    It suddenly slowed down and when I looked at the storage, significant space was freed up.

     

    The macbook is now taking a long time to do anything - start up, opening programs, loading webpages. The spinning beach ball spins for minutes at a time.

  • by Lexiepex,

    Lexiepex Lexiepex May 9, 2014 3:22 AM in response to rupertbarry
    Level 6 (10,536 points)
    Mac OS X
    May 9, 2014 3:22 AM in response to rupertbarry

    Much better already.

    1. The file in the user library is still there, it is not really bad, but it is not doing anything either thus I propose to remove it:

    - Then you go into MacintoshHD->Users->yourname->Library->LaunchAgents  folder and delete the file

    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

    2. Also the Tuneup visualizer plugin has not disappeared, thus yould remove it:

    go to yourname->Library->iTunes->iTunesPlugins  folder and delete the Tuneup visualizer.

    ---

    Some remarks here:

    a. when deleting files from FCP, they are really gone, thus be careful there, they can not be recovered from the trash bin. When you are deleting don't wait until you have many GB's to delete, but make smaller 'batches'. This is faster because of smaller cache use.

    b. Google Chrome is/was a notorious 'memory-leaker' (see older posts by Linc), and also is not super safe. So maybe you use Safari or other browsers like Firefox or Opera. At least take it out of the User Login Items.

    c. Maybe also take Spotify out of the user LoginItems too.

    d. You probably have a good backup protocol, instead of the missing TM backup.

    e. if you have difficulty to go to the user library: in the Finder menu, GO menu, hold the Alt(option) key and choose Library in the list.

    Lex

  • by Linc Davis,

    Linc Davis Linc Davis May 9, 2014 5:13 AM in response to rupertbarry
    Level 10 (208,037 points)
    Applications
    May 9, 2014 5:13 AM in response to rupertbarry

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    The title of the Console window should be All Messages. If it isn't, select

    SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

    View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    ☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    ☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

  • by rupertbarry,

    rupertbarry rupertbarry May 9, 2014 5:52 AM in response to rupertbarry
    Level 1 (0 points)
    May 9, 2014 5:52 AM in response to rupertbarry

    I seem to have solved the problem. I managed to relaunch Final Cut and then things started getting faster. It seems that it had not finished processing the deleted processes when I closed it previously - background tasks were still taking place.

     

    Thanks for all your advice.

  • by Lexiepex,

    Lexiepex Lexiepex May 9, 2014 6:04 AM in response to rupertbarry
    Level 6 (10,536 points)
    Mac OS X
    May 9, 2014 6:04 AM in response to rupertbarry

    Yes, good work.

    The whole procedure of cleaning the mac was also not for nothing.

    Normally I propose (as here) to clean and remove the crapware and other, and most of the time the issues are gone, if not we look further. In your case you already solved it by restarting FCP.

    Good work!

    Lex

  • by rupertbarry,

    rupertbarry rupertbarry May 11, 2014 1:57 AM in response to rupertbarry
    Level 1 (0 points)
    May 11, 2014 1:57 AM in response to rupertbarry

    Looks like it was all a bit premature, it is still running slow. I have tried to delete Final Cut Pro but no progress yet.

     

    Here is how things look:

     

    Hardware Information:

              MacBook Pro (13-inch, Mid 2012)

              MacBook Pro - model: MacBookPro9,2

              1 2.9 GHz Intel Core i7 CPU: 2 cores

              8 GB RAM

     

    Video Information:

              Intel HD Graphics 4000 - VRAM: 512 MB

     

    System Software:

              Mac OS X 10.7.5 (11G63b) - Uptime: 0 days 0:23:0

     

    Disk Information:

              TOSHIBA MK7559GSXF disk0 : (750.16 GB)

                        disk0s1 (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) / [Startup]: 749.3 GB (263.2 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

              MATSHITADVD-R   UJ-8A8 

     

    USB Information:

     

              Apple Inc. Apple Internal Keyboard / Trackpad

     

              Apple Computer, Inc. IR Receiver

     

              Apple Inc. BRCM20702 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

              Apple Inc. FaceTime HD Camera (Built-in)

     

     

    Thunderbolt Information:

              Apple, Inc. MacBook Pro

     

    Gatekeeper:

              Anywhere

     

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist Support

              [loaded] com.bombich.ccc.plist Support

              [not loaded] com.gopro.stereomodestatus.plist Support

              [loaded] com.microsoft.office.licensing.helper.plist Support

     

    Launch Agents:

              [not loaded] com.adobe.AAM.Updater-1.0.plist Support

     

    User Launch Agents:

              [loaded] com.adobe.AAM.Updater-1.0.plist Support

              [failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

              [loaded] com.facebook.videochat.[redacted].plist Support

              [loaded] com.google.keystone.agent.plist Support

              [running] com.spotify.webhelper.plist Support

     

    User Login Items:

              Flux

              Dropbox

     

    Internet Plug-ins:

              FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support

              QuickTime Plugin: Version: 7.7.1

              Flash Player: Version: 13.0.0.206 - SDK 10.6 Support

              AdobePDFViewer: Version: 10.1.1 Support

              SharePointBrowserPlugin: Version: 14.0.0 Support

              Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support

              JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

     

    Audio Plug-ins:

              iSightAudio: Version: 7.7.1 - SDK 10.7

     

    iTunes Plug-ins:

              Quartz Composer Visualizer: Version: 1.3 - SDK 10.7

     

    User iTunes Plug-ins:

              TuneUp Visualizer: Version: 2.4.0 - SDK 10.6 Support

              AudioScrobbler: Version: 6.0.5 - SDK 10.8 Support

     

    3rd Party Preference Panes:

              Flash Player  Support

              FUSE for OS X (OSXFUSE)  Support

     

    Time Machine:

              Time Machine not configured!

     

    Top Processes by CPU:

                  23%          Google Chrome

                   8%          WindowServer

                   2%          coreservicesd

                   1%          SystemUIServer

                   1%          Microsoft Word

     

    Top Processes by Memory:

              205 MB          mds

              98 MB          Google Chrome

              82 MB          Dropbox

              66 MB          WindowServer

              66 MB          Microsoft Word

     

    Virtual Memory Information:

              5.26 GB          Free RAM

              1.48 GB          Active RAM

              314 MB          Inactive RAM

              980 MB          Wired RAM

              479 MB          Page-ins

              0 B          Page-outs

  • by MadMacs0,

    MadMacs0 MadMacs0 May 11, 2014 2:16 AM in response to rupertbarry
    Level 5 (4,801 points)
    May 11, 2014 2:16 AM in response to rupertbarry

    rupertbarry wrote:

     

    I have tried to delete Final Cut Pro but no progress yet.

    If you purchased it at the AppStore then you remove it the same way as with any AppStore purchase http://support.apple.com/kb/ht4673:

    To remove a Mac App Store app that appears in Launchpad

    Follow these steps while you are logged in with an administrator account:

    1. Enter Launchpad.
    2. Click and hold on an icon until you see all icons jiggle.
    3. Click the "x" button in the upper-left of the Mac App Store app icon you want to delete.
      • Note: If you do not see an "x" button, either the app is not from the Mac App Store or you are logged in as a standard user.
    4. Click "Delete" in the confirmation dialog to delete the app.

    Tip: If you want to reinstall a deleted app, open Mac App Store, click the Purchases icon, then click on the "Install" button for the app.

    Do you really still need FUSE?

    3rd Party Preference Panes:

              FUSE for OS X (OSXFUSE)  Support

    There is no reason to disable GateKeeper!

    Gatekeeper:

              Anywhere

    It's very easy to bypass it when you need to by right-click / Command-click on the app and choose "Open" from the contextual menu. THat way you won't mistakenly install malware or fake apps in the future.

    Lex had some additional suggestion. Have you tried those?

  • by Lexiepex,

    Lexiepex Lexiepex May 11, 2014 2:19 AM in response to rupertbarry
    Level 6 (10,536 points)
    Mac OS X
    May 11, 2014 2:19 AM in response to rupertbarry

    1. The  ....com.apple.CSConfigDotMacCert..... file is still in the user Library:

    In the Finder Menu go to the GO menu, hold the Alt(option) key and choose 'Library', then in there go to the folder LaunchAgents and delete that file. It will not solve the problem, but it is superfluous.

    And you still have to remove the TuneUp Visualizer internet plugin.

    2. Restart, then do not start Chrome. Use the computer, still slow?

    If not slow, then uninstall Chrome and use Safari, or install another browser Firefox or Opera

    3. Uninstall Fuse for OSX, why do you need that anyway?

    To uninstall OSXFUSE see https://github.com/osxfuse/osxfuse/wiki/FAQ section 2.

    4. Check the Mavericks compatibility for all applications; and try again.

Page 1 of 3 last Next