Macbook Pro running slow getting the rainbow wheel

Question

Macbook Pro running slow getting the rainbow wheel

I'm running version 10.7.5 about a month ago my computer started running slow so I decided to put a lot of the music/movies I had on this hard drive onto a remote drive. I figured that's why it was running slow. Well that didn't do anything. It actually got worse after I removed all that stuff. I have 435.94 GB available of a 500 GB HDD. I keep getting the rainbow wheel when I have a few windows open (I use safari). After I had gotten this drive almost completely free. I was having audio issues. Watching videos on youtube and the audio wasn't keeping up w/ the video. It would for a certain point but then I'd hear it repeat a short section of audio and then be off from there. Same thing when I have spotify open and I'm listening to music on there. If I'm on a webpage I get the spinning wheel and the audio skips. It doesn't seem to matter what I do I'm always getting the spinning wheel for some reason or another. I've done the verify permissions etc but that didn't work. I've dumped the cache in safari and that made the spinning wheel come on when I tried to open safari again. I use mackeeper on here and I thought that may have been the culprit but I've had it for a while before it started doing all this. I've had this computer for close to 3yrs now. It was a refurb from Apple. I'm not sure if that has anything to do w/ it. I have 4 GB of RAM. I've checked to see if anything is eating up the resources and that's not an issue. Just have no idea why it's running crappy. Unless my HDD is about to fail. Anyone know what the issue may be? I thought I'd never have issues like this w/ a Mac. I HATED Windows based PC's because of the freezing, shutting down, errors etc. I'd get all the time and fell in love w/ this computer once I got used to it. I'm not a pro but I can do things w/ instructions.

Posted on May 29, 2014 7:16 PM

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Answer 1

Melophage

Level 5

7,213 points

May 29, 2014 8:13 PM in response to ibleedblackngold

ibleedblackgold,

if you boot into Safe mode, does your MacBook Pro still run just as slowly then? (It typically takes longer to boot into Safe mode than it does into normal mode, but I’m asking about its speed once you’ve logged in.)

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Answer 2

May 29, 2014 8:32 PM in response to Melophage

I haven't tried that yet. Let me do that quick and I'll let you know.

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Answer 3

Linc Davis

Level 10

209,739 points

May 29, 2014 9:14 PM in response to ibleedblackngold

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

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Answer 4

May 29, 2014 10:19 PM in response to Melophage

I don't know what happened but after restarting after safe mode. This ***** is FLYING now! Clicking and immediately I'm getting what I want. Super fast! We'll see how long this lasts.

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Answer 5

Melophage

Level 5

7,213 points

May 30, 2014 10:57 AM in response to ibleedblackngold

ibleedblackandgold,

so it’s flying in Safe mode, or flying after you’ve rebooted from Safe mode into normal mode? If it’s flying only in Safe mode, then that would suggest that some third-party software which gets run at login in normal mode is responsible for the slowdown — in that case, download and install EtreCheck, and please include in your reply the output from a run of EtreCheck.

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Answer 6

May 30, 2014 9:18 PM in response to Melophage

It's flying after I rebooted after safe mode but I'm still getting the spinning wheel. It's annoying the crap out of me. Pages are loading like they should w/ the speed that I have though. It's funny because it started getting worse as soon as I started making more room on the drive and that was just by moving my movies and music. Can't think of anything downloaded that would make it run slow. I don't just download crap. Other than updates from Apple. I just ran that check and here's the info.

EtreCheck version: 1.9.11 (43) - report generated May 30, 2014 9:14:59 PM PDT

Hardware Information:

MacBook Pro (13-inch, Early 2011)

MacBook Pro - model: MacBookPro8,1

1 2.7 GHz Intel Core i7 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics 3000 - VRAM: 384 MB

System Software:

Mac OS X 10.7.5 (11G63) - Uptime: 0 days 23:32:38

Disk Information:

TOSHIBA MK5065GSXF disk0 : (500.11 GB)

disk0s1 (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (436.65 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

OPTIARC DVD RW AD-5970H

USB Information:

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. FaceTime HD Camera (Built-in)

Apple Computer, Inc. IR Receiver

Thunderbolt Information:

Apple, Inc. MacBook Pro

Kernel Extensions:

[not loaded] com.aliph.driver.jstub (1.1.2 - SDK 10.7) Support

[not loaded] com.devguru.driver.SamsungACMControl (1.4.18 - SDK 10.6) Support

[not loaded] com.devguru.driver.SamsungACMData (1.4.18 - SDK 10.6) Support

[not loaded] com.devguru.driver.SamsungComposite (1.4.18 - SDK 10.6) Support

[not loaded] com.devguru.driver.SamsungMTP (1.4.18 - SDK 10.5) Support

[not loaded] com.devguru.driver.SamsungSerial (1.4.18 - SDK 10.6) Support

[kext loaded] com.globaldelight.driver.BoomDevice (1.1) Support

[kext loaded] net.kromtech.kext.AVKauth (2.3.6 - SDK 10.8) Support

[kext loaded] net.kromtech.kext.Firewall (2.3.6 - SDK 10.8) Support

Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

[loaded] com.oracle.java.Helper-Tool.plist Support

[loaded] com.oracle.java.JavaUpdateHelper.plist Support

[running] com.zeobit.MacKeeper.AntiVirus.plist Support

[running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist Support

Launch Agents:

[loaded] com.oracle.java.Java-Updater.plist Support

User Launch Agents:

[loaded] com.adobe.ARM.[...].plist Support

[loaded] com.facebook.videochat.[redacted].plist Support

[loaded] com.google.keystone.agent.plist Support

[running] com.spotify.webhelper.plist Support

[running] com.zeobit.MacKeeper.Helper.plist Support

[failed] uk.co.markallan.clamxav.freshclam.plist Support

[failed] ws.agile.1PasswordAgent.plist Support

User Login Items:

Dropbox

Boom

Jawbone Updater

Spotify

Internet Plug-ins:

FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support

AmazonMP3DownloaderPlugin1017265: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 Support

AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support

AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support

Flash Player: Version: 13.0.0.214 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.1

SharePointBrowserPlugin: Version: 14.4.1 - SDK 10.6 Support

AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 Support

JavaAppletPlugin: Version: Java 7 Update 55 Check version

Safari Extensions:

My eBay Manager: Version: 3.1.0

Reload Button: Version: 1.2

1-ClickWeather: Version: 1.0

Awesome Screenshot: Version: 1.3.3

SafariRestore: Version: 6.0.2

Gmail Menu: Version: 1.03

Better Facebook: Version: 5.941

Cloudy: Version: 1.4

Add To Amazon Wish List: Version: 1.8

Facebook Photo Zoom: Version: 1.1206.11.1

Duplicate Tab Button: Version: 2.0

AdBlock: Version: 2.6.35

Add To Amazon Wish List: Version: 1.5

zoomintosafari: Version: 1.7

Audio Plug-ins:

iSightAudio: Version: 7.7.1 - SDK 10.7

User Internet Plug-ins:

Picasa: Version: 1.0 Support

3rd Party Preference Panes:

Flash Player Support

Java Support

Time Machine:

Time Machine not configured!

Top Processes by CPU:

96% AntiVirus

4% coreaudiod

1% WindowServer

1% java

1% Spotify

Top Processes by Memory:

401 MB WebProcess

254 MB AntiVirus

225 MB Safari

205 MB MacKeeper Helper

115 MB MacKeeper

Virtual Memory Information:

239 MB Free RAM

2.25 GB Active RAM

573 MB Inactive RAM

977 MB Wired RAM

590 MB Page-ins

3 MB Page-outs

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Answer 7

Melophage

Level 5

7,213 points

May 31, 2014 1:06 PM in response to ibleedblackngold

ibleedblackngold,

try disabling your Kromtech antivirus and MacKeeper to see if that makes a difference. Your Java is outdated; you can download the latest version from here. You also seem to have two copies of the Amazon MP3 Downloader plugin installed; you should probably delete the older one.

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Answer 8

May 31, 2014 3:07 PM in response to Melophage

Deleted Mackeeper all together. Anything out there I should use to keep my computer clean and adware/virus free? I've been using Macs since 2011. I'm a former windows guy. I'm still learning w/ this thing everyday. Any suggestions would be welcomed.

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Answer 9

Melophage

Level 5

7,213 points

May 31, 2014 4:13 PM in response to ibleedblackngold

ibleedblackngold,

common sense is your best defense. Keep away from questionable Web sites, don’t download software or e-mail attachments of uncertain provenance, and you shouldn’t have any problems.

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Answer 10

May 31, 2014 4:16 PM in response to Melophage

Ok, seems to be running fine and fast w/ out the spinning rainbow. The audio is skipping though and when I'm watching video it drives me nuts. The video is a few secs ahead of the audio. It also skips when playing spotify app, itunes and pandora. Pretty much any audio skips. It's been doing this since I started making room on my hard drive.

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Answer 11

Melophage

Level 5

7,213 points

May 31, 2014 4:19 PM in response to ibleedblackngold

ibleedblackngold,

is that when you’re streaming, or when you’re playing a file on your internal disk, or either?

Does the audio skip when you boot into Safe mode?

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Answer 12

May 31, 2014 4:41 PM in response to Melophage

Doesn't matter. It does it period! I'll boot into safe mode and see what happens. Last time I was in safe mode it wouldn't let me play anything. I'll see what happens this time around.

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Answer 13

May 31, 2014 4:57 PM in response to Melophage

I'm in safe mode now on iTunes & nothing. When I hit the volume it shows me a circle with a line through it. Spotify isn't doing anything either.

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Answer 14

Melophage

Level 5

7,213 points

May 31, 2014 8:46 PM in response to ibleedblackngold

ibleedblackngold,

try running EtreCheck again — perhaps it will help to identify what might be interfering with your audio playback.

Reply

Answer 15

Jun 2, 2014 5:51 PM in response to Melophage

Here's what it came up with. It always skips the audio. Sometimes it will play for a bit before it does it. I'm listening to Pandora now and it's been through a few songs already and it just did it. Video is the worst and drives me crazy watching it. I feel like I'm watching one of those old Kung Fu movies w/ the lips moving out of order.

EtreCheck version: 1.9.11 (43) - report generated June 2, 2014 3:32:14 PM PDT

Hardware Information:

MacBook Pro (13-inch, Early 2011)

MacBook Pro - model: MacBookPro8,1

1 2.7 GHz Intel Core i7 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics 3000 - VRAM: 384 MB

System Software:

Mac OS X 10.7.5 (11G63) - Uptime: 1 day 22:18:47

Disk Information:

TOSHIBA MK5065GSXF disk0 : (500.11 GB)

disk0s1 (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (436.19 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

OPTIARC DVD RW AD-5970H

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Thunderbolt Information:

Apple, Inc. MacBook Pro

Kernel Extensions:

[not loaded] com.aliph.driver.jstub (1.1.2 - SDK 10.7) Support

[not loaded] com.devguru.driver.SamsungACMControl (1.4.20 - SDK 10.6) Support

[not loaded] com.devguru.driver.SamsungACMData (1.4.20 - SDK 10.6) Support

[not loaded] com.devguru.driver.SamsungComposite (1.4.20 - SDK 10.6) Support

[not loaded] com.devguru.driver.SamsungMTP (1.4.20 - SDK 10.5) Support

[not loaded] com.devguru.driver.SamsungSerial (1.4.20 - SDK 10.6) Support

[kext loaded] com.globaldelight.driver.BoomDevice (1.1) Support

Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

[loaded] com.oracle.java.Helper-Tool.plist Support

[loaded] com.oracle.java.JavaUpdateHelper.plist Support

Launch Agents:

[loaded] com.oracle.java.Java-Updater.plist Support

User Launch Agents:

[loaded] com.adobe.ARM.[...].plist Support

[loaded] com.facebook.videochat.[redacted].plist Support

[loaded] com.google.keystone.agent.plist Support

[running] com.spotify.webhelper.plist Support

[failed] uk.co.markallan.clamxav.freshclam.plist Support

[failed] ws.agile.1PasswordAgent.plist Support

User Login Items:

Dropbox

Boom

Jawbone Updater

Spotify

KiesAgent

fuspredownloader

Internet Plug-ins:

FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.1

AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support

AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support

Flash Player: Version: 13.0.0.214 - SDK 10.6 Support

SharePointBrowserPlugin: Version: 14.4.1 - SDK 10.6 Support

AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 Support

JavaAppletPlugin: Version: Java 7 Update 60 Check version

Safari Extensions:

My eBay Manager: Version: 3.1.0

Reload Button: Version: 1.2

1-ClickWeather: Version: 1.0

Awesome Screenshot: Version: 1.3.3

SafariRestore: Version: 6.0.2

Gmail Menu: Version: 1.03

Better Facebook: Version: 5.941

Cloudy: Version: 1.4

Add To Amazon Wish List: Version: 1.8

Facebook Photo Zoom: Version: 1.1206.11.1

Duplicate Tab Button: Version: 2.0

AdBlock: Version: 2.6.35

Add To Amazon Wish List: Version: 1.5

zoomintosafari: Version: 1.7

Audio Plug-ins:

iSightAudio: Version: 7.7.1 - SDK 10.7

3rd Party Preference Panes:

Flash Player Support

Java Support

Time Machine:

Time Machine not configured!

Top Processes by CPU:

27% PluginProcess

19% WebProcess

12% com.apple.audio.SandboxHelper

9% Safari

8% com.apple.audio.ComponentHelper

Top Processes by Memory:

381 MB WebProcess

213 MB Safari

98 MB Finder

86 MB mds

82 MB Dropbox

Virtual Memory Information:

955 MB Free RAM

1.69 GB Active RAM

508 MB Inactive RAM

899 MB Wired RAM

587 MB Page-ins

2 MB Page-outs

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