the operation cannot be completed because you do not have permission to access

Question

Level 1

17 points

the operation cannot be completed because you do not have permission to access

Hope someone can help? I have search previous threads and asked google but to no avail... I am trying to copy my iTunes (complete) to another drive. I get so far then get the message that I cannot continue the operation cannot be completed because you do not have permission to access. I have checked each file individually and all are read and write and non are locked. Why is this happening?

iMac, OS X Mavericks (10.9.1), 'Stressed Mum' not Mac technician!

Posted on May 20, 2014 1:23 PM

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Answer 1

kevin_

Level 4

1,561 points

May 20, 2014 1:30 PM in response to Stressed Mum

Why this is happening is most likely due to a hidden file.

There are 2 ways to approach this. 1st is to get Info on your iTunes folder. Scroll down to the "Sharing & Permissions:" area. On the bottom you will see a Lock. Click on that and enter your Admin password. Next on the gear pulldown menu to the left of the lock, Click on it and select Apply to enclosed items... After this is done then try to copy the folder again.

If this doesnt work then you can right click on your iTunes folder and compress it. Move the zipped file to your other drize and double click on it to decompress. Then just delete the zip files. (This is the solution I use when I get that error)

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Answer 2

Stressed Mum Author

Level 1

17 points

May 20, 2014 1:48 PM in response to kevin_

Thanks Kevin. Im just trying the first option but keep getting errors after a few files have copied - Ill try a few more times then perhaps come back to you tomorrow. I have a cloud drive that I wish to copy my entire music folder over to. Not as easy as I was lead to believe! So far less the 1GB out of 70GB transferred...... and 2 days waiting???

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Answer 3

kevin_

Level 4

1,561 points

May 20, 2014 1:54 PM in response to Stressed Mum

70GB will take quite some time to upload to a cloud drive.

Can you mount the cloud drive on your desktop? If so, you may want to try an app called Carbon Copy Cloner to copy the folder. One advantage of this is if it does fail, when you rerun the app, it will pick up where it left off.

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Answer 4

Stressed Mum Author

Level 1

17 points

May 20, 2014 1:59 PM in response to Stressed Mum

Huff! No good 😟 again.... well - I must find a way of simply copyng my entire iTunes folder - I never remember it being that difficult before.... Ill be back tomorrow. Head hurts!

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Answer 5

Stressed Mum Author

Level 1

17 points

May 20, 2014 2:04 PM in response to kevin_

The cloud drive is showing in my finder as a drive - shouldn't be too difficult?

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Answer 6

Stressed Mum Author

Level 1

17 points

May 21, 2014 3:49 AM in response to Stressed Mum

I am creating new problems here I thinks! I tried the CCC to no avail as it tells me I do not have sufficeintl permisson to write to the drive?? I have changed ALL folders as suggested to read and write and allow internal files to be same. Now when I open the new drive - I cannot delete the files that were initially created as I get error -51? Also, I cannot make a new folder as I am told I do not have sufficient permissions. I have spoekn with the BackUp provider who tells me that I have to upload slowly - bit by bit as it cannot cope with huge uploads. But now, I can't even create a file to upload to! Would really appreciate any help. Thank you.

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Answer 7

Csound1

Level 9

60,063 points

May 21, 2014 3:57 AM in response to Stressed Mum

Try copying to an external drive, if that succeeds the problem is with your cloud drive, if it fails the problem is with your internal.

Post back.

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Answer 8

Stressed Mum Author

Level 1

17 points

May 21, 2014 4:22 AM in response to Csound1

Thank you - that's a good idea! I have started copying already to a large flash drive - and it appears ok. This cloud drive (GotaBackup BackPack) is messing me about - I have just run disk utility but there is no change.... I was able to delete folders yesterday -I have 'paused' transfers on GotaBackUp but still getting errors everywhere?

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Answer 9

Csound1

Level 9

60,063 points

May 21, 2014 4:44 AM in response to Stressed Mum

I know nothing about that particular service, but already I dislike it 🙂

Why do you want to put them online if you don't mind me asking, just for Backup?

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Answer 10

Stressed Mum Author

Level 1

17 points

May 21, 2014 4:59 AM in response to Csound1

Well - I have a large music folder and large iphoto folder and I want to access them on my limited ipad and iphone. I can't be doing with trying to select certain folders when syncing on itunes - so i thought if I could access them in a cloud that would solve my issues. I already have a BackUp service with them - (same as LiveDrive and JustCloud) but these guys are quite personal and have a good support package and phone support - and to top tht are much less expensive. Charging £49.99 per annum for unlimited backup and 512GB backpack. I have also got Amazon Cloud Player which is excellent - but expensive and was going to cancell that one - but perhaps I should look at buying extra space with them for my photos - although that won't cover me for cloud back up of whole Mac.?? I dont really know what im doing to be honest!

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Answer 11

Stressed Mum Author

Level 1

17 points

May 21, 2014 5:00 AM in response to Stressed Mum

I simply want a cloud service that will access all my music and photos.....

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Answer 12

Csound1

Level 9

60,063 points

May 21, 2014 5:15 AM in response to Stressed Mum

Stressed Mum wrote:

Well - I have a large music folder and large iphoto folder and I want to access them on my limited ipad and iphone. I can't be doing with trying to select certain folders when syncing on itunes - so i thought if I could access them in a cloud that would solve my issues. I already have a BackUp service with them - (same as LiveDrive and JustCloud) but these guys are quite personal and have a good support package and phone support - and to top tht are much less expensive. Charging £49.99 per annum for unlimited backup and 512GB backpack. I have also got Amazon Cloud Player which is excellent - but expensive and was going to cancell that one - but perhaps I should look at buying extra space with them for my photos - although that won't cover me for cloud back up of whole Mac.?? I dont really know what im doing to be honest!

If it worked it might be worth it, but as it doesn't you are paying far too much for it.

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