starkey halo

I have found that other bluetooth devices in the area tend to interfere with the hearing aids staying connected to your iphone. I have an iPad and use its own bluetooth to connect to a physical keyboard. Unfortunately, its aggressive bluetooth outreach tends to attempt to take over my hearing aids. Often this results in one hearing aid connected and the other disconnected. Disabling bluetooth on my ipad solves the issue, but that's not really a solution since it disconnects my keyboard.

When I try the "forget this device" for the hearing aids on the iPad with bluetooth on, it disconnects, but then keeps trying to pair; it won't let go.

I concur with OldGnome for the most part. I have my frustrations with the HA's but I hear better. Yesterday my Audi did what he called speech mapping which is a new process that he said was expensive to obtain but he thinks helps immeasurably. I have no probs with connectivity except that having an ipad with Bluetooth on causes a problem with streaming, and despite telling it regularly to forget the HA's it still tries to connect with them. I find trying to go from one device to the other simply frustrating.

When the last firmware came out, Starkey added Stream boost after my Audi and I had gotten the previous streaming program to work very well. Because Starkey made it impossible to disable stream boost, my audi reprogramed the sound on Stream Boost.

I also see no reason Starkey can't make firmware updates available to users so when we get the updte we do not have to sit around the Audi's office for 15 minutes waiting for it to happen. Instead we just go in and get him/her to tweak the things.

WOuld I give them up? Not on your life. I can actually hear for the most part now in many environments that with my old ones it was nearly impossible.

That's my take and I am sorry that anyone is having not so good experiences let alnone one that would make him/her give up.

Hi Roger,

I have the exact same prob and have spoken with Starkey about it and sent apple.com/feedback messages about it. I don't even try connecting to my ipad with my HAs because trying to switch back and froth between iPad and iPhone is a nightmare for me. I have no idea how iOS 8.4 has affected anyone. I did not experience any new phenomenon so I haven't tried anything to see if it is easier to switch back and forth.

Just now I tried making a call and my brand new iPad did the same thing as my old recently stolen one did, namely blocked one of my HAs from streaming with my iPhone on a call. Had to turn BT off on iPad. That's a nuisance since I use BT keyboard with it.

NOTICE! iOS 9 will allow you to DISCONNECT a BlueTooth device WITHOUT using "Forget This Device." Here's a link:

iOS 9 tips: Disconnect from a Bluetooth accessory without making your iPhone forget it

Worse for me, I've had my starkey hearing aids for a year. They stopped connecting, two week ago, followed all the directions from Starkey, including updating iOS, forgetting and trying to re-pair, and now neither will pair at all, see the same as discussed above, searching but never finding and blue tooth under hearing aids disappeared, of course Starkeysays theres nothing wrong the aids. haven't wiped my phone back to its original settings yet. has anyone solved this problem?

Valerie, mine have been connecting perfectly for 6 months or more, but when I had your problem I "took a drive" to a rural area with NO Wi-Fi or other signals in that band. Then I did the "Forget" thing and Paired. My Starkeys have connected fine ever since.

I should note that I can "see" 14 neighbor's Wi-Fi signals on the Mac in my basement. I think that the Starkeys were getting confused with all the competing signals. Until I "took a drive", I had a terrible time pairing and connecting.

You live in a lovely area. I'm particularly fold of the area around Sequim. 😀

It's ntot just wifi but also ipads and maybe other bluetooth devices. The only prob I have is with my iPad. Since I've had two recently, it is the iPad. If BT is on on my iPad either one or the other aid seems not to pair correctly. Mostly it won't stream. When I turn BT off on the iPad the streaming returns. Latest iOS upgrade did not help matters.

Hi Parrish!

Yes. I agree. Thats why I posted my experience about escaping all other signals by driving out into the woods. Wi-Fi and BlueTooth and some cordless phones and other appliances share the same band of frequencies. The signals all vie for the attention of the Starkeys, much like being in a crowded airline terminal with squalling kids, overhead loudspeakers and panhandlers. To the Starkeys, it is like DONKEY in the movie SHRECK: "PICK ME! PICK ME!" But after I got away from all the competing devices, I did a Forget and a pairing, and all has been fine since. Even back with all the competing signals. And that has been many months now.

BTW: I read an article recently that said that iOS9 would give the ability to DISCONNECT specific BlueTooth devices WITHOUT using "Forget." That should give people the ability to keep their iPads from trying to take over the HA's from the iPhone. That should help a lot of us. My car radio and Starkeys sometimes get into an argument over the iPhone.

I note that you are an "early riser" too. 😀

Hi all. I haven't commented in awhile but here I am. About a month ago my battery door broke and my Aud gave me loaners and sent mine to Starkey. The loaner Halo's worked much better than my originals. Starkey replaced my old ones with a new pair. What I was interested in was to see if anything had changed: Not really. During this time I did an interview by a U of Toronto researcher doing a study for Starkey, gave her an ear full, no pun intended.

Hopefully something good will come from it. I'm still dealing with loosing the connection when I go out of range and come back. The only way, all 3 pairs acted the same, is to leave the HA on and shut down the iPhone then start up the iPhone and all is well. I've re-paired, changed batteries, reset the iPhone but the connection does to come back when I come back into range, very annoying.

As I've posted before this is typical: I'm walking my dog and the road traffic noise gets very loud so I Mute via TruLink. Get home, do some chores out of range and realize I'm on Mute. Get back to the iPhone and it will not see my HA's, ug. Shut down time. What a drag.

Will post if this changes.

frank

I followed the advice from your links, went away out in country away from Bluetooth and wifi, My iphone still thinks they are already paired, but won't let me access them to adjust settings, Starkey no help at all. So I gave up and paired them to my ipad which works just fine so far. Not very convenient, except at work, where I keep my ipad on my desk. My car Bluetooth and iphone also argued over the hearing aids, before I paired them to my ipad. I have business security on my iphone, so have to go through additional security resets, every time I had a pairing problem on my iphone, so I am not willing to keep doing this. This is my first time using hearing aids, and I certainly wouldn't want to go through all this hassle again. This is my second set of Starkey aids, after replacing the first which only occasionally connected. The second set worked much better at connecting for about a year, and then back to the same old problems. Since this is my first time wearing aids, I can't really judge that their performance is worth the hassle. I agree with dogsitter that competing Bluetooth signals seems to be the source of the problem. I would truly like to get an alternative where I don't have to constantly check that they are connected.

Valerie, when you said: "I followed the advice from your links, went away out in country away from Bluetooth and wifi, My iphone still thinks they are already paired, but won't let me access them to adjust settings," did you go to BLUETOOTH SETTINGS and choose "FORGET THIS DEVICE?" That is step one. That should clear out the ghosts of previous failed attempts.

Jim

yes, I took your advice went out to the park outside of town, took a car without Bluetooth even, left my ipad behind. I can't even get to the "forget these devices", From Accessibility Hearing Aids devices on my iphone, it just continues to search, can't see whether they are paired or not, and can't choose the forget these devices. Then I repeated the same procedure with my ipad, which I hadn't paired with before, and they paired, though it takes longer than Starkey quotes. I've already tried completely wiping the phone, and reloading from the cloud. Its a business phone, so can't wipe it clean and start from scratch, and also has extra security that has to be reloaded each time.

I should have noticed that you said it was a business phone with added security. The fact that you can't even get to the accessibility settings tells me that SECURITY is the problem. COMMUNICATIONS is the FIRST level of security, so you are probably being blocked by that. You might try your I.T. professionals, and show them your problem. They may make an exception and allow the BlueTooth configuration.

Note though that if they have a large FLEET of phones that they manage, you may have this problem every time they do a fleet configuration or upgrade.

Jim

Thanks, for the help, thinking an new personal iphone is cheaper than new hearing aids, I retire in a few months, and will get a new phone, hoping the problem will be solved. I was glad to find this community who have similar issues.

That'll probably be your best solution. Mine have worked perfectly since iOS 8.3 came out. Note that I don't use Starkey's app. I just use the "triple click" to get to the generic iOS controls. I guess I'm a "plain vanilla" kind of guy that likes to keep things as simple as possible.

The very best to you, Valerie!

Jim