starkey halo

I don't see a reference to a document. What document are you referring to?

Under Bluetooth the Halos never show up the ball spins eternally, well not quite, so far in this life it has never stopped. . In Accessibility Hearing Aides, they do. Also, to get the tripple click thing to work with home button, I have to Go under accessibility and go all the way to the bottom of the screen and click on Accessibility Shortcut and select the hearing aides.

Bafflements:

1. Why all the clicks? To get the HA's to work, it takes so many its a wonder any of us can get them to work. I have a Sena SMH10 sound set for my Motorcycle helmet. It never fails to connect automatically when I turn it on. It's like magic. The only thing I ever had to do was pair it originally. Never lost the pairing, never have to do anything else. If it were this much hassle, I would have returned it.

2. Why if my iphone recognizes my hearing aides and they work, does the Trulink App not work?

3. This is a trulink and Apple issue. Why is the method for disconnecting from the device so convoluted? Turning off bluetooth does not work because with my iPad I have a bluetooth keyboard I need to be able to use whether or not I want my HA's connected. So again numerous clicks through the labyrinth.

Maybe iOS8 will solve all this, but I doubt it.

One success story. I thought I was losing connection with my left HA but instead the dome I was using allowed the Aid to move so that it was apparently not properly place in the canal. I changed domes (had two kinds). Now I hear very well. Don't even need to use streaming with the iPad. Although, I may find thins I will.

Okay, now I see what you mean about the spinner when you are in Settings/Bluetooth. Back out of that. I get the same thing, but thats not where I control it. I just use the TRIPLE CLICK to get to the iOS control screen. Even though you get the spinner in BlueTooth, ignore that and just use triple click. Should work fine there regardless of the spinner in bluetooth.

I don't use TruLink at all. It is a pain.

I know what you mean about not wanting to turn off bluetooth on the iPad because you use a keyboard. Same here. But you can then turn bluetooth back on on the iPad AFTER your HA's connect to the iPhone, and the HA's should stay connected to the iPhone, and the keyboard to the iPad. This isn't terribly elegant, but for the time being it works. Yes, it is a hassle, but this is the bleeding edge of the technology. To get around that, you'll have to pull a Rip Van Winkel until all the technology catches up.

You and I are just "ahead of the curve." ;D

Parrish - I can understand your frustration. I was frustrated, too, until I talked with a Starkey rep.

I made the mistake of thinking that, because the aids connected to my iPhone via Bluetooth, that they would work just like any other Bluetooth device. THIS WAS NOT A CORRECT ASSUMPTION.

You can't use Settings->Bluetooth to manage your aids. You MUST USE Settings->General->Accessibility->Hearing Aids. This is the only path that will successfully and completely pair your hearing aids with your phone. I also learned that, once I reconnect my aids to my phone, I have to wait until the Settings->General->Accessibility->Hearing Aids->(my hearing aids)->Presets displays the "common names" (i.e., Normal, Car, etc.) for the presets instead of Preset 0, Preset 1, etc. before I launch the TruLink app. I have found that if I launch the TruLink app before the phone has completely renegotiated its connection with the aids, I might have to reboot the phone to get the reconnection to work. Not every time and more likely because I am in too much of a hurry to just let it finish renegotiating, but having been a Windows user from 1989 until earlier this year, I find rebooting to be....therapeutic. YMMV

Again, please recognize that Hearing Aids are specialized Bluetooth devices that behave according to their own rules of engagement. I am not enough of a technical expert to know exactly why this is, but I am (for now) content to live with a somewhat laborious step-by-step connection and reconnection process I have to go through to successfully use my hearing aids with my phones. This is not an ideal situation by any means, but because of the vast improvement in my hearing with my Halos, I am more than willing to overlook a little bit of a labyrinth to get to where I want to go.

Regarding your iPad, your Bluetooth keyboard and your hearing aids - I don't know that there is a solution that will please you at this time. I understand that you want to be able to use both devices with your iPad and that disconnecting Bluetooth to solve one will cause problems with the other. My suggestion is to follow a strict process of connecting your devices each morning (I'm assuming you put your hearing aids in each morning) and tweak it until it works for you. My recommended process to start with --

1. Begin with all devices powered off.
2. Power up and insert your hearing aids.
3. Power up your iPad. Wait until the presets are recognized as noted above in Settings->General->Accessibility->Hearing Aids->(my hearing aids)->Presets.
4. Launch the TruLink app - this will either perform the final steps of reconnecting or merely validate that it is complete. My results are so far inconclusive on this point. I believe that if I let enough time pass after step 3 (substituting "my iPhone" for "your iPad" above), I won't have to launch TruLink until I need to use it to change the behavior of my aids just prior to my first phone call of the day. However, I am still trying to remember to do things in the right order each morning....
5. Power up your keyboard and let it connect to the iPad

At this point, you should be ready to roll for the day. Let us know how you get on.

NEWS ABOUT iOS 8 !!!

Carumba! I'm running iOS 8 now on both my iPhone 5 and iPad Mini. HERE'S WHATS NEW!

1. In Settings / Accessibility there is now a HEARING AID MODE that says something like IMPROVES AUDIO WHILE STREAMING. And my audio DOES seem improved after 3 phone calls and listening to some music.

2. BIG NEWS! I was using my Starkey i90's with the iPhone, and started the movie AVATAR on my iPad Mini, and there was a POPUP saying,

"Attempting to take connection from another device" A second later, I heard Avatar in my hearing aids, but was still able to control the MICS from my iPHONE!

I'd like to know how that happened. My hearing aids seem to connect almost flawlessly to the iPhone, but not to the iPad. All I get is the spinning ball. I even had to turn Bluettoth off on my iphone because I did not want it to forget my hearing aids. Still nothing on iPad. Went through whole shut down and restart. There should be a tutorial for all these changes.

Things missing:

1. No disconnet option exists any longer. There is only forget this device.

2. There should be a tutorial for all these changes.

3. God only knows what more.

Had I not read on the internet that one should not approve activating icloud drive if one uses icloud until Yosemite was released a lot of my important documents would have been lost.

I now have 24 hours experience with iOS 8, my Starkey i90's and an iPhone (5) and iPad Mini.

Everything worked perfectly the FIRST time I tried iOS8. I could STREAM from the iPad, and CONTROL (TRIPLE CLICK SCREEN) from EITHER device. Then LAST NIGHT I started having trouble with the iPad. This morning, I couldn't connect from the iPad at all, and went through the "Forget This Device" routine. It wouldn't pair.

SO ON A HUNCH I replaced the batteries in the Starkeys, and everything came alive again. -Not just a matter of opening and closing the battery doors, but actually trying FRESH batteries. YES! All is working fine again.

NOTE: you can open the triple click window on iPhone and iPad, and actually control your aids with either device. Yes, adjusting the sliders on the iPhone will raise or lower the volume, and a second later, you'll see the sliders on the iPad move as well. No kidding! BUT you can only STREAM from one device at a time. Therefore, STREAMING and CONTROL are completely separate.

It is worth noting that for some reason, I had to RE-PAIR my aids to the devices.

So.... I can open TABLO TV on my iPad, and watch either LIVE or RECORDED TV, and while doing so, CHANGE THE MICROPHONE VOLUME on the aids from the iPhone OR iPad.

Parrish - have you tried re-pairing your hearing aids to the iPad and iPhone?

Let us know where you're at.

I tried everything. When I finished loading iOS8, I re-paired my aids to iPhone.Then I did to the iPad which worked first time. After that no. Since that I have paired and re-paired with iPhone after doing the forget the device thing and trying to pair with the iPad. I got message that Dogsitter got "Attempting to take connection from another device" but thought it was doing something weird. Of course, there are no instructions avaiable on these issues so what does one do? There is some info in the OS8 manual for iPad. Can't spend time with it now. Have work to do.

Hi, seems to be a lot of experienced users on here. I just got Halo i110s last Friday. I am currently using an iPhone 6 with iOS 7.1,2. i am experiencing some of the same connectivity issues you all are discussing. Leave the room don't grab the phone, I lose my connection, have to open battery doors, sometimes reboot, repair etc. I am willing to put up with the hassle because I am now at age 57 hearing sounds I have never heard even with aids. I was wearing Starkey Wiis which to date were the best aids i had had, used Surf Link, but it was a nuisance to have to carry and charge yet another device. This morning I found out that my oven actually beeps when you set it...who knew??? When I stream phone calls now I can actually make out most of what is being said, unaided I have 32% recognition in one ear a little more in the other. Needless to say I am happy camper, hope the connectivity issue gets resolved with either hardware or software issues not sure where to place the blame. Sorry for novel...now for my question...does anyone think there would be a reason I should not upgrade to the iphone6. I just got one, scared to activate and lose control over my aids.

I'd do it. My guess is that there may be a better bluetooth chip in the new phone. I'm going to upgrade when I can find an iPhone 6 PLUS with 128G of memory for my business needs.

I just have an OCCASIONAL glitch with my iPhone 5 and iPad mini and the Starkeys. Not enough of a problem to be annoying. Most of the time it works just fine. Just took a phone call ON MY iPAD! When the iPhone rang, iOS8 flashed an "Accept? Decline?" on BOTH THE iPHONE AND iPAD so I answered from the iPad and it worked like a charm. Now waiting for the phones to be available AND for OSX Yosemite to be released!

Jim

So you must have installed ios8 on both devices? I installed on my iPad, but not on the iphone5 yet. Something during the install, I think when I activated iCloud drive said my devices wouldn't sync until upgraded my phone software. which of course I won't waste the time on, if I'm going to take the chance of upgrading IOS I might as well activate the 6. If you were able to take the call on the iPad, they obviously your aids are working with ios8, so stands to reason, I should be fine activating. Thx for the input!

Aye, I installed iOS8 on both devices.

I'm sorry that you activated iCloud Drive though. For others reading this thread, DO NOT activate iCloud Drive IF YOU HAVE A MAC. If you have a Mac, WAIT TILL YOU INSTALL OS X 10.10 YOSEMITE. Otherwise, your data will likely have a COLLISION in the cloud. If you are a Windows user, you don't need to worry about that.

And everything is still running great here. I can stream from either device (one at a time) and I can control (using triple-click screen) from BOTH devices at the same time. Bluetooth seems to be a bit more robust using iOS 8 as well.

Oh! And I was working in my photo library on the iPad this morning when a phone call came in. I reached for the iPhone, but noticed that BOTH devices popped up a screen announcing the caller, with buttons for "Accept?" and "Decline?". I decided to answer from the iPad, and conducted the call successfully. And the call went through my Starkeys.

I've upgraded to iOS 8 and the iPhone 6. It's a mess. I have all the problems described in this thread, so add me to the list of problem users. Prior to this, I was ok using an iPhone 5, both with iOS 7 and 8.

Starkey has issued a statement saying they're not happy with their iOS 8 performance. I agree!

Can someone tell me how to pair my iPhone5 and iPad Air at the same time. If one is working the other won't pair. I would love to have both paired. Thanks.