starkey halo

Hi All,

Sounds like the problems with these HAs continue for many or us. My history of issues with the Halos has left me disenchanted. In light of these issues, I found this article interesting: http://9to5mac.com/2016/01/30/apple-fcc-mfi-hearing-aid/

-Rachel

Hello,

The current firmware for the US version of Starky Halo is 3.1.0.12. I mentioned US version because other country or region might be different. Visit the Starky website from your country or region, select contact us then give them a call. A tech support person should be able to tell you the current version of the firmware for that country or region.

The steps provided above is the correct way to find out what version of the firmware is installed on your Halos. You can update the Trulink app on your IOS device BUT you will not be able to update the firmware on your Halos. Only your audiologist will be able to do that.

I suspect either your audiologist is running an older software version of the Starky programmer on his/her computer or there is no update available in your region. When the audi connects to your Halos, the software will alert him/her if an update is available.

I’ve read all the stuff you’ve already done but try this. Turn off the Hand off feature. Then turn off Bluetooth on one device before turning Bluetooth on the other device.

If that still doesn’t work, and you have the current firmware on your Halos and IOS 9.2.1, You have either a rogue program or your IOS is faulty. Back up your phone and ipad. Do a factory restore on both. Set up both as new devices and do not install any apps. Set up each device with wifi, turn off hand off and pair your Halos. Turn off Bluetooth on that device then setup the other device. The same way. Now test them. Turn Bluetooth off on one device before turning Bluetooth on the other device. Is it working?

HTH and good luck.

Hello,

I have recently purchased halohearingaids, my 5S, OS 9.2.1, rings through them just fine, but I can't heartext or email alerts, the play ringtones button is on and the audio routing in set on auto, any suggestions?

You are correct. You won't hear text or e-mail alerts. Hopefully, APPLE WILL NOTE THIS AND ALLOW THE ALERTS to be sent to the hearing aids. I capitalized that in hopes that someone there is paying attention.

Jim Flannery

Littleton, Colorado

Thank you for the reply, I like the hearing aids, hope they get this fixed.

Hello guys !

So i saw my audioprothesist today, and i explained her how to make them uptodate ! And finally I am in FW 3.1.0.12 🙂🙂 (so it's the same Firmware between US and France, i was still on 3.0.0.64....)

With this new firmware update, I discovered a new design of my TruLink app and news features like Confort Boost and StreamBoost !

So it's resolved 😉

Thanks you all !

GREAT! I am so glad that you were able to educate your Audi! Now lets hope the connection problem is solved for you as well.

Jim in Colorado.

Hi everyone - I need some help - I have the updated TruLink app - lost all of my self set geo-tagged settings, my aids no longer automatically switch to car mode but most frustrating is I can't find the low-mic setting. I can mute the mic, but I used to have an option when I was streaming a call the mic's went to "low mic" which allowed me to hear myself, but not as much of the ambient noise. I have custom molds with behind the ear Halos. My loss is profound, my speech recognition below 40%. The phone is such a challenge, now without the low mic setting it's almost impossible.

I notice that there are settings when you open memory - for each program. and that you can assign locatons,

I see the automatic memories >phone/audi/car but have no idea how to use them.

It appears these might let me alter the audi-programmed settings as well as any I create myself.

Any suggestions to navigating the updated app would be appreciated.

I know that my firmware is not updated. I went to Starkey in Minnesota to get my aids, I live in Kansas City, I emailed customer support but have not gotten a response as to how I can get the firmware updated short of sending my aids to them, which is difficult, without my aids I am almost completely deaf.

Hi! I'm SO happy to find this group. I'm trying Starkey Halos and can't figure out how to write a post!! Can you help????

Hello,

I see your post just fine. I'M not sure what you mean by asking how to post.

This is a catch all thread about Starky Halos so just post if you need help.

This sounds like when I mistakenly had the silent switch on the side of the phone on. The phone would ring in my Halo's, and streaming and the camera shutter would also play on the Halo's. However text and other notifications would not play at all until I flipped the silent switch.

Please let Text and other notifications play in the Halo's. I mean, c'mon, the phone rings, and EVEN the camera shutter sound plays in the Halo's! I do most of my communication by texts, and have to keep checking the phone when I'm in noisy environments.

Hello,

As the technology evolves, I'm sure Apple will add those features. After all, it wasn't long ago that ring tones weren't being forwarded to the Halos.

But, if you want to use this feature today, there is a way but be aware there is a small learning curve. You will need to enable Voice Over. With VO enabled, all alerts and notifications such as text messages and caller ID will be routed to your Halos. Another big plus with VO is you can work on your IOS device while it's in your pocket or under the table and noe one will ever know what you're doing. To turn on VO, ask Siri to turn on Voice Over.

HTH and good luck.

I had bluetooth connection problems with my Starkey halo hearing aids and iPhone 6s running iOS 10.1. Everything worked fine for about a month then all of a sudden audio was lost while making phone calls and listening to music. After trying everything listed on this page I decided to pair the hearing aids with my wife's iPhone 5. Everything worked fine on her phone meaning that something was wrong with mine. So before calling Apple I decided to "reset all settings." This deleted all my passwords and some other things but did not delete any apps or data. After doing this and re-pairing my hearing aids everything worked and have kept working for a day now. I don't know what caused this problem but apparently it was some setting in the iPhone.

This is an update. After resetting the iPhone 6s everything worked fine until I received a call in my bluetooth enabled Ford C-Max. I heard a lot of static. The car bluetooth started to work then cutout as my iPhone did. After that the iPhone bluetooth connection became erratic again. So I reset all the setting and it all worked again. That is until I received another call on another day. Had to repeat reset. But I still had problems connecting with the iPhone although the Trulink app worked. I couldn't use the three tap option to get to the hearing aids. So I erased the phone and reloading everything from iCloud. This has happened twice now. What a pain. i now have unpaired the iPhone from the two cars I have and reloaded everything from iCloud. I'll let you know how that goes. I also emailed Starkey and asked them for a permanent solution.