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How can Apple tell that the liquid damage in my mac air was made by me?

Apple said my five months Mac Air has liquid damage inside and I need to pay more than $400.

I totally cannot accept it.

Please have a look below two pictures from Apple.

User uploaded fileUser uploaded file

I can see corrosion, but how can Apple tell this damage was made by me?

Actually I can easily approve this was definitely not made by me because of this part's location.

Please have a look below picture. I circle it by black on the left above corner.

User uploaded file

This Part is facing to the ground and is covered by the case like below picture.

User uploaded file

All of above picture can easily approve I cannot put water inside to damage this part without damaging other parts.

1. if water from keyboard, water will definitely pass by other places and damage other parts.

2. if water from buttom, there is protected by the case. How can I put water inside?


I believe that my case was just Hastily delt by one junior staff and later the manager just tried to cover his staff's mistake.

I know the apple's product is very good. But if apple treats customer like me, I believe sooner or later Steve Jobs would cry in heaven.


One of my friend told me normally there are several paper inside laptop and they will change the color if touching the water.

So people can tell the laptop was poured in water if several paper change the color togother.

I think this way is fair enough. But in Apple store when I asked the manager whether Mac Air has this kind of paper inside.

His answer is "not sure". I really do not know How can this man be manager!!

can somebody tell me whether mac air have this kind of paper inside the body?

Thanks,

MacBook Air (13-inch Mid 2013), iOS 7.1.1

Posted on May 25, 2014 4:48 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 1, 2014 2:59 PM

ok, after 7 months and three conversations with apple store, finally apple agreed to fix my mac air without charging.

so if someone still said any liquid damage is not covered by warranty, it is not true.

at least in my case I did not do it and I have a strong evidences, e.g.liquid egress indicators

User uploaded file

above image is indicators locations inside the mac air. especially there is one on the top of video connector.

so all of these can strongly prove that no liquid has ever been spilled from outside.

someone also mentioned about condensation. luckily no one said it when I argued with apple.

personally I also think condensation is very ridiculous. if condensation can be acceptable, why apple still puts indicator inside the Mac Air.


for anyone gave me negative response, if you are working for apple, I suggest you and your boss stop this stupid actions. because you are increasing your trouble, when you think you are reducing it.

if you are not working for apple, I suggest you should encourage every computer user next time. especially when they face the difficulties.


anyway, Apple finally fixed my Mac Air. If any one met similar problem and want more detail from me, please do not hesitate contacting me.

18 replies
Question marked as Top-ranking reply

Dec 1, 2014 2:59 PM in response to winterwy

ok, after 7 months and three conversations with apple store, finally apple agreed to fix my mac air without charging.

so if someone still said any liquid damage is not covered by warranty, it is not true.

at least in my case I did not do it and I have a strong evidences, e.g.liquid egress indicators

User uploaded file

above image is indicators locations inside the mac air. especially there is one on the top of video connector.

so all of these can strongly prove that no liquid has ever been spilled from outside.

someone also mentioned about condensation. luckily no one said it when I argued with apple.

personally I also think condensation is very ridiculous. if condensation can be acceptable, why apple still puts indicator inside the Mac Air.


for anyone gave me negative response, if you are working for apple, I suggest you and your boss stop this stupid actions. because you are increasing your trouble, when you think you are reducing it.

if you are not working for apple, I suggest you should encourage every computer user next time. especially when they face the difficulties.


anyway, Apple finally fixed my Mac Air. If any one met similar problem and want more detail from me, please do not hesitate contacting me.

May 25, 2014 8:42 AM in response to winterwy

Nobody here can really help you, although yes, there usually are small indicators which permanently change colour when damp.

Even without a spill, condensation can form inside a computer and cause problems such as those in your pictures.

But, if you're confident that there were no spills, & no cold computer in warm environment... you should speak to Apple's customer service.

May 28, 2014 2:23 PM in response to andyBall_uk

this:

User uploaded file



Did not exist at the point of delivery to the consumer.

Nor did the white corrosive agent present exist at the point of sale.



" exposure of copper alloys to moisture or salt spray will cause the formation of blue or green salts called verdigris. The presence of verdigris indicates active corrosion."



I see also 2 contact points with DEEP corrosion pitting not indicative of any defect from the factory.

May 28, 2014 2:38 PM in response to andyBall_uk

I can see the Original Poster's point. The location AND the extent of the corrosion appears to be not consistent with contamination after manufacturing.


The particular location is the video/logic board connector, on the solder side. That area is ordinarily protected by an adhesive tape strip. I'm thinking that for water or dondensation to have infiltrated or formed the area would be far more pronounced on the edges of the tape strip. Any damage to the actual soldered portion would have damaged a greater area than shown.


I know speculation is not allowed here, but the damage would be more consistent with a sweat drop on that portion of the logic board, then covered/trapped by the tape strip. Underneath the strip, the damage would have produced the contained corrosion seen here. Such damage would have occurred during manufacturing or during a logic board swap, if it ever had one.


I don't press this conclusion, but it should be considered. The size of the corrosion area is what is perplexing. It looks like very localized damage. aon an area not prone to condensation.


Here is a pic, with the strip in place.


User uploaded file

May 25, 2014 3:01 PM in response to Csound1

HI Csound1,


Thank you for your reply!


yes you are right that I did not spill liquid inside.

However, no one has ever spilled liquid inside. Actually after I bought this mac air, I seldom used it. average usage is less than once a week!

I thought I already explained clearly in my question. people from outside is impossible to put liquid on that connector without damaging other parts.

I believe that this is manufacturer faults.

May 25, 2014 3:04 PM in response to andyBall_uk

Hi AndyBall_uk,


Thank you very much for your reply!


just like you said condensation can also probably cause this problem.

I believe if like that customer should not take this responsibilities.

Yes, I will call apple care. but before that I brought my computer to the shop I bought, they would have a look at first. if negative response comes back from them, I will call apple care for this issue.


Thanks alot!

How can Apple tell that the liquid damage in my mac air was made by me?

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