Shuffle won't play purchased music

gosh, thank you!

i'll try the ipod/safari options when i'm not running off somewhere, but i just quickly wanted to thank you for replying and putting such effort into trying to help me ⚠

the apple symbol doesn't have a disc burning option on the ibook, so i guess that does speak for itself!

thanks again

tanya

Hello,

I can see that this a real big problem(duh). Im over here buyin music and like thinkin that it like died...im going to call Apple Support and post what they say...alright...see yall in a few!

Alright..."he" said that you guys need to restore your ipods...and that should fix the problem...it did not for me. BAD NEWS, he said the only thing to do was to send it end and get another one...referbished, to set that up it is depot.info.apple.com/ipodshuffle type in your serial number ect...for me it was free although i do not get the "pick up delivery" part but im delivering. Type in credit card number but if it says it is free it is...(read fine print) and do as it says. HOPE SO MUCH this helps...

Thanks and Happy Hoidays!
Zack

This is so hard! lol

Please post how the service/refurbished works!

So, what is the problem!?
HA!
My iPod is from march, so this should be without any fee for me (hope I'm right on that).
But what about the people having an older iPod?

Probably they have to pay for that.
Hopefully not!


Windows XP

1. When did you purchase your iPod? I got mine last Christmas and if you're telling me iPods have an 11 month shelf life that's ridiculous.

That leads to...

2. I find it interesting that it's only occurring for recently downloaded songs. My old mp3's work. My old purchases work. My songs ripped from CD's work. The only songs that don't work are the ones I just bought and they will work if I burn them to a CD and rip them. I AM NOT AN EXPERT by any means, but how is it that everyone's iPod has just gone bad b/c the songs they themselves supplied do not work on their product? (I know you can't answer that, but I kind of wish you did)

3. You should have raised enough noise to demand a 2nd generation iPod why didn't you? (lol, just kidding)

I have been looking into this as I am experiencing the same problems with recently purchased songs not playing on my 1st gen shuffle but playing on my mac.
I suspect that the people that rip the music for publishing for Apple's store have made a mistake or (more likely) they are using a more up to date version of ripping software or a new version of iTunes that is not available to the genreal public yet. As a result, until the latest version of iTunes is realeased, we will all experience this problem. Whilst it seems to be restricted to Shuffle's, if more changes are made to the in-house software, it may not be long until other iPod models are affected.
We can only hope that our emails to iTunes support and the iTunes music store get passed on to the guys and gals that write the iTunes software. After all, it's iTunes that handles both the music and the iPod Software Updates now.

Yeah I have emailed them too. I HOPE that this will work cause i dont wont to think about all this right around Christmas and AHHH. Im pretty sure we all would like it just to be softwere! Cause I called someone eles again thinking soem people have been there longer and have a passion so the other dude i got that said it very well might be a softwere thing but does not know(AGAIN!?). I told him that there was like a two page discussion page on this and he said he will look into this...via email, so if i hear anything i will try and post!

Thanks again and mayby more times!
Zack

Averatec 3150H Windows XP Home,SP2 Windows XP 224MB of RAM. Blue 4GB Nano(Also 1gen. iPod shuffle)

Looks like I'll have to email them too, I purchased the Chris Cornell Casino Royale track at the weekend and it just refuses to play on my 1st gen shuffle, yet iTunes plays it just fine.

Jumped through all the hoops to make sure I was reset and up-to-date and still no joy!

Not Good!

Me too.

iTunes store opened in New Zealand yesterday. Hurrah!

Can not listen on my iPod Shuffle to any of the songs I just purchased. Boo!

(Fingers crossed there is an update coming for the iPod.)

Same problem. I downloaded the new Gwen Stefani album. It transfers to my shuffle. I can play the songs from the shuffle while it's connected to the USB port, BUT once I eject it and attach headphones, nothing happens. The green light does light up when I hit play, but no sound. This is absolutely ridiculous!! I tried to alert Apple to the situation, but when I pull my account up in the iTunes store and click on "Purchase History" and then "Report a Problem", nothing happens!! "Report a Problem" just disappears. I can't find any other way to e-mail iPod. I guess I'll cross my fingers and hope a new Shuffle firmware update or new iTunes version comes out soon and this is fixed.

There are a number of good troubleshooting pages, such as this one:
http://docs.info.apple.com/article.html?artnum=303854

However after following the steps short of rebuilding the library, I still can not play my recently purchased music.

So the following page includes a form at the bottom to submit details about the iTunes order number and a particular song title with which you are having problems. This will be good info for Apple.
http://www.apple.com/support/itunes/musicstore/ipod/

ok, heres an idea...maby like a christmas preant we can get updates! But yeah im thinking if this going to cost me then i will buy my brother the new one. Cause it is confusing with the cost being 100$ and w/e so i might call them AGAIN and this time ask about an update!

Thanks again
Zack

Same here.
I've just purchased the whole new Morrissey CD single (b-sides included), the Christmas single by Killers, the new single by The bluetones: nothing works on my shuffle. This seems to affect the newest songs only.


a musical player that doesn't play music. slowly loosing the faith.

Same problem with new Jay-Z album and Dreamgirls soundtrack. The files say they are on the shuffle but do not play when disconnected from the computer. Did the 5rs and even rebuilt my library; none of it works. Have contacted iTunes customer service.

Windows XP

Folks:

Like many of you, I purchased a few albums yesterday on ITunes and they do not play on the 1st generation Shuffle. They upload fine and play in ITUNES itself but the songs are skipped over when you play them on the Shuffle. Instead of relenting to burning them on CD and then reloading them, I decided to call tech support.

I spent 45 minutes on the phone with an Apple troubleshooter guy. We went through the entire restore process using the IPOD reset utility program and of course it did not work. After trying a few other ideas, he transferred me over to an Apple tech representative. The Apple rep wanted to create a new user account on my computer to see if there was some weird interaction between the Shuffle and the existing user account. I could not do it tonight since I'm on my work computer (with associated firewall issues) but I will call him back to see what magical fix he is thinking a new user account will do to trick the Shuffle into playing recently purchased music. The tech guy was telling me that they have not changed encoding software on the music... I don't know. I think the Apple folks need to look into this issue some more.... All of you having this problem, keep calling tech support to complain. Maybe we can move goliath into fixing the issue soon.