Western Digital My Book Thunderbolt Duo Won't Mount in Mavericks

I have a 6TB My Book Thunderbolt Duo that won't mount properly in Mavericks (I'm using 10.9.3, but the same problem existed previously in 10.9.2 and earlier). The issue is present on both a Mac Mini Server (mid 2011) and a MacBook Air (mid 2013). I am using an Apple branded Thunderbolt cable. The same issue was present with an aftermarket cable. I have also tried different power supplies.


A couple of times, the drive randomly appeared for a few hours at a time. Then the system would self-eject the disk and say "Disk was not ejected properly". Each time it would mount, there was no noticeable data loss. I've seen this particular issue mentioned by other users, but there is never a solution.


Now, the disk is almost exclusively not mounting. It doesn't appear in Disk Utility or in the Western Digital Utlities software. The system profile sees the drive is connected, but the device won't mount. I've attached the screen shot.


I've tried a fresh install of Mavericks, resetting SMS and PRAM, rebooting, disconnect/reconnecting cable, and about everything else.


Any ideas?


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Posted on May 16, 2014 7:25 PM

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8 replies

Jul 7, 2014 7:36 AM in response to lllaass

I tried several TB cables with no luck. I thought since the computer was "seeing" the drive, not mounting, or mounting then dismounting, that there was some issue with Mavericks. Looks like it was just a faulty drive. Western Digital sent a replacement and so far there haven't been any issues mounting.

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Western Digital My Book Thunderbolt Duo Won't Mount in Mavericks

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