Does any body use a pair of starkey halo ric 110
The bluetooth does not connect always easily.
Is there a trick?
iPhone 5c, iOS 7.1.1
Yes. Pair one, with bluetooth turned OFF on the other.
Then reverse the process, turn bluetooth OFF on the first one, ON on the second, and pair.
Can you provide a link to that statement? I'm not having troubles, but would like to see what Starkey has to say. My audi is attending a conference with Starkey today, and I have an appt. with him at 14:30 Monday.
I tried that and only one will pair at the same time. It sounds to me like people are able to have both paired. I can pair each of them but not both at the same time.
Maybe we have a language problem. Once PAIRED, you are PAIRED. Now forget pairing, you've done that. I think you mean you can CONNECT only one at a time. That's different.
There are TWO types of connection: CONTROL and STREAMING. CONTROL will work from EITHER device. You CONTROL by using Triple-Click. You can do that from BOTH DEVICES AT THE SAME TIME.
The other connection is STREAMING. That uses a different channel, and you can STREAM from only one device at a time. I just posted this on the HearingAidForums.com blog, in response to another query:
________
Aye. To pair two devices, turn Bluetooth OFF on one device, pair the other. You MIGHT have to use "Forget This Device" and start over to re-pair.
Then reverse the process. Turn off Bluetooth on the first device, then ON for the second. Again, you may have to use Forget This Device.
NOTE: I do NOT use Tru-Link. That app gave me troubles, so I am using ONLY THE TRIPLE CLICK method of control.
Once paired, you should have Bluetooth ON just one device when booting your aids in the morning. After that, you can turn Bluetooth ON for the other.
MY EXPERIENCE OVER TWO DAYS WITH iOS8:
1. You can STREAM from ONE DEVICE AT A TIME, ***BUT***
2. If you TRIPLE-CLICK BOTH DEVICES, you'll find that you can adjust preset memories and VOLUME FROM EITHER device. YES!!! I can move a slider on one device, and a second later, the aids RESPOND, then I see the sliders ON THE OTHER DEVICE WILL RESPOND. And I can use EITHER device.
3. I can be using the iPhone, then open up Tablo-TV on the iPad, and stream LIVE or RECORDED TV to my hearing aids FROM THE IPAD while still controlling the volume with the Triple-Click on the iPhone! It works perfectly.
4. Bluetooth audio so far APPEARS to be a little more robust than it was on iOS7.
Dog sitter thank you, thank you, thank you. It worked! I am so excited. Next week my daughter gets married on the beach I can use the microphone on my iPhone and use volume control on the other. When I got my Halo that was one of my questions to my audiologist. 🙂
I'm THRILLED for you! Congratulations on both counts!
Now remember, your iPad has a microphone too! ALSO remember to SIT UP FRONT in BlueTooth RANGE!!!
Dogsitter. Thanks for the reminder to stay in range though I usually do sit as close as possible. Thanks for all your help.
i asked about the iPhone 6 on the Starkey Hearing Facebook page. Their first response was we have heard there are some issues with the 6 and trulink, working to resolve it. 5 hours later, it says...Yes! The made for iPhone hearing aid and TruLink app are compatibke ble with iOS 8 and iPhone 6.
From an email I received earlier today (from the local Starkey rep):
"
As previously communicated, we have confirmed compatibility with iOS 8 and Halo™ hearing aids.
With today’s release of iPhone® 6 and iPhone 6 Plus, we have embarked on rigorous testing for hardware related issues. Preliminary indicators are iPhone 6 and iPhone 6 Plus should not be used. Connection between iPhone 6 and 6 Plus and hearing aids is not robust and users will experience frequent and inconsistent connectivity issues.
iPhone 5s, iPhone 5c and iPhone 5 remain compatible and are the recommended phone for Halo users. We strongly recommend patients do not update to iPhone 6 and iPhone 6 Plus until the issue is resolved.
We will provide further updates to you in the coming days.
OldGnome, can't read it here but could in the email that I got that there was an update to this discussion. Great post, what we all don't need is anything causing more issues.
A big thanks for posting their reply. I wonder what ReSound has to say about all this.
frank
How do we get on that email list?
Sorry, folks. I was using my iPhone when I got the e-mail and posted. I didn't realize it wasn't going to come through clearly. Here's the text:
"As previously communicated, we have confirmed compatibility with iOS 8 and Halo™ hearing aids.
With today’s release of iPhone® 6 and iPhone 6 Plus, we have embarked on rigorous testing for hardware related issues. Preliminary indicators are iPhone 6 and iPhone 6 Plus should not be used. Connection between iPhone 6 and 6 Plus and hearing aids is not robust and users will experience frequent and inconsistent connectivity issues.
iPhone 5s, iPhone 5c and iPhone 5 remain compatible and are the recommended phone for Halo users. We strongly recommend patients do not update to iPhone 6 and iPhone 6 Plus until the issue is resolved.
We will provide further updates to you in the coming days."
For the record, I am having very good results with my iPhone 5S (32Gb) running iOS 8. As soon as my employer's IT department finishes vetting iOS 8, I will be able to test that on my iPhone 5C (32 Gb).
I'd like to get on that e-mail list too. I was able to read OldGnome's message by scrolling that window, one line at a time.
UPDATE:
I've been doing more experimenting, and discovered that THERE IS AN ISSUE with maintaining a CONSISTENT connection. THE ISSUE IS WITH AIRPLAY. You see, AIRPLAY is how you get the Bluetooth signal from a device to the hearing aids.
DO THIS: when streaming audio from say, the iPad, if you SWIPE UP from the bottom of the screen, you'll get the Control Centre screen where you can make choices like "Airplane Mode" , Wi-Fi, Bluetooth, Start and stop your music, Camera or Timer. At the very BOTTOM CENTRE of Control Centre, you'll see "AirDrop" and hopefully "AirPlay". WHEN YOU ARE STREAMING TO YOUR HEARING AIDS, it will list them like "Jim Hearing Aids." THIS IS WHERE THE CONNECTION GETS FLAKY. I hope that Apple engineers are reading this list so that they can begin working on this issue. When it works, it works VERY WELL, but it is INCONSISTENT.
More on AirPlay: for it to work, all devices must be ON THE SAME Wi-Fi NETWORK. So AirPlay depends on Wi-Fi, and appears to be an amalgamation of Wi-Fi AND BlueTooth. This is just a guess on my part, but I'd say that the flakiness is when one or both signals (Wi-Fi a/o BlueTooth) is interrupted by congestion or packet collision.
APPLE? Are you listening?
dogsitter - it's not a mailing list except for the fact that the local Starkey rep was kind enough to give my Audiologist her card so that I could ask questions. Ask your Audiologist to get the contact information for the local rep.
UPDATE!!!
I can now EXPLAIN WHAT IS HAPPENING, and why it doesn't always work as well as other times.
For a while, I was perplexed at the interaction between BlueTooth, Wi-Fi and AirPlay. Here's what is happening:
1. Our hearing aids only talk BlueTooth. They can connect to ONE device (iPhone or iPad) at a time.
2. When we STREAM audio from A SECOND DEVICE, that device does NOT send the audio directly to our hearing aids. Rather, it uses AIRPLAY (over Wi-Fi) to ROUTE THAT AUDIO TO THE FIRST DEVICE, where the audio is RE-SENT to the hearing aids via BlueTooth. That Wi-Fi link MUST be on the same network.
So, to quote an old saying, "a chain is only as strong as its weakest LINK." If any one link fails, the chain breaks.
Suggestion to Apple: have a programmer write a socket for the use of AirPlay, which would attempt to open an AD-HOC channel (device to device) FIRST, with fall-back to the Wi-Fi network.
Unfortunately for Cmjabo, this may throw a monkey-wrench in his wedding plans, if there isn't a reliable Wi-Fi network to use at the wedding venue.
Jim
de K0UNX
starkey halo
