Previous 1 2 3 Next 169 Replies Latest reply: Nov 28, 2015 4:56 AM by Marvin Martianul
Biggestted Level 1 (0 points)

After updating to the latest itunes yesterday have a small problem. After using itunes then closing itunes on windows vista a problem report pops up saying

 

itunes was closed to help protect your computer, data execution prevention has closed itunes. Click to learn more.

 

Any one else having this problem since update?


Windows Vista
  • marie punt Level 1 (10 points)

    i am having a similar problem since updating on Saturday May 17.

    working.

     

    my pop up states:

     

    iTunes has stopped working

     

    A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.

     

    my operating system is Windows 7.

  • Biggestted Level 1 (0 points)

    Hi Marie, thanks for your post confirming there is a problem and not just with my itunes.

     

    It sounds exactly the same just a different format maybe down to the different operating system. I do get an error report in the problem reports under system maintenance of windows with no solution for a fix.

     

    I have tried un-installing itunes and re-installing with no effect on the problem.

     

    Hoping its just a faulty update and there be a fix in the next update, I will contact Apple support now I know its not just me.

  • turingtest2 Level 9 (69,352 points)

    Have you tried a full tear down and reinstall as shown in the second box of Troubleshooting issues with iTunes for Windows updates?

     

    tt2

  • Biggestted Level 1 (0 points)

    Hi TT2, and thanks for your suggestions, when I uninstalled I did delete all Apple software except the Apple update service before I reinstalled. Did not carry out a thorough clean after reboot either.

     

    Just to be clear I never experienced this problem with any recent Windows updates, just with the iTunes update which was installed on Saturday. Apologies if I've misunderstood your title to your remedies.

  • turingtest2 Level 9 (69,352 points)

    The user tip applies to iTunes for Windows, as opposed to iTunes for Mac/OS X. Cleaning out the folders as described in the second box should set you up for a successful reinstall. If you still have problems the rest of the tip should have useful resources.

     

    tt2

  • Biggestted Level 1 (0 points)

    Many thanks TT2, will give it a go tomorrow.

  • quada Level 1 (0 points)

    Same issue. Started after recent iTunes update. No problem accessing my iTunes. The annoying DEP icon pops up only when I close my iTunes. I am afraid to re-install iTunes and other files. Shall I simply wait for Apple to provide a fix?

  • turingtest2 Level 9 (69,352 points)

    Your library and media should be preseved when reinstalling iTunes. See the Further Information area of Troubleshooting issues with iTunes for Windows updates for details and a backup tip.

     

    Apple won't reach out and fix your computer now that something has gone wrong. How would they know? A new release of iTunes won't fix the proplem either as the installer won't do the clean out of the program installation folders that is needed prior to a clean reinstall.

     

    tt2

  • Biggestted Level 1 (0 points)

    Hey Quada, you can try what turingtest2 recommends, I have tried it twice and havent lost my music files.

     

    However it had no effect on the problem of the message popping up after closing iTunes.

  • Biggestted Level 1 (0 points)

    Hey turingtest2, I tried your recommendation unfortunately with no success of fixing the problem.

     

    Any other suggestions would be appreciated.

  • Biggestted Level 1 (0 points)

    Marie have you found a solution to the problem as indicated in your post.

     

    Unfortunately cannot see or access it from here.

     

    Please advise if so, many thanks

  • turingtest2 Level 9 (69,352 points)

    Biggestted wrote:

     

    However it had no effect on the problem of the message popping up after closing iTunes.

     

    That's a shame.

     

    Hold down Shift–Control while opening iTunes. You should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up. Do you get the same error when closing iTunes? If not then if you open and close iTunes normally do you get the DEP error?

     

    tt2

  • Biggestted Level 1 (0 points)

    Yes tt2, same DEP error in safe mode and then again in normal mode.

  • turingtest2 Level 9 (69,352 points)

    Well, I'm out of ideas for now, but I will try to keep my eyes open for a solution.

     

    tt2

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