How do I stop the "attempted to access these secure websites" popup with parental controls enabled?

This makes parental controls almost unusable. Nearly every website tries to access numerous other domains that are not in my whitelist. Is there any way to just stop all prompts to add items to the whitelist? It could remain static and just block everything and I'd be happy (kind of thought that was the purpose of parental controls and whitelisting to begin with). Young kids have no idea what to do with these windows popping up.


Thanks!

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on May 24, 2014 12:42 PM

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20 replies

May 31, 2015 3:38 PM in response to bthomi

This has been an issue for a very long time. I've never seen any truly usable resolution to this issue yet. The suggestions to just hit "OK" and dismiss the dialog are no good - the dialog takes application focus away from whatever app you were using; clicking OK then puts you in "limbo" where your keystrokes don't register anywhere. You have to use the mouse to click back to whatever app you are using EVERY SINGLE TIME.


Adding to whitelist by having an admin log in seems like a good solution, but Apple itself has so many crazy esoteric addresses that it hits, I have no idea what app is generating them. Apps like syncdefaultsd, com.apple, RemoteURLConnectionAgent and others pummel the user with individual IP addresses that vary only in the last digit. So you could literally whitelist 500 IPs in a range and still not hit them all. And that's assuming whitelisting works, which it doesn't seem to do reliably.


Sometimes restarting will stop the avalanche of popups; Using Messages also seems to make the problem worse. There is only one suggestion that I've seen that I've yet to try since it's pretty involved, but I've heard success with: A complete reinstall of the system software. This issue seems to be worse with accounts that have been upgraded from previous versions of the OS. From what I've seen suggested, resetting the computer back to factory, upgrading the OS and then creating the managed accounts may be a way to resolve this problem. I currently don't have time to deal with that and the inevitable headaches that I'm sure will result, but one of these days I'm going to have to try it.

May 25, 2014 8:58 AM in response to dianeoforegon

Thanks for your response and the link. Yes, I have "Allow access to only these websites" checked. The "try to limit access to adult websites automatically" would likely stop this behavior but my child is young enough that just limiting adult websites isn't strong enough. She really needs to be sandboxed in to just a handful of specific sites (thus the whitelist). Sounds like there's no way around this one. It seems that this is a gap in the whitelisting approach that makes the "Allow access to only these websites" function fairly useless. Too bad, it would have been a nice way to allow small children free exploration on the system.


Thanks for the advice Diane.


Apple, if you're listening, please add a setting to produce a true whitelist without any prompts. Remember that the audience for this feature is typically young and new to computers (and even reading), dialogs such as this are completely confusing for them.

May 24, 2014 2:09 PM in response to dianeoforegon

Thanks but that wasn't the question. I've already enabled parental controls. When logged in as the child user, any time they visit whitelisted web sites (or run apps that connect to services) and those sites/apps make requests to non-whitelisted domains I get a very annoying popup (and not at all child compatible) stating the the program attempted to access secure websites and asking whether I want to add them to the whitelist. I want to STOP that dialog from launching. In other words, prevent access to any site not in the whitelist silently.


Edit: I don't think parental controls are very effective if a young child is learning the alphabet on PBS Kids and suddently has to dismiss a system dialog asking about whitelisted URLs. This happens with almost every request made so we're talking up to a couple times a minute.

Jun 2, 2014 2:12 PM in response to LD150

peter_watt wrote:

So we can close this thread with "yep Mavericks/Safari parental controls are flawed, live with it "


As the originator of this thread I'm very close to that (as unsatisfying as it is). I would like to confirm the behavior of attempting to add the site and catalog that with the thread in the hopes that maybe Apple decides to do something about this and documenting the problem may help. Speaking of, I seem to recall there being an official channel to log bugs with Apple (this being a user community and not officially monitored), anyone know where I should report?

Jun 2, 2014 9:50 AM in response to LD150

I imagine it would prompt for an admin account and then if I authenticated it would be added to the white list and that specific site would then receive requests (e.g. not prompt again); however...


a) that would only stop prompting for that specific site and this issue would recur with each request to a new domain that occurs down the line

b) the point of parental controls is that I want to allow my child relatively unsupervised access to the system, that would require I be in the vicinity to authenticate and add each new request

c) there are likely domains that I would NOT want whitelisted just due to some background request (ad networks, large domains that may otherwise serve up inappropriate content, etc...).


I think I get where you are coming from (and not trying to shoot the messenger here) I just think that teaching them to agree to the message would not be a good solution. This seems to be a pretty big gap in Apple's implementation and apparantly can only be addressed by them.


Thank you!

Mar 29, 2015 1:16 AM in response to ItIsJustMe

I have always had exactly the same problem. The design of these "so-called" parental controls is so inane as to suggest that Apple clearly does not want to provide parental controls. Restricting children access to the candy available in the Apple ecosystem is contrary to their business model. The meaningless gesture that these "parental controls" offer is clearly a ruse so that Apple can claim that such controls exist in their marketing material and thus reassure parents.


What's more, despite extensive investigation, I have noticed an amazing lack of tools/apps that work effectively to limit access to websites and apps or to limit time on apple devices/computers (and please don't suggest Net Nanny - it is a disaster that will consume your machine). Such apps are conceptually very simple. The demand for such controls is colossal. I don't know a single parent who doesn't scream that useful tools don't exist. Why would this be? Hmmm....Apparently OS X operating systems are very hostile to this sort of intervention and are designed to be so.


Apple should beware of this stance lest its clients start voting with their feet to get their children onto more open platforms. A new generation, teething on non-Apple products. How does that fit into Apple's grand marketing plan? Smarten up Apple! Your hegemony won't last forever unless you respond to massive demand issues like parental control.

Jun 2, 2014 2:03 PM in response to andyBall_uk

andyBall_uk wrote:


>>It would not make sense to keep asking a non admin account


Indeed, & yet that's what happens.

There are web browser apps which appear to sort of work as requested, but they seem to be either paid-for or restricted to their own sponsored content intended to get a subscription from the user.

So we can close this thread with "yep Mavericks/Safari parental controls are flawed, live with it "

Oct 28, 2014 8:12 AM in response to andyBall_uk

I Personally have had the same problem, with no solution. What I'd like to see is another option on the popup called: "never show this again".

Also, within the child's system preferences, there should be an option to turn the popup back on, in case there are any problems so that you can troubleshoot.



One thing I'd like to note for anyone here: when you click "add website" a prompt comes asking for an admin name and password.



My solution, though not very convenient, is to click. "Add website" when the popup appears, then move both the original as well as the password prompt to the bottom-left of the screen. If you do it right, then you should only have a one pixel-wide grey line at the bottom-left of the screen*. Doing this gets it out of the way and also prevents any future popups of the same kind. until Apple fixes this issue, I guess you'll have to teach your daughter to do that whenever she sees the popup. Hope that helps!




*The window will only go all the way off the screen if its only adding one website: ie "Add website", not: "Add selected websites"

Nov 15, 2017 12:50 PM in response to ItIsJustMe

This is still an issue in the latest and "greatest" macOS 10.13.1.


My son got our machine infected so after rebuilding the machine I've tried to lock down his profile using Parental Controls.


Parental Controls > Apps > Limit Applications on this Mac > Allowed Apps

Firstly white listing Apps just doesn't work. I raised this as a defect with Apple and the responding by closing mine as a duplicate defect. Whether this means they will fix it at some point I don't know.

RESULT: Turn off Parental Controls for Apps


Parental Controls > Web > Allow access to only these sites

Secondly white listing Websites basically renders the profile unusable. For example, try whitelisting YouTube and then attempting to view a video. As the page tries to load the focus-stealing prompt will appear dozens of times with all manner of IP addresses and web addresses asking for access. I know that websites contain content from multiple sources and so do Apple so why can't they make this process more manageable.

RESULT: Turn off Parental Controls for Web


These issues basically render these important Parental Controls useless and I'm left with a machine that's vulnerable to infection again (yes I realise I could use OpenDNS or my router to filter traffic, but I want to use the built-in features on my OS to manage just one user profile).


This original post was created in 2014. Another reply mentioned seeing the same problems in OSX 10.5. Clearly these issues have been ever present.


When will Apple address this?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do I stop the "attempted to access these secure websites" popup with parental controls enabled?

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