Why won't my iPhone save my email password?

Last couple of weeks my iPhone keeps reverting to an old email password. Why does it keep doing this??

iPhone 5, iOS 6.1.4

Posted on May 16, 2014 9:10 PM

Reply
7 replies

May 19, 2014 11:31 AM in response to Kelemvour

Hello Kelemvour,


It sounds like your phone is not saving your current email password and continues to use an old one. I would start by quitting the Mail app on the phone first:


iOS: Force an app to close

http://support.apple.com/kb/ht5137

Double-click the Home button.

Swipe left or right until you have located the app you wish to close.

Swipe the app up to close it.


When you have done that and restart the phone and test the issue again:


iOS: Turning off and on (restarting) and resetting

http://support.apple.com/kb/ht1430


If it persists I would next remove and re add the email account if it is IMAP with the following article:

Delete the affected email account from your device.

  • Tap Settings > Mail, Contacts, Calendars.
  • Choose the affected email account, then tap Delete Account.
  • Add your account again.

iOS: Troubleshooting Mail

http://support.apple.com/kb/ts3899


Thank you for using Apple Support Communities.

Cheers,

Sterling

Jul 4, 2014 7:15 PM in response to sterling r

I'm having this problem, too, since changing my password. The phone verifies the new password, but I can't send mail. I when I check my settings, the old password is there again. I really don't want to restore to factory settings - I've fixed this before by staying on the phone with AT&T for an hour, but I don't recall the steps required. The steps above don't work for me. So frustrating because this is a business email, and I can't reply to customers. :/

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Why won't my iPhone save my email password?

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