is id.care@icloud.com is the real icloud care support account.

Some one stole my iPhone and i use find myiPhone to delete and lock the iPhone. but today i received mail from id.care@icloud.com asking my security question answer.

the question is,

- is that how it work?

- is that the legitimate email address

- do icloud going to delete my appleID if i'm not giving them my security question answer?

please help

belom is the email content from id.care@icloud.com

Thanks for your email

If you want change your password, you must do 3 step :

1. must know your Apple ID

2. must know your birth of date

3. must know your security answer

We not need your no.1 and no.2

For lock permanent we just need answer from your security question and that must confirm for lock permanent.

If you want to confirm this is real email from iCloud, you can call Apple

Toll Free 0018 03061 2009

IF until 2 x 24hours not get confirmation from you. your account

Raynaldi@adw-indonesia.com (iCloud Account)

zafira2310@yahoo.com (Game Centre Account)

will be block permanent by server and you can't use it anymore

I hope you satisfied with our answer

Thank You

iCloud Customer Care

* Apple and iCloud Staff never ask your Apple ID password

On May 22, 2014, at 06:13 AM, raynaldi harjanto <raynaldi@adw-indonesia.com> wrote:

I remember my answer for my security question, but the question is. Is this email are legitimate iCloud Care email account. My phone already stolen and try to permanently lock it. How do I know I don't give the crucial information to the person how stole my phone?

Is there any phone number or what so ever I can confirm this email address are real.

Please understand

Best regards

ray

From: iCloud Care <idcare@icloud.com>

Date: Thu, 22 May 2014 12:59:50 +0000 (UTC)

To: ray harj <raynaldi@adw-indonesia.com>

Subject: Answer

Thanks for your email

What do you mean with the real iCloud care email ?

iCloud is security system by Apple and don't have fake iCloud care.

We know all your data from your device using iCloud. For lock permanent we just need verification for security question.

Sometime people forget to put their device and report lost mode after find it, they remove from account and using same iCloud account

We just verification if your device 100% lost and need to lock permanent.After you lock permanent, you can't use it anymore. The IMEI will be blank and can't activating.

What do you mean for do this online?

You can lock your device with lost mode but can't lock permanent

I hope you satisfied with our answer

Thank You

iCloud Customer Care

* Apple and iCloud Staff never ask your Apple ID password

On May 22, 2014, at 05:48 AM, raynaldi harjanto <raynaldi@adw-indonesia.com> wrote:

How do I know this is the real iCloud care email? Can I do this online?

From: iCloud Care <idcare@icloud.com>

Date: Thu, 22 May 2014 12:36:53 +0000 (GMT)

To: ray harj <raynaldi@adw-indonesia.com>

Subject: Request Failed

Thanks for your email

Your answer is wrong and not match with your Apple ID security question

Please fill the security answer for last step to lock permanent your iPhone

1. First Best Friend? ****

Please answer with right answer to lock permanent your iPhone

You just have 2 times left for answer your security question.

If you answer is wrong in 3 times, you iPhone will be unlock.

Your answer is wrong and not match with your Apple ID security question

If you not remember your security question

you can go to https://appleid.apple.com

Choose Manage your Apple ID

Sign in your Apple ID

Go to Password and Security

and your can try to answer that security question before you send email to us your security answer

2 x 24 hours not lock permanent your iPhone, we will unlock your iPhone.

Thank You

iCloud Customer Care

* Apple and iCloud Staff never ask your Apple ID password

On May 22, 2014, at 05:25 AM, Raynaldi <raynaldi@adw-indonesia.com> wrote:

My first best men asdy narang

Sent from my iPhone

On 22 Mei 2014, at 18.59, iCloud Care <idcare@icloud.com> wrote:

Your iPhone had been locked by iCloud.

Now someone try to unlock use email : unlocker@yahoo.com

If that not your email, please email to : idcare@icloud.com

with subject : Lock permanent

Contents :

iPhone 5 16GB Black

Imei : 013405008666162

Serial Number : F17JNH42DTWD

Warranty Expired by Apple Singapore

Apple ID : raynaldi@adw-indonesia.com

latest Location near ITC Cempaka Mas

Please fill the security answer for last step to lock permanent your iPhone

1. First best friend? *****

If the email match with your iPhone.The iPhone will be lock permanent.

If 2 x 24 hours don't have respond from you.the iPhone will be unlock.

If you lock permanent your iPhone. All data will be lost and can't activating

Thank You

iCloud Customer Care

* Apple and iCloud Staff never ask your Apple ID password