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coopapp Author

Level 1

0 points

My Macbook Pro is running slowly

Hi all

My Macbook Pro has slowed down drastically. I have switched it off and on again, and freed up hard drive space but while it may run quickly for a few hours, eventually it slows down again (while maintaining hard drive space).

I have done an etrecheck as per a previous thread I read. Details are below:

Hardware Information:

MacBook Pro (13-inch, Mid 2010)

MacBook Pro - model: MacBookPro7,1

1 2.4 GHz Intel Core 2 Duo CPU: 2 cores

4 GB RAM

Video Information:

NVIDIA GeForce 320M - VRAM: 256 MB

System Software:

OS X 10.9.3 (13D65) - Uptime: 0 days 0:47:15

Disk Information:

Hitachi HTS545025B9SA02 disk0 : (250.06 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 249.2 GB (26.25 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-898

USB Information:

Apple Inc. Built-in iSight

Western Digital My Book 1110 999.5 GB

EFI (disk1s1) <not mounted>: 209.7 MB

MyBook (disk1s2) /Volumes/MyBook: 999.16 GB (98.61 GB free)

Apple Internal Memory Card Reader

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Apple Inc. Apple Internal Keyboard / Trackpad

Thunderbolt Information:

Configuration files:

/etc/sysctl.conf - Exists

/etc/hosts - Count: 3

Gatekeeper:

Mac App Store and identified developers

Kernel Extensions:

[kext loaded] com.AmbrosiaSW.AudioSupport (4.1.2 - SDK 10.7) Support

[kext loaded] org.virtualbox.kext.VBoxDrv (4.1.2) Support

[not loaded] org.virtualbox.kext.VBoxNetAdp (4.1.2) Support

[not loaded] org.virtualbox.kext.VBoxNetFlt (4.1.2) Support

[kext loaded] org.virtualbox.kext.VBoxUSB (4.1.2) Support

[kext loaded] rabb.it.driver.RabbitEars (2.1.4 - SDK 10.7) Support

Startup Items:

VirtualBox: Path: /Library/StartupItems/VirtualBox

Launch Daemons:

[loaded] com.adobe.SwitchBoard.plist Support

[loaded] com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist Support

[running] com.eset.esets_daemon.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

[running] com.trusteer.rooks.rooksd.plist Support

[failed] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist Support

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

[loaded] com.hp.messagecenter.launcher.plist Support

[failed] com.trusteer.rapport.rapportd.plist Support

User Launch Agents:

[loaded] com.adobe.ARM.[...].plist Support

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[loaded] com.google.keystone.agent.plist Support

[not loaded] org.virtualbox.vboxwebsrv.plist Support

User Login Items:

ESET Cyber Security

StatusMenu

Internet Plug-ins:

Flip4Mac WMV Plugin: Version: 2.3.6.5 Support

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

Default Browser: Version: 537 - SDK 10.9

AdobePDFViewerNPAPI: Version: 10.1.10 Support

AdobePDFViewer: Version: 10.1.10 Support

QuickTime Plugin: Version: 7.7.3

OfficeLiveBrowserPlugin: Version: 12.2.5 Support

Google Earth Web Plug-in: Version: 6.0 Support

SharePointBrowserPlugin: Version: 14.4.1 - SDK 10.6 Support

Silverlight: Version: 4.0.50917.0 Support

iPhotoPhotocast: Version: 7.0

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

3rd Party Preference Panes:

Flip4Mac WMV Support

Rapport Support

VLC Streamer Support

Time Machine:

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 232.09 GB Disk used: 207.64 GB

Destinations:

MyBook [Local] (Last used)

Total size: 930.54 GB

Total number of backups: 8

Oldest backup: 2011-07-26 06:06:39 +0000

Last backup: 2014-05-18 19:11:46 +0000

Size of backup disk: Excellent

Backup size 930.54 GB > (Disk size 232.09 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

Top Processes by CPU:

9% Google Chrome

5% WindowServer

2% hidd

1% mds_stores

0% esets_gui

Top Processes by Memory:

160 MB com.apple.IconServicesAgent

143 MB mds_stores

123 MB Mail

98 MB Google Chrome

83 MB Google Chrome Helper

Virtual Memory Information:

1.22 GB Free RAM

1.66 GB Active RAM

347 MB Inactive RAM

548 MB Wired RAM

690 MB Page-ins

0 B Page-outs

Thanks for your help.

Tom

MacBook Pro, iOS 5

Posted on May 25, 2014 6:07 AM

Top-ranking reply

Lexiepex

Level 6

14,102 points

Posted on May 25, 2014 7:44 AM

You have THREE softwares that you should not have !

MacKeeper from Zeobit, Trusteer Rapport, and Eset antivirus. I suspect that the issues were coming up after the install of these softwares.

Then you have maybe unknowingly installed hacked software. I don't know what, maybe you can tell me.

1. Uninstall MacKeeper, according to the instructions on the Zeobit site. And let it never come back.

There are probably leftovers. Important: open KeychainAccess and delte all entries with zeobit.

2. Uninstall Eset Cyber Security, on this site you can see how to uninstall manually:

http://kb.eset.com/esetkb/index?page=content&id=SOLN3244

make sure that it is gone from the SystemPreferences/Users&Groups/LoginItems.

3. Uninstall Trusteer Rapport, whatever your bank account manager says: it has to go and is NOT necessary for the internet banking, on the contrary, read this page:

http://www.trusteer.com/support/uninstalling-rapport-mac-os-x

make sure that it is gone from the SystemsPreferences.

4. Restart, empty the Trash bin.

5. If you do not use Virtualbox (anymore) uninstall it, otherwise set it to not start automatically at startup.

6. Do not use Chrome, if you do not want to use Safari, use Firefox or Opera.

7. Think about removing some data files that you do not need anymore and delete or move them to a backup disk. Prefereably have 30-50 GB free on your disk, but you are still 'safe' now.

8. I am not familiar with Ambrosias Software and about Rabbit. Also we have to check the hosts file afterwards to see what is 'wrong' with it.

Now make a new etrecheck list.

Lex

View in context

26 replies

Lexiepex

Level 6

14,102 points

May 25, 2014 1:26 PM in response to coopapp

Hi Tom,

"Wondering (after removing ESET) if there is any anti-virus software that can be used with Macs? Is it necessary".

No, it is not necessary. But if you want to feel safe there were two av that did not harm: Sophos and ClamXav, although Sophos can be troublesome lately with 10.9. If you want to use them, use only for a manual scan, not 'on access'; start them manually and quit after the scan.

Waiting for your hosts etc.

Lex

May 25, 2014 1:39 PM in response to coopapp

Wondering (after removing ESET) if there is any anti-virus software that can be used with Macs? Is it necessary?

There are tons of software apps available for use with Macs and sometimes Macs do get malware but seldom actual viruses. See The Safe Mac's -> Mac Malware Guide.

In the Mac world, the more you pay for AV software, the more it can trash your system. ClamXav is pretty good (donation-ware) but read Thomas's recommendations at The Safe Mac before you BUY anything - it's just not needed.

So, yes, there's a boatload of AV software out there for Macs but the more you pay, the worse it can be for your overall Mac stabilization.

Clinton

coopapp Author

Level 1

0 points

May 25, 2014 1:47 PM in response to clintonfrombirmingham

Hi Lex & Clinton

My Hosts data :

# Host Database

# localhost is used to configure the loopback interface

# when the system is booting. Do not change this entry.

127.0.0.1 localhost

255.255.255.255 broadcasthost

::1 localhost

fe80::1%lo0 localhost

127.0.0.1 cp47346.edgefcs.net

127.0.0.1 cp39465.edgefcs.net

127.0.0.1 hulufs.fplive.net

Computer is running much faster now in any case!

coopapp Author

Level 1

0 points

May 25, 2014 1:48 PM in response to clintonfrombirmingham

Ok, I'll check out The Safe Mac about av software. Cheers 🙂

Lexiepex

Level 6

14,102 points

May 25, 2014 2:00 PM in response to coopapp

Good, the edgefcs and hulufs were either hacked by the sender (torrent, probably) or by you with a keygenerator.

No harm done, when everything that has to do with it is removed from your system.

Download Textwrangler: http://www.barebones.com/products/textwrangler/

Then use it to open the hosts file, and remove the last three lines (after: fe80::1%lo0 localhost), then save the file, quit textwrangler, go out of the /etc/ folder, start DiskUtility and 'repair permissions' (although Textwrangler does not change the permissions --thank you Thomas Reed-- but you never know.).

We are ready I think, use your mac and have fun.

Lex

ps, i had to edit this post twice, thanks to the Thai drinks, i am going to stop now, will be back tomorrow.

coopapp Author

Level 1

0 points

May 25, 2014 2:50 PM in response to Lexiepex

Haha, all I know of thai drinks is chang beer - gives you a "changover"!

I've run the textwrangler software and repaired disk permissions. Everything seems to be running fine. If there are any issues I'll post a new thread.

Thanks🙂

Lexiepex

Level 6

14,102 points

May 26, 2014 12:37 AM in response to coopapp

great ! 🙂

I can confirm that Thai wine gives a 'changover' or 'wineover' too.

Lex

betepo

Level 1

0 points

Sep 18, 2014 8:25 AM in response to coopapp

Hi!

My Macbook has been running very slowly. Here are my EtreCheck results:

EtreCheck version: 1.9.15 (52)

Report generated September 18, 2014 at 8:20:08 AM PDT

Hardware Information: ?

MacBook Pro (15-inch, Early 2011) (Verified)

MacBook Pro - model: MacBookPro8,2

1 2 GHz Intel Core i7 CPU: 4 cores

4 GB RAM

Video Information: ?

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1440 x 900

AMD Radeon HD 6490M - VRAM: 256 MB

System Software: ?

OS X 10.9.4 (13E28) - Uptime: 10 days 13:2:11

Disk Information: ?

ST9500325ASG disk0 : (500.11 GB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (268.48 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-8A8

USB Information: ?

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Thunderbolt Information: ?

Apple Inc. thunderbolt_bus

Configuration files: ?

/etc/hosts - Count: 15

Gatekeeper: ?

Mac App Store and identified developers

Kernel Extensions: ?

[loaded] com.Apogee.driver.DuetFWOverideDriver (1.4.4) Support

Problem System Launch Daemons: ?

[failed] com.apple.installd.plist

[failed] com.apple.wdhelper.plist

Launch Daemons: ?

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.adobe.SwitchBoard.plist Support

[running] com.DuetDaemon.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

Launch Agents: ?

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

[loaded] com.adobe.AdobeCreativeCloud.plist Support

[loaded] com.adobe.CS5ServiceManager.plist Support

[running] com.ApogeePopup.plist Support

User Launch Agents: ?

[loaded] com.adobe.AAM.Updater-1.0.plist Support

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[loaded] com.google.keystone.agent.plist Support

[running] com.nero.HSMMonitor.plist Support

User Login Items: ?

MenuTab for Facebook

iTunesHelper

Google Notifier

MagicMenu

MailTab for Gmail

Dropbox

EpsonLowInkReminderAgent

Internet Plug-ins: ?

AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support

FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 15.0.0.152 - SDK 10.6 Support

Default Browser: Version: 537 - SDK 10.9

SharePointBrowserPlugin: Version: 14.1.4 - SDK 10.6 Support

Silverlight: Version: 5.1.20513.0 - SDK 10.6 Support

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

Audio Plug-ins: ?

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins: ?

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

3rd Party Preference Panes: ?

Flash Player Support

Time Machine: ?

Time Machine not configured!

Top Processes by CPU: ?

13% WindowServer

8% com.apple.WebKit.Networking

7% Safari

2% cookied

2% hidd

Top Processes by Memory: ?

164 MB mds_stores

139 MB softwareupdated

115 MB Safari

66 MB com.apple.WebKit.WebContent

61 MB Creative Cloud

Virtual Memory Information: ?

25 MB Free RAM

1.06 GB Active RAM

1.04 GB Inactive RAM

1.04 GB Wired RAM

9.05 GB Page-ins

2.50 GB Page-outs

betepo

Level 1

0 points

Sep 18, 2014 8:28 AM in response to Lexiepex

Hi Lex,

Would you be able to help me out? My Macbook has been running slowly. Here are my Etre results.

EtreCheck version: 1.9.15 (52)

Report generated September 18, 2014 at 8:20:08 AM PDT

Hardware Information: ?

MacBook Pro (15-inch, Early 2011) (Verified)

MacBook Pro - model: MacBookPro8,2

1 2 GHz Intel Core i7 CPU: 4 cores

4 GB RAM

Video Information: ?

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1440 x 900

AMD Radeon HD 6490M - VRAM: 256 MB

System Software: ?

OS X 10.9.4 (13E28) - Uptime: 10 days 13:2:11

Disk Information: ?

ST9500325ASG disk0 : (500.11 GB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (268.48 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-8A8

USB Information: ?

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Thunderbolt Information: ?

Apple Inc. thunderbolt_bus

Configuration files: ?

/etc/hosts - Count: 15

Gatekeeper: ?

Mac App Store and identified developers

Kernel Extensions: ?

[loaded] com.Apogee.driver.DuetFWOverideDriver (1.4.4) Support

Problem System Launch Daemons: ?

[failed] com.apple.installd.plist

[failed] com.apple.wdhelper.plist

Launch Daemons: ?

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.adobe.SwitchBoard.plist Support

[running] com.DuetDaemon.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

Launch Agents: ?

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

[loaded] com.adobe.AdobeCreativeCloud.plist Support

[loaded] com.adobe.CS5ServiceManager.plist Support

[running] com.ApogeePopup.plist Support

User Launch Agents: ?

[loaded] com.adobe.AAM.Updater-1.0.plist Support

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[loaded] com.google.keystone.agent.plist Support

[running] com.nero.HSMMonitor.plist Support

User Login Items: ?

MenuTab for Facebook

iTunesHelper

Google Notifier

MagicMenu

MailTab for Gmail

Dropbox

EpsonLowInkReminderAgent

Internet Plug-ins: ?

AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support

FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 15.0.0.152 - SDK 10.6 Support

Default Browser: Version: 537 - SDK 10.9

SharePointBrowserPlugin: Version: 14.1.4 - SDK 10.6 Support

Silverlight: Version: 5.1.20513.0 - SDK 10.6 Support

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

Audio Plug-ins: ?

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins: ?

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

3rd Party Preference Panes: ?

Flash Player Support

Time Machine: ?

Time Machine not configured!

Top Processes by CPU: ?

13% WindowServer

8% com.apple.WebKit.Networking

7% Safari

2% cookied

2% hidd

Top Processes by Memory: ?

164 MB mds_stores

139 MB softwareupdated

115 MB Safari

66 MB com.apple.WebKit.WebContent

61 MB Creative Cloud

Virtual Memory Information: ?

25 MB Free RAM

1.06 GB Active RAM

1.04 GB Inactive RAM

1.04 GB Wired RAM

9.05 GB Page-ins

2.50 GB Page-outs

Lexiepex

Level 6

14,102 points

Sep 19, 2014 12:42 AM in response to betepo

You have shortage of Ram as the MBP is now.

But that may be gone after cleaning and uninstalling what you really do not need.

1. First be sure that you have an adequate backup strategy (sometimes I forget to say the obviuos).

2. Then I have to discuss the hacked software: you used a keygenerator to generate a key for some softwares, and you may also have downloaded hacked software with a Torrent app; this is "illegal" in some countries, but the disadvantage of this is that there maybe all kinds of malware build in in those softwares, so that you do not know what is causing issues. Also Torrent apps broadcast a lot about your system and you, and you probably do not want that.

So first of all uninstall the key generator, and the torrent app when you still have it.

Do not edit the hosts file before you have uninstalled every trace of the hacked software: because that may bring you in serious trouble...

I am against this method of getting software.

Contemplate whether you want to uninstall those softwares, and use alternatives when you need these (for example Gimp instead of Photoshop).

3. What certainly will help you now is removing all entries in

SystemPreferences->Users&Groups->LoginItems

with the minus sign underneath.

And after that starting apps you want to run by hand and quit by hand after use.

RESTART the Mac after this.

4. Also uninstall software that you do not really need (imho):

Google Notifier, Magicmenu.

5. I am not familiar with Apogee Duet, but I am not really happy with software that installs entries deep in the OSX folders.

You can find alternatives probably.

See how it is after this,

Lex

Sukicaan

Level 1

0 points

Jun 17, 2015 9:27 AM in response to Lexiepex

Hello, I'm not sure how to start a new question so hope you will accept this message. My MacBook is running slowly and I keep getting held up by the coloured wheel going round and round ad infinitum it feels. Please could I send you my EtreCheck report? Thank you in hopefulness. Sukicaan

My Macbook Pro is running slowly