Newsroom Update
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Announcement
Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >
Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >
I need help. Since the last up-date I started getting the message. (CANNOT GET MAIL The connection to the server failed) I click ok and the message goes away and I get my mail.
iPad 2, iOS 7.1.1
Hello, Leo1956.
Thank you for visiting Apple Support Communities.
I would start with closing all open applications as outlined in the first article and power cycle the device. If the issue persists, the easiest way to troubleshoot this issue would be to delete the account and add it back to the iOS device. Below, I have included two additional email troubleshooting articles. The second article covers basic email troubleshooting. The third article will assist you if the email account you are experiencing issues with is a Gmail account.
http://support.apple.com/kb/ht5137
http://support.apple.com/kb/TS3899
iOS: Gmail account will not connect to Gmail server
http://support.apple.com/kb/TS3058
Cheers,
Jason H.
I keep getting the message (CANNOT GET MAIL The connection to the server failed) but I am connected and do get my e-mails.
