My devices have been hacked. What do I do?

This morning my iPhone was stolen from me, I immediately called it and it had been turned off. So, I went right home to activate the Find My iPhone app on the website so it would call my other contact number. Then going to my AT&T store I was told to go home and submit an insurance claim. Later this evening, I tried to access my iCloud account and I couldn't. Finally, I found an series of emails from Apple at 5:15pm and on verifying my Find My iPhone activation had been disabled and that my iCloud ID had been changed. I don't know who the heck this person is, but they've managed to deactivate the Find feature and hack my iCloud ID email address. How can this happen? How do I get Apple and Gmail to prosecute this person? I still don't know the full extent of what has been hacked into. Does anyone have any helpful insight? Thanks

<Email Edited By Host>

frankksantoyo wrote:

This morning my iPhone was stolen from me, I immediately called it and it had been turned off. So, I went right home to activate the Find My iPhone app on the website so it would call my other contact number

That 's not something that happens.

How do I get Apple and Gmail to prosecute this person?

You can't because they won't.

Your phone was stolen, not theirs.

I was in a local branch of the Social Security office here in Hollywood

around 10am. I had to get disability paperwork printouts for my union so I get my *** to work, met with a guy in a cubicle. My phone was on, but on vibrate. I must've laid it on the chair next to me. Last place I saw it early on in my interview. Passlock is ALWAYS on. I never disabled

any PIN. Walked out of the office, got in my truck; drove maybe 6 blocks and pulled over to call home. Boom! No iPhone, of course I did self pat down thing, checked everywhere in the truck. I then hightailed it back

to the SS office. The guards were real cool. I'd found a wallet just

earlier and gave it to them. They dashed to a phone to call my iPhone. I told them it was on silent, he just said it went right to voicemail.

Then he went to the cubicle and he came back with nothing. I went right

home, used my spouses iPhone's find your iphone app and logged in under

my Apple ID, thats when I first activated the lost mode and the call

back at this number if turned on right? Then I dashed to the AT&T

store, all they could do is put a suspension on my sim card. I had to

then call the insurance. All this was before noon. I got back home later in the evening and saw a string of emails, the first one came from Find My iPhone saying: There was a problem putting Frank Santoyo’s iPhone

into Lost Mode. Your iPhone was not put into Lost Mode because of an

unexpected error. Try enabling Lost Mode again. That was first one.

Then, five more emails in a row, next one starts off Hoe to reset your

Apple ID, next one-your Apple ID has been reset, next one-your find my

iphone has been disabled, followed by: your AppleID information has been updated, followed by: verify your Apple ID, then finally, Your Apple ID information has been updated. All these came through within the space

of an hour and a half. I was confident I'd done everything to remedy

this problem ok? This was a complete stranger who knew to turn it off

right away but I'm just clueless as to how access was gained and what

still I have yet to discover.

Frank Kirkland Santoyo

frankksantoyo wrote:

I was in a local branch of the Social Security office here in Hollywood

...

Yes.

You don't need to repeat your story to every poster and in multiple threads.

Contact AppleID support and ask for Account security...

-> http://www.apple.com/support/appleid/contact/

Hey bro, I didnt mean to. I'm new here. I'm reading all these replies telling me I mustve been derelict in locking and enabling my protective apps.

Frank Kirkland Santoyo

My iphone 4 has been hacked too. Someone put a few weird pictures of a person I dont know as though I had taken them, while I was at home watching my five year old. Was hoping that was the end of it. But then someone used my credit card info 8/8/14 and the next day I started getting spam ads texted to me. So sad 😟. I'm going to try to restart it and restore factory settings. I hope I dont need to change my phone number too!

Your iPhone hasn't been hacked. Most likely, your Apple ID has been hacked. (Was the credit card purchase done through the iTunes or App Stores? If so, check your purchase history.)

For information on handling a hacked Apple ID, see:

What to do if your Apple ID has been hacked?

(Fair disclosure: The Safe Mac is my site, and contains a Donate button, so I may receive compensation for providing links to The Safe Mac. Donations are not required.)

No, Staples, 99 cent store and a hamburger place

attylamb wrote:

No, Staples, 99 cent store and a hamburger place

Then that is almost certainly a separate and unrelated issue, only coincidentally timed.

So, ICloud has been hacked. The hacker used this info to change 2 devices to a different ICloud account. Now the devices state that they have been reported as lost and erased. Now the devices require this other persons ICloud info to get into. Apple has been shown proof that the devices belong to me, but they state that there is nothing they can do. How is it possible that Apple doesn't have a way to completely wipe a device?

Have you contact Apple's Account Security Team? Apple ID: Contacting Apple for help with Apple ID account security. What is the nature of your proof? The only proof they will accept is a receipt showing that you are the first owner (you did not buy it used).

If the "proof" you provided was something other than proof of purchase from an authorized distributor, then you did not provide "proof" at all.

Your iCloud account was compromised and the password for your account was changed. You need to do as Lawrence suggests and contact Apple and speak to someone in account security to prove ownership of the account they are locked with.

Thinking about this...You cannot change the iCloud account that an iPhone is associated with, unless you have possession of the phone. You CAN change the Apple ID for that account, and the password, but it is still the original account. So all that needs to be done is to recover the account via the account security team. To hack your account, however, whoever did it needed your Apple ID, your password, and the answers to your security questions. That should narrow down the suspects considerably.

And also access to the email account that you used to register the Apple ID (it's different from your Apple ID email), as a confirmation would have been sent to that address.

AApple was contacted by phone and thought the local store. Proof was shown by use of the purchase from the carrier that is used on it.

Proof was the use of documentation from the carrier that the phone was obtained from. Apple Store already agree that it was fraud that caused the device to be locked out. BUT, they state there is no means for them to erase the Apple ID that the hacker put on it.