Redirect loops when using the Cloud wifi - please help!

Katy ..

I try to click a link I get a redirect loop message. Also on some websites such as bbc.co.uk or hotmail will not load and I get the message

Try troubleshooting malware > The Safe Mac » Mac Malware Guide

iCloud isn't the issue.

Carolyn,

Katy is having an issue logging into The Cloud - a Wifi hotspot provider in the UK - not iCloud.

I've had the same problem many times before and it seems to occur when using a third party DNS server rather than the default one that The Cloud provides.

The soluiton, therefore, is to remove any third party DNS records whilst trying logging on via The Cloud and things should work normally.

Have fun!

Good answer. I had Google's DNS (8.8.8.8, 8.8.4.4) hard-coded due to unreliable DNS on my home wifi. Removing those two items (System Preferences->Network->Wi-Fi->Advanced...->DNS) caused the DHCP name servers to pop in, both in the 10.0.0.0/8 range, and then everything was fine. I'd speculate that service.thecloud.net on the Internet resolves to a host which helpfully redirects you back to the original page - but on "the cloud" wifi it routes to an RFC1918 address (probably on the router) which does the required public wifi prompt:

$ host -t a service.thecloud.net

service.thecloud.net has address 10.5.2.1

$

The soluiton, therefore, is to remove any third party DNS records whilst trying logging on via The Cloud and things should work normally.

This worked for me, I had DNS set to google's servers. Cheers!

This worked for me! - Thank you 🙂