starkey halo

I wanted reach out to this thread and see if anyone else is having this one particular issue - I thought this was resolved with the 8.1.1 update but now it is getting worse. When I am in a call and WiFi is connected (as usual), I lose Bluetooth connection. I see the BT icon flash several times then finally re-establish but the other side of the call can't hear me during this time.

Has anyone else experienced this?

Thanks,

Dave

I'm only commenting because this is an issue that started directly after the upgrade to the 6 plus. I never had any connection issues with the 5S after the original 110's were replaced by Starkey.

Dave:

Before 8.1.1, I would get one or both Halo's disconnecting during a call, but not since the upgrade to 8.1.1 (I have a 5C and a 5S).

You probably already did this, but don't forget to re-pair your Halo's after an iOS upgrade.

Yesterday, I had some weird problems after having very few. I was unable to make a phone call with HAs or my Helmet system. The phone would ring but no sound in HAs or helmet. Restarted phone and still nothing. Then while teachung something happened do not kn what but one aid got dropped out of streaming. I did discover that there were several bluetooth devices in area so Im wondering if the BT devices hijacked my HAs like my iPad does.

If that is the case, we all have possible interference issues because if I have BT on on my iPad, it often hijacks my hearing aids despite having told it to forget the devices. Apple and Starkey need to figure out how we can get dedicated connectivity otherwise some of is are going to continue to have problems that could be serious.

What would happen if you or I were out with out iPhone depending on the system for communication and we are unable to communicate in an emergency which ends in a catastrophe because we could not respond in a timely manner. I have no kn of why these things are happening but they are problematic. Think I'll copy this to Apple Feedback.

Parrish, if you don't need to use HANDOFF, turn it off and see if that helps.

Settings > General > Handoff

Jim

As Jim has stated, it sounds like you have HANDOFF enabled. Made-for-iPhone hearing devices do not support it. We need to remember, Bluetooth is not the only thing in play here. Apple uses Airplay also to stream to our devices. And I still believe that there is an issue between this Bluetooth/Airplay partnership and WiFi. When I turn WiFi off on my iPhone 6, I have no issues. Leaving it on, I lose connectivity.

Ill try turning off handoff. It sounds like a great feature. So far it is not working on my iPad too well. Messaging works, but documents do not. Thanks for the idea.

Thanks Duffer714. I just got Halos and like them. According to my audiologist, when Apple updated iPhone IOS last summer, Halo users on all iPhones except the new iPhone 6 had problems connecting. Turned out that Apple's update was the problem. Apple fixed this in their next update. Now Bluetooth is backed to its usual problems. Today, only one of my hearing aids would not pair. I tried rebooting the TruLink app and opening and closing the battery doors to no avail. Duffer's fix worked and now both are connected.

I've been experiencing some conflicts.

1. Even when hearing aids are turned off and iPad has been told to forget them, if I am listening to iPhone streming using my earpods and I walk within ten feet of my iPad it steals the iPhone. I have to turn off BT on iPad and sometimes that doesn't help.

2. I have a motorcycle helmet with SMH10R BT head set and intercom. Now that I have the HA's the phone function will not work on the helmet even when HAs are turned off. I cannot turn off BT and while I may be able to get it to work if I tell iPhone to forget the HAs, what is the point of that. Then I have to repair my hearing aides every time I take the helmet off. A real pain.

Clearly, there are lots of conflicts. Since Starkey has no user group, this is the only place to go to say there are problems.

Parrish, Did you disable "Handoff" on the iPad as previously suggested? Sounds as if you have not. "Settings", "General" then "Handoff" to turn off.

has anybody seen any improvement with the 8.1.2 os?

Improvement in what way? With which iPhone?

I know that there have been a range of experiences reported. I am using a 5S and haven't seen much of a problem at all from 8.0 forward.

I've been using ipod touch since my phone contract expires jan 15, when I can upgrade.( 2 weeks YAHOO). I keep reading how unstable the blue tooth is. Truelink even warns about upgrading to 8.1

I know that Starkey warns against upgrading. I you read this entire thread, you will find that there is no universal experience with TruLink, Halos and a variety of iPhones and iOS versions. My suggestion is to call Starkey and engage tech support in your decision. The more users they get calling, the more weight they can bring to bear on the issue.

In my opinion, the variety of experiences with Bluetooth is an issue shared by Apple and Starkey, and they both need to take action to fix it.

The most recent iOS updates fixes the Bluethooth issues with the iPhone 6 (a very nice upgrade from the 5S by the way). Starkey removed their caution about moving to the 6. I think you will be pleased when you update.