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Question: Windows Vista problem reports after latest Itunes 11.2 update

After updating to the latest itunes yesterday have a small problem. After using itunes then closing itunes on windows vista a problem report pops up saying


itunes was closed to help protect your computer, data execution prevention has closed itunes. Click to learn more.


Any one else having this problem since update?

Windows Vista

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i am having a similar problem since updating on Saturday May 17.

working.


my pop up states:


iTunes has stopped working


A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.


my operating system is Windows 7.

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May 19, 2014 12:36 PM in response to Biggestted In response to Biggestted

i am having a similar problem since updating on Saturday May 17.

working.


my pop up states:


iTunes has stopped working


A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.


my operating system is Windows 7.

May 19, 2014 12:36 PM

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May 19, 2014 12:47 PM in response to marie punt In response to marie punt

Hi Marie, thanks for your post confirming there is a problem and not just with my itunes.


It sounds exactly the same just a different format maybe down to the different operating system. I do get an error report in the problem reports under system maintenance of windows with no solution for a fix.


I have tried un-installing itunes and re-installing with no effect on the problem.


Hoping its just a faulty update and there be a fix in the next update, I will contact Apple support now I know its not just me.

May 19, 2014 12:47 PM

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May 19, 2014 3:10 PM in response to turingtest2 In response to turingtest2

Hi TT2, and thanks for your suggestions, when I uninstalled I did delete all Apple software except the Apple update service before I reinstalled. Did not carry out a thorough clean after reboot either.


Just to be clear I never experienced this problem with any recent Windows updates, just with the iTunes update which was installed on Saturday. Apologies if I've misunderstood your title to your remedies.

May 19, 2014 3:10 PM

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May 19, 2014 3:18 PM in response to Biggestted In response to Biggestted

The user tip applies to iTunes for Windows, as opposed to iTunes for Mac/OS X. Cleaning out the folders as described in the second box should set you up for a successful reinstall. If you still have problems the rest of the tip should have useful resources.


tt2

May 19, 2014 3:18 PM

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May 20, 2014 10:50 AM in response to quada In response to quada

Your library and media should be preseved when reinstalling iTunes. See the Further Information area of Troubleshooting issues with iTunes for Windows updates for details and a backup tip.


Apple won't reach out and fix your computer now that something has gone wrong. How would they know? A new release of iTunes won't fix the proplem either as the installer won't do the clean out of the program installation folders that is needed prior to a clean reinstall.


tt2

May 20, 2014 10:50 AM

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May 20, 2014 11:20 AM in response to Biggestted In response to Biggestted

Biggestted wrote:


However it had no effect on the problem of the message popping up after closing iTunes.😟


That's a shame.


Hold down Shift–Control while opening iTunes. You should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up. Do you get the same error when closing iTunes? If not then if you open and close iTunes normally do you get the DEP error?


tt2

May 20, 2014 11:20 AM

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Question: Windows Vista problem reports after latest Itunes 11.2 update