Apple Event: May 7th at 7 am PT
Has anyone installed the new version of onone's Perfect photo suite 8.5 in Aperture. After instalation I get a 1002 (can't open) error when I try to edit anty photo even the samples that come with the program. I had a previous version 8.0. Any similar problems out there
I have updated to 8.5 14th May.
I got the same code today. I have send a message to OnOne Software support.
I guess it's after the update 10.9.3 I had no problems before the update.
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Take a look at OnOne Software Facebook site they suggest to installe the full 8.5 and reboot.
In my case it didn't help.
https://www.facebook.com/onOneSoftware
Message was edited by: steenhk
I have updated to 8.5 14th May.
I got the same code today. I have send a message to OnOne Software support.
I guess it's after the update 10.9.3 I had no problems before the update.
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Take a look at OnOne Software Facebook site they suggest to installe the full 8.5 and reboot.
In my case it didn't help.
https://www.facebook.com/onOneSoftware
Message was edited by: steenhk
I, too, have this problem. I uninstalled and reinstalled several times, but the error persists.
I am surprised that there is no possibility to get this addressed on the OnOne site.
OnOne don't mention problems on their site, however it would save us all time if we could be informed on their support site.
It was only because I googled the the problem I found similar users on the FB site with same problem.
I uninstalled 8.5 and reinstalled 8. Works fine now, will wait for update from Onone Perfect photo suite before attempting to install 8.5
Makes sense. Where did you get version 8? Is it still available at their site?
I had 8.0 previously and had the original download to reinstall.
I don't know where to find a 8.0, you might ask onone since 8.5 does't work
good luck
I have tried to install PS8.0 again. I was able to open my own files but trying to open one of the demo files I got the error number 1002 + the message it couldn't open the *.psd file (the file was a jpg).
Well, no word from OnOne. The product has been pretty good. But I'm very disappointed at the lack of support. There's no way to register the problem on their site, no way at all to get their attention to the problem.
I recieved this nessage this AM.
onOne Software User,
We will contact you directly with instructions to resolve the conflict within days, or possibly hours. We are in the process of confirming the the fix we have implemented.
Thanks for hanging with us during this frustrating time. We deeply regret the interruption in your work and look forward to providing a permanent solution. Thanks again for your patience and understanding.
Technical Support - onOne Software
www.ononesoftware.com
You go to their support site and fill in the form.
I have got a reply within 24 hours and they are sorry about the error and work hard to fix it.
We all make mistakes but the problem here is that you can't use the old version 8.0 too even you install it.
I have a Windows platform too and can use the Windows version if needed.
They've posted instructions for the fix here: http://www.ononesoftware.com/support/11591/
Tested and it solves the problem.
I have installed the fix too and it works.
However I can't use the Plug-in from Ligthroom.
I have tried to setup the Plug-in again and reeboot but it don't work.
I made the same experience with the Aperture plug-in. Although the stand alone app works now, the plug-ins don't open. Really disappointing 😟 Has somebody any solution?
My Plug-in in LR is working now.
I had forgot to that I had reorganized my photos and LR could not find the path.
On1 is working perfect again.
Hm, this does not work for Aperture. There is still no chance to open images directly using the Plug-in 😢
Onone Perfect photo suite
