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Resound Linx

I would like to start a new discussion centered around the Resound Linx and Apple iOS devices. Let me give you a little background about myself and the Resound Linx. I have been using hearing aids for almost 8 years. In April I purchased the Resound Linx 9. For the most part I have been very pleased with the product, but there have been issues where I have been frutstrated at times such as the loss of the Bluetooth connection and the quality of streaming. I am also very fortunate as my audiologist has given me the Airlink and software to make adjustments to the Linx. From this standpoint I would be very interested in other Linx users and their experiences.


Thanks.

Posted on May 29, 2014 8:29 AM

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Posted on Dec 31, 2016 7:21 PM

I am having the same problem.

The ReSound app after working for 3 months will not connect, I can adjust most of the settings on my I phone 6S in general settings.

Pushing the home button 3 times takes me directly to the hearing aid settings in general settings,

I'll call ReSound 1-888-735-4327 next week.

Other than the bluetooth features, my Starkey Destiny hearing aids from the VA worked very well.


Happy New Year

Ken

106 replies

Jun 21, 2015 3:33 PM in response to gnresound

I picked up my first hearing aides (lynx) in my life. I have have hearing problems since birth and finally got some. I am now 67. I got them because I could use them with the iPhone. When I got them on April 8 I had no problem at all. They were flawless at the gym streaming my music. I also wear a heart rate monitor and use the DigiFit app to log my workouts. It never dropped out once no matter what I did. In my pocket no problem. I usually exercised with the phone sitting on the elliptical so I could watch my heart rate. They never dropped out. I could ever walk about 20 feet from the phone with no problem.

On May 13 I went back to the Audiologist for a check up. Since then the streaming drops out in my pocket, with the phone sitting on the elliptical machine, sitting on my bed listening to an audio book. Nothing seems to make them work like they used to. I have gone back to using a regular headset for the gym and listening at home. I would like to be able to use them as I live alone and really hardly ever use them any more,


I have tried what is posted and no difference. Could I have gotten a bad software load or something when I went to the audiolodist last time. Batteries expire in 2019 BTW


Edit: I notice that Hearing aide mode was turned on (iPhone 6), so for the heck of it I turned it off to test that.

Jul 23, 2015 10:36 AM in response to socraties

Update: Last week my audiologist updated the firmware on the hearing aids. It vastly improved battery life AND bluetooth reliability. Although I have been able to mostly (but not always or consistently) use it while the phone is in my pocket the bluetooth function is still imperfect -but exponentially better. I also updated to iOS 9 beta which may have also made a difference. The music is still tinny and thin, but they are not earbuds, they are hearing aids. One new problem after the software/firmware update: My hearing aids compete with my cars bluetooth connection to my iPhone 6. The voice call will bounce between the car speakers and the hearing aids. Very annoying. This issue is new to the upgraded hearing aid firmware and the iOS 9 beta update.


Again, I am very (very) pleased with the multi functionality of these hearing aids as well as the hearing aid sound quality. It can only get better!

Jul 23, 2015 1:07 PM in response to socraties

For those of you following this thread, I thought I'd add a tidbit of information regarding the tinny sound when streaming music. Looking at the brochure, the hearing aids are only able to produce sound down to 100 hertz. Obviously, if you listen to bass-heavy music, it won't sound that great through these aids. FYI.


I have also noticed that streaming is flaky when connected to wifi. This could be due to slow wifi (if streaming music through iTunes Radio, for example).

Aug 1, 2015 11:28 AM in response to RevJoel

I am new to hearing aids and am demo'ing a single Linux 9 right now. I have a few questions about pairing/bluetooth/app.


My iphone is too old to run the app, but I've played around with it on my ipad. I plan on getting an iphone 6 or 6s in the fall.


I listen to a lot of podcasts. My audiologist recommends 2 hearing aids, though my "good" ear only has moderate high frequency loss. The sound quality of an earbud in my good ear is much better than streaming into the hearing aid. If I get a second HA, then I'll be limited to streaming only.


Now to the questions:

I'm concerned about battery life with the iphone and hearing aids. Does having the iphone & hearing aids paired suck down the batteries (in both devices) if you are not actively streaming?


Can you pair the hearing aids with both an iphone (using the general->accessability settings) for using the settings and phone calls and an ipod nano (using bluetooth) for streaming podcasts? It seems like I would need to iphone for volume & settings control, but if I stream a few hours of podcasts my iphone might run out of juice before the end of the day. I'd rather use my nano for listening. Can they be paired at the same time, or do I need to switch?


Thanks in advance for the info

Aug 1, 2015 3:09 PM in response to sluggospud

I Stream audio at least 2 hours a day and haven't noticed a drop in battery life on either device. Right now I get about 4.5 days on a set of batteries on my 312 batteries. Since I recharge my phone nightly, it's not a problem. Plus I use my iPhone 6 as my desk phone at work so it's plugged in all day.


I Had a similar concern about the frequency response but discovered that hearing aids in general do not produce sound below 100hz so the sound is naturally tinny. Hope this helps. All in all, I love my lynx2 7's.

Aug 19, 2015 9:02 AM in response to mxseal

mxseal wrote:


I have the LS961 HA and called ReSound regarding any firmware updates – their response was that they don’t update once devices are released – is that correct, or do the audiologist have access to all updates?

Thanks

Motty


I have ReSound Enzo 9 HAs and my audiologist checks for updates and applies when I visit....only actually been an update once in last year but she checks each time.

Aug 30, 2015 12:58 PM in response to vikingschool

I just purchased the Resound linx2 9, and it is paired to my iPhone working very well. I am using OS X ver 10.10.5 & ISO 8.4.1 When my iPhone receives a call, I can answer it on my iPad Air or Macbook Pro, if that is what I happen to be working on. Since I paired my iPhone to my hearing aids, this function doesn't work anymore. Also Resound says that it can be paired to any ISO device. Anyone have this problem?

Sep 16, 2015 7:32 AM in response to vikingschool

Are the Resound Linx 9s more stable for phone calls with the Resound Phone Clip+??


I am demo'ing the Resound Linx 9s with an Iphone 6 IOS 8.4.1. I have tried all the iphone settings recommended by Resound but still have issues with the aides dropping in and out during calls. I work on the phone all day and can't afford to every have a lost connection. I am now thinking about moving to the Resound PhoneClip+ and streaming to the aides from the PhoneClip until Apple and Resound have stabilized their connectivity.


Does anyone have any experience with the Phone Clip+?

Dec 22, 2015 6:00 AM in response to Rob Joe S

Am a veteran and got ReSound Linx 2 9 ITC from Denver VAMC. I will say that they seem (when properly setup) clearer than Phonak aids so far. However, seems to be some issue with getting them setup correctly (not sure if the aids are the problem or the audiologist's unfamiliarity). She is using the latest program version and firmware version.


I had a distortion or digital clipping noise in both ears, still have a bit in the right one, she was able to minimize, but, seems that my high frequencies were a bit attenuated. Don't think this is a physical problem with the aids, but, not sure what it was (transient noises or bells or dings sounded like static or clipped).


I tried both the app and no app, and agree with others, while the app is nice, and I can use it with my watch (iPhone 6s+ and watch, both with latest iOS versions), it's majorly flaky--streaming is usually not clean, and if I turn my head to left or right, the aid furthest away drops out (more on that). The ganged volume controls keep un-ganging into separate ones.


I have been back to have them adjusted three times, each time audiologist had to call ReSound to help her, last time when she mentioned the aid dropping out when I turned my head, and that they didn't sync with each other (mode and volume adjusted in one aid also adjusts in the other), she burst out laughing. Seems they told her that some people have fat heads or lots of water, so that the signal attenuates and they can't talk to each other (FIRST time synced aids I've used couldn't). Due to that and other issues, she is getting me the BTE with the larger battery and antenna, to see if that works better.


I think this is a good start, but, just not ready for prime time, and evidently more training of audiologists, and more honesty of ReSound (the battery or attenuations issues with ITC models) is needed to avoid these issues.

Jan 31, 2016 10:55 PM in response to Gmouse1

Update. I now have the GN Resound Linx2 TS 62 STD RIC, with a size 13 battery. I have no issues any more with streaming dropping out on one ear or the other (until the batteries start to get low, ~ 4 or 5 days. I have no problems with the aids talking to each other, I think also due to the larger batteries. I have been back 3 times for adjustments, still not 110% perfect, but, VERY clear and clean aids, and I'm very pleased with them.

Sep 10, 2016 9:54 AM in response to Gmouse1

Hi, Gmouse1. Thank you for your service. Like you, I will be getting my pair from the VA. It's nice to know the VA only provides top-of-the-line models like the LiNX2 961, and even nicer to know that, since I have a service-connected disability, it will be free!

I am learning everything I can to be ready for the fitting in two weeks. This thread has been very informative, and I am printing out some of the most useful posts. My only question right now, which perhaps my audiologist will explain during my fitting, has to do with audio transmitted from my iPhone 5 and/or iPad Air rather than coming from the environment.

I have typical age related loss: Right ear is (250, 500, 1K, 2K, 3K, 4K, 6K, 8K) => (10, 10, 15, 25, 35, 40, 45, 55 dB), and left ear is same pattern but 5 dB worse at all frequencies. So I am getting the RIE type designed to allow lower frequencies from the environment to reach my eardrum directly. Doesn't this mean my hearing aids won't process or transmit the environmental lower frequencies? If so, how will that affect my ability to hear lower frequencies contained in the Bluetooth audio stream?

Resound Linx

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