DNS resolution issue only on my mac air

Question

DNS resolution issue only on my mac air

Hi all,

need some help...

I have a Mac air running 10.9.3.

I'm having serious problems when at home as it seems that everytime I connect to my wifi, after a few minutes the mac and the router aren't able to resolve dns anymore so I have to refresh the IP of the router from my ISP through the router's web admin page (D-link DIR-865 L).

I've tried multiple things:

- renewing only the ip lease of my mac from the router's dhcp server - doesn't work

- assigning static dns servers to both mac and router (opendns, google) individually and separately (one at a time) - doesn't work

- changing wifi band from 2,5 Mhz to 5Mhz etc - doesn't work

- changing channels - doesn't work

Basically there is no improvement whatever I try and this is getting totally annoying and impossible to use. I did try calling my ISP and went through router reconfig, reset etc etc. doesn't work.

The strange thing is that I have iphone's, ipad's, a dell laptop, an old macbook, another Mac Air (my wife's - running same osx version) and the issue appears ONLY when I connect my own Mac... the issue is that after the DNA resolution error happens, no device is able to resolve any address and i have to refresh the router's (WAN) IP address from the ISP.

Any help is highly appreciated!

thanks

MacBook Air, OS X Mavericks (10.9.3)

Posted on Jun 1, 2014 6:03 PM

Reply

Answer 1

Linc Davis

Level 10

209,739 points

Jun 1, 2014 10:11 PM in response to ihavemanymacs

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.

Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Reply

Answer 2

Jun 2, 2014 6:46 AM in response to Linc Davis

Thanks for the suggestion and sorry for this late reply, I am just now back home and thus was only able to try it out now and... no luck. doesn't work. In fact I have the same exact issue: after a few minutes (sometimes seconds) dns cannot be resolved...

By the way this only happens when on my home wifi, anywhere else it apparently works (work, hotels).

any other ideas/help?

Reply

Answer 3

Linc Davis

Level 10

209,739 points

Jun 2, 2014 6:58 AM in response to ihavemanymacs

From the menu bar, select

 ▹ System Preferences... ▹ Network ▹ Advanced... ▹ DNS

Under DNS Servers you should have one or more numerical addresses, such as “192.168.1.1” or “10.0.0.1”. What are those addresses?

Reply

Answer 4

Jun 2, 2014 7:04 AM in response to Linc Davis

208.67.222.222

8.8.8.8

202.156.1.16

218.186.2.16

218.186.2.6

all grey so I cant modify them (obviously pushed by the router)

Reply

Answer 5

Jun 2, 2014 7:13 AM in response to Linc Davis

I have to say that after restarting in normal mode a few minutes ago (a good 10 minutes) it apparently seems to be working fine.. let me wait a few more minutes and see what happens!

Reply

Answer 6

Linc Davis

Level 10

209,739 points

Jun 2, 2014 7:28 AM in response to ihavemanymacs

The first two are OpenDNS and Google DNS. There's no advantage in using those services if your ISP is delivering what you pay for. Go into your router settings and remove them. The router should use the DNS servers pushed by DHCP.

Reply

Answer 7

Jun 2, 2014 7:33 AM in response to Linc Davis

as I wrote a few minutes ago after rebooting in safe mode and now in normal mode everything seems to work ok.

I had added those addresses mysef in the router config when I started experiencing issues and it did get better.

as now it seems to work, I'll try again tomorrow morning and hopefully everything will be as now. will post what happens and thanks in the meantime.

Reply

Answer 8

Jun 2, 2014 11:03 PM in response to Linc Davis

Unfortunately today I am experiencing the same issues again.

I removed the DNS addresses i had added (OpenDNS and Google) from the router config but it doesn't change anything at all...

once again, out of 8/9 devices it is only my mac air creating the issue...

Reply

Answer 9

Linc Davis

Level 10

209,739 points

Jun 3, 2014 5:55 AM in response to ihavemanymacs

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the behest of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.

Here's a summary of what you need to do, if you choose to proceed:

☞ Copy a line of text in this window to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.

4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.

Triple-click anywhere in the line of text below on this page to select it:

PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts 51 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports 'com.autodesk.AutoCad com.evenflow.dropbox com.google.GoogleDrive' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^$[0-9]+$ /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n\t(%s)\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p;' ' {sub(/^ +/,"")};NR==6;NR==13&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/root/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1000) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/d;/(etc|Preferences)\//s/^\.\/[^/]+//p;' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.[bw]/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| ","||kMDItem'${p[35]}'=");sub("^.."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[9]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/ { next;} /%/ { getline;if($5M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]" "$1;b=b$1;} END { if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ +B/{ s/.+= |(-[0-9]+)?\.s.+//g;p;} ' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / /{$0="'"${p[28]}"'"};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/$L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil PlistBuddy whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '-c Print /L*/P*/loginw*' '-c Print L*/P*/*loginit*' '-c Print L*/Saf*/*/E*.plist' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' '-c Print\ :'${p[35]}' 2>&1' '-c Print\ :Label 2>&1' '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'Beac|caug|dead[^bl]|FAIL|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA$|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,[lps]*.conf,pam.d,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}* .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' -i4TCP:0-1023 com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' );N1=${#c2[@]};for j in {0..8};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A1 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D23 14 2 48 43;D13 4 5 32 1;D22 4 4 50 0;D13 14 3 49 5;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-

Copy the selected text to the Clipboard by pressing the key combination command-C.

7. Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.

8. If you see an error message in the Terminal window such as "syntax error," enter

exec bash

and press return. Then paste the script again.

9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line

[Process completed]

to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.

11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with "Model Identifier." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.

Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.

________________________________

Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Reply

Answer 10

Jun 5, 2014 7:43 PM in response to Linc Davis

Thanks for this, I won't be able to run it until this weekend as I prefer to have a complete backup.

will post results when done

Reply

Answer 11

Jun 8, 2014 4:53 AM in response to Linc Davis

Pasting the results as per your post:

Start time: 19:50:46 06/08/14

Model Identifier: MacBookAir6,2

System Version: OS X 10.9.3 (13D65)

Kernel Version: Darwin 13.2.0

Boot Mode: Normal

Time since boot: 1 day3:12

Diagnostic reports

2014-05-15 com.google.Chrome crash

2014-05-26 Preview hang

2014-05-29 Microsoft Outlook hang

2014-06-01 Preview hang

2014-06-02 Finder crash *

2014-06-07 Finder crash *

* Code injection

Log

Jun 8 00:14:51 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

Jun 8 00:15:06 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

Jun 8 00:15:07 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

Jun 8 00:15:08 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

Jun 8 00:15:09 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

Jun 8 00:15:10 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

Jun 8 00:15:11 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

Jun 8 00:15:12 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

Jun 8 00:15:13 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

Jun 8 00:15:14 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

Jun 8 00:15:15 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

Jun 8 00:15:16 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

Jun 8 00:15:27 PM priority notification timeout

Jun 8 02:01:18 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

Jun 8 02:01:22 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

Jun 8 02:01:23 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

Jun 8 02:01:24 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

Jun 8 02:01:25 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

Jun 8 02:01:25 AFP_VFS afpfs_dead: called on vfsid 5

Jun 8 02:01:25 ASP_TCP CancelPendingReqsWithID : Adding the invalid vfsid 5 and counter is 0 to the list

Jun 8 02:01:25 ASP_TCP CancelOneRequest: cancelling slot 124 error 89 reqID 138 flags 0x29 afpCmd 0x11 so 0xffffff8017af13b8

Jun 8 02:01:25 ASP_TCP CancelOneRequest: cancelling slot 125 error 89 reqID 139 flags 0x29 afpCmd 0xB so 0xffffff8017af13b8

Jun 8 02:01:25 ASP_TCP CancelOneRequest: cancelling slot 126 error 89 reqID 140 flags 0x29 afpCmd 0x22 so 0xffffff8017af13b8

Jun 8 02:01:25 ASP_TCP CancelOneRequest: cancelling slot 127 error 89 reqID 141 flags 0x29 afpCmd 0xB so 0xffffff8017af13b8

Jun 8 14:10:34 process Box Sync[237] caught causing excessive wakeups. Observed wakeups rate (per sec): 199; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 3060832

Swap (MiB): 3594

Current downstream data: InterCheck (UID 0) is using 88.9845 KiB/s

kexts

com.sophos.nke.swi (9.0.53)

com.sophos.kext.sav (9.0.53)

Daemons

com.sophos.managementagent

com.sophos.scan

com.sophos.intercheck

com.sophos.webd

com.sophos.sxld

com.sophos.notification

com.sophos.messagerouter

com.sophos.configuration

com.sophos.autoupdate

com.oracle.java.JavaUpdateHelper

com.oracle.java.Helper-Tool

com.microsoft.office.licensing.helper

com.jamfsoftware.task.Every

com.jamfsoftware.jamf.daemon

com.adobe.fpsaud

Agents

com.sophos.uiserver

com.oracle.java.Java-Updater

com.jamfsoftware.jamf.agent

com.microsoft.SyncServicesAgent

com.google.keystone.user.agent

com.citrixonline.GoToMeeting.G2MUpdate

launchd

/System/Library/LaunchAgents/com.apple.AirPortBaseStationAgent.plist

(com.apple.AirPortBaseStationAgent)

/Library/LaunchAgents/com.jamfsoftware.jamf.agent.plist

(com.jamfsoftware.jamf.agent)

/Library/LaunchAgents/com.oracle.java.Java-Updater.plist

(com.oracle.java.Java-Updater)

/Library/LaunchAgents/com.sophos.uiserver.plist

(com.sophos.uiserver)

/Library/LaunchDaemons/com.adobe.fpsaud.plist

(com.adobe.fpsaud)

/Library/LaunchDaemons/com.jamfsoftware.jamf.daemon.plist

(com.jamfsoftware.jamf.daemon)

/Library/LaunchDaemons/com.jamfsoftware.startupItem.plist

(com.jamfsoftware.startupItem)

/Library/LaunchDaemons/com.jamfsoftware.task.1.plist

(N/A)

/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

(com.microsoft.office.licensing.helper)

/Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

(com.oracle.java.Helper-Tool)

/Library/LaunchDaemons/com.oracle.java.JavaUpdateHelper.plist

(com.oracle.java.JavaUpdateHelper)

/Library/LaunchDaemons/com.sophos.autoupdate.plist

(com.sophos.autoupdate)

/Library/LaunchDaemons/com.sophos.configuration.plist

(com.sophos.configuration)

/Library/LaunchDaemons/com.sophos.intercheck.plist

(com.sophos.intercheck)

/Library/LaunchDaemons/com.sophos.managementagent.plist

(com.sophos.managementagent)

/Library/LaunchDaemons/com.sophos.messagerouter.plist

(com.sophos.messagerouter)

/Library/LaunchDaemons/com.sophos.notification.plist

(com.sophos.notification)

/Library/LaunchDaemons/com.sophos.scan.plist

(com.sophos.scan)

/Library/LaunchDaemons/com.sophos.sxld.plist

(com.sophos.sxld)

/Library/LaunchDaemons/com.sophos.webd.plist

(com.sophos.webd)

Library/LaunchAgents/com.citrixonline.GoToMeeting.G2MUpdate.plist

(com.citrixonline.GoToMeeting.G2MUpdate)

Library/LaunchAgents/com.google.keystone.agent.plist

(com.google.keystone.user.agent)

Library/LaunchAgents/com.microsoft.LaunchAgent.SyncServicesAgent.plist

(com.microsoft.SyncServicesAgent)

Bundles

/Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component

(net.telestream.wmv.import)

/Library/Extensions/SophosNetworkInterceptor.kext

(com.sophos.nke.swi)

/Library/Extensions/SophosOnAccessInterceptor.kext

(com.sophos.kext.sav)

/Library/Internet Plug-Ins/Flash Player.plugin

(N/A)

/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin

(net.telestream.wmv.plugin)

/Library/Internet Plug-Ins/JavaAppletPlugin.plugin

(com.oracle.java.JavaAppletPlugin)

/Library/Internet Plug-Ins/MeetingJoinPlugin.plugin

(com.microsoft.communicator.meetingjoinplugin)

/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

(com.microsoft.sharepoint.browserplugin)

/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin

(com.microsoft.sharepoint.webkitplugin)

/Library/PreferencePanes/Flash Player.prefPane

(com.adobe.flashplayerpreferences)

/Library/PreferencePanes/Flip4Mac WMV.prefPane

(net.telestream.wmv.prefpane)

/Library/PreferencePanes/JavaControlPanel.prefPane

(com.oracle.java.JavaControlPanel)

/Library/QuickTime/Flip4Mac WMV Advanced.component

(net.telestream.wmv.advanced)

/Library/QuickTime/Flip4Mac WMV Export.component

(net.telestream.wmv.export)

/Library/QuickTime/Flip4Mac WMV Import.component

(net.telestream.wmv.import)

Library/Address Book Plug-Ins/SkypeABDialer.bundle

(com.skype.skypeabdialer)

Library/Address Book Plug-Ins/SkypeABSMS.bundle

(com.skype.skypeabsms)

Library/Internet Plug-Ins/CitrixOnlineWebDeploymentPlugin.plugin

(com.citrixonline.mac.WebDeploymentPlugin)

Font issues: 37

DNS: 8.8.8.8 (static)

Listeners

launchd: ssh

Restricted files: 150

Elapsed time (s): 191

Reply

Answer 12

Linc Davis

Level 10

209,739 points

Jun 8, 2014 7:31 AM in response to ihavemanymacs

Remove the Sophos product by following the instructions on this page. If you have a different version, the procedure may be different.

Back up all data before making any changes.

Reply

Answer 13

Jun 12, 2014 3:17 AM in response to Linc Davis

I disabled Sophos and apparently I'm not having any issues.

I have to keep it installed as it is our corporate AV, if this is the issue I'll disable it when am using my mac from home.

thanks!

Reply

Answer 14

Jun 24, 2014 9:30 AM in response to Linc Davis

Might be having the same problem. Here's the results from the script:

Start time: 09:06:35 06/24/14

Model Identifier: MacBookPro10,1

System Version: OS X 10.9.3 (13D65)

Kernel Version: Darwin 13.2.0

Boot Mode: Normal

USB

Officejet 6500 E710n-z (Hewlett Packard)

Diagnostic reports

2014-05-26 ksfetch crash

2014-05-30 Mail crash

2014-05-31 Mail crash

2014-06-03 Google Chrome Helper crash

2014-06-04 Mail crash

2014-06-05 Mail crash

2014-06-19 Finder hang

Log

Jun 24 00:23:11 IOPPF: Sent gpu-external-plimit-notification last value 8 (rounded time weighted average 4)

Jun 24 00:23:11 IOPPF: Sent gpu-internal-plimit-notification last value 8 (rounded time weighted average 4)

Jun 24 00:23:39 IOPPF: Sent gpu-external-plimit-notification last value 15 (rounded time weighted average 15)

Jun 24 00:23:39 IOPPF: Sent gpu-internal-plimit-notification last value 14 (rounded time weighted average 14)

Jun 24 00:23:46 IOPPF: Sent cpu-plimit-notification last value 28 (rounded time weighted average 28)

Jun 24 00:23:50 IOPPF: Sent gpu-external-plimit-notification last value 11 (rounded time weighted average 12)

Jun 24 00:23:50 IOPPF: Sent gpu-internal-plimit-notification last value 14 (rounded time weighted average 14)

Jun 24 01:23:11 IOPPF: Sent cpu-plimit-notification last value 22 (rounded time weighted average 17)

Jun 24 01:23:11 IOPPF: Sent gpu-external-plimit-notification last value 7 (rounded time weighted average 3)

Jun 24 01:23:11 IOPPF: Sent gpu-internal-plimit-notification last value 7 (rounded time weighted average 3)

Jun 24 01:23:38 IOPPF: Sent gpu-external-plimit-notification last value 15 (rounded time weighted average 15)

Jun 24 01:23:38 IOPPF: Sent gpu-internal-plimit-notification last value 14 (rounded time weighted average 14)

Jun 24 01:23:40 IOPPF: Sent cpu-plimit-notification last value 28 (rounded time weighted average 28)

Jun 24 02:23:11 IOPPF: Sent cpu-plimit-notification last value 10 (rounded time weighted average 5)

Jun 24 02:23:22 IOPPF: Sent cpu-plimit-notification last value 13 (rounded time weighted average 16)

Jun 24 02:23:22 IOPPF: Sent gpu-internal-plimit-notification last value 4 (rounded time weighted average 3)

Jun 24 03:23:10 IOPPF: Sent cpu-plimit-notification last value 8 (rounded time weighted average 8)

Jun 24 03:23:21 IOPPF: Sent cpu-plimit-notification last value 6 (rounded time weighted average 10)

Jun 24 03:23:21 wl0: Roamed or switched channel, reason #8, bssid 20

Jun 24 04:23:10 IOPPF: Sent cpu-plimit-notification last value 7 (rounded time weighted average 7)

Jun 24 04:23:17 wl0: Roamed or switched channel, reason #8, bssid 20

Jun 24 04:23:21 IOPPF: Sent cpu-plimit-notification last value 16 (rounded time weighted average 15)

Jun 24 04:23:22 IOPPF: Sent gpu-internal-plimit-notification last value 4 (rounded time weighted average 3)

Jun 24 05:23:10 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 1)

Jun 24 06:50:45 wl0: Roamed or switched channel, reason #8, bssid 20

Swap (MiB): 51328

Memory: kernel_task (UID 0) is using 1676 MB

kexts

com.Perfect.Driver.SystemAudioRecorder (1.0.0)

com.paceap.kext.pacesupport.snowleopard (5.8)

com.nvidia.CUDA (1.1.0)

Daemons

com.aladdin.hasplmd

apachefriends.xampp.mysql.start

apachefriends.xampp.apache.start

com.teamviewer.Helper

com.paceap.pacesupport

org.macosforge.xquartz.privileged_startx

org.cindori.AuthHelper

com.xrite.device.xrdd.plist

com.sonos.SmbBump

com.prosofteng.DriveGenius.locum

com.paceap.eden.licensed

com.oracle.java.Helper-Tool

com.google.keystone.daemon

com.flipvideo.FlipShareServer.launchd

com.ea.origin.ESHelper

com.dolby.dolbymediaencoder

com.disc-soft.DAEMONTools.PrivilegedHelper

com.DesignScience.DSMTTool

com.corecode.UninstallPKGDeleteHelper

com.colorfront.exd.renderqueue

com.blackmagic-design.videohub.daemon

com.blackmagic-design.videohub.frameconverter

com.blackmagic-design.DeckLinkStartup

com.bjango.istatmenusdaemon

com.barebones.authd

com.avid.AMCUninstaller

com.aladdin.aksusbd

com.adstream.SendPlusHelper

com.adobe.SwitchBoard

com.adobe.fpsaud

Agents

com.hp.scanModule3.141360.UUID

com.colorfront.exd.renderqueue

com.colorfront.exd.rendertray

com.fiplab.MemoryCleanHelper

org.macosforge.xquartz.startx

com.xrite.device.softwareupdate.plist

com.oracle.java.Java-Updater

com.nvidia.CUDASoftwareUpdate

com.google.keystone.system.agent

com.flipvideo.FlipShareAutoRun

com.epson.eventmanager.agent

com.bjango.istatmenusagent

ws.agile.1PasswordAgent

com.spotify.webhelper

com.RemoMORE.remoMORESchedulerHelper

com.RemoMORE.remoMOREOnlineCommunication

com.redgiantsoftware.updater.plist

com.google.GoogleContactSyncAgent

com.google.Chrome.framework.service_process~/Library/Application_Support/Google /Chrome

com.genieo.completer.update

com.genieo.completer.download

com.akamai.single-user-client

launchd

/System/Library/LaunchAgents/com.apple.AirPortBaseStationAgent.plist

(com.apple.AirPortBaseStationAgent)

/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

(com.adobe.AAM.Startup-1.0)

/Library/LaunchAgents/com.avid.backgroundservicesmanager.plist

(com.avid.backgroundservicesmanager)

/Library/LaunchAgents/com.avid.dmfsupportsvc.plist

(com.avid.aviddmfsupportsvc)

/Library/LaunchAgents/com.avid.interplay.dmfservice.plist

(com.avid.interplay.dmfservice)

/Library/LaunchAgents/com.bjango.istatmenusagent.plist

(com.bjango.istatmenusagent)

/Library/LaunchAgents/com.colorfront.exd.rendertray.plist

(com.colorfront.exd.rendertray)

/Library/LaunchAgents/com.epson.eventmanager.agent.plist

(com.epson.eventmanager.agent)

/Library/LaunchAgents/com.flipvideo.FlipShare.AutoRun.plist

(com.flipvideo.FlipShareAutoRun)

/Library/LaunchAgents/com.google.keystone.agent.plist

(com.google.keystone.system.agent)

/Library/LaunchAgents/com.nvidia.CUDASoftwareUpdate.plist

(com.nvidia.CUDASoftwareUpdate)

/Library/LaunchAgents/com.oracle.java.Java-Updater.plist

(com.oracle.java.Java-Updater)

/Library/LaunchAgents/com.teamviewer.teamviewer.plist

(com.teamviewer.teamviewer)

/Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist

(com.teamviewer.desktop)

/Library/LaunchAgents/com.xrite.device.softwareupdate.plist

(com.xrite.device.softwareupdate.plist)

/Library/LaunchAgents/org.macosforge.xquartz.startx.plist

(org.macosforge.xquartz.startx)

/Library/LaunchDaemons/apachefriends.xampp.apache.start.plist

(apachefriends.xampp.apache.start)

/Library/LaunchDaemons/apachefriends.xampp.mysql.start.plist

(apachefriends.xampp.mysql.start)

/Library/LaunchDaemons/com.adobe.fpsaud.plist

(com.adobe.fpsaud)

/Library/LaunchDaemons/com.adobe.SwitchBoard.plist

(com.adobe.SwitchBoard)

/Library/LaunchDaemons/com.adstream.SendPlusHelper.plist

(com.adstream.SendPlusHelper)

/Library/LaunchDaemons/com.aladdin.aksusbd.plist

(com.aladdin.aksusbd)

/Library/LaunchDaemons/com.aladdin.hasplmd.plist

(com.aladdin.hasplmd)

/Library/LaunchDaemons/com.apple.aelwriter.plist

(com.apple.aelwriter)

/Library/LaunchDaemons/com.avid.AMCUninstaller.plist

(com.avid.AMCUninstaller)

/Library/LaunchDaemons/com.barebones.authd.plist

(com.barebones.authd)

/Library/LaunchDaemons/com.bjango.istatmenusdaemon.plist

(com.bjango.istatmenusdaemon)

/Library/LaunchDaemons/com.blackmagic-design.DeckLinkStartup.plist

(com.blackmagic-design.DeckLinkStartup)

/Library/LaunchDaemons/com.blackmagic-design.videohub.frameconverter.plist

(com.blackmagic-design.videohub.frameconverter)

/Library/LaunchDaemons/com.blackmagic-design.videohub.plist

(com.blackmagic-design.videohub.daemon)

/Library/LaunchDaemons/com.codexdigital.drserver.plist

(com.codexdigital.drserver)

/Library/LaunchDaemons/com.codexdigital.offloader.plist

(com.codexdigital.offloader)

/Library/LaunchDaemons/com.colorfront.exd.renderqueue.plist

(com.colorfront.exd.renderqueue)

/Library/LaunchDaemons/com.corecode.UninstallPKGDeleteHelper.plist

(com.corecode.UninstallPKGDeleteHelper)

/Library/LaunchDaemons/com.DesignScience.DSMTTool.plist

(com.DesignScience.DSMTTool)

/Library/LaunchDaemons/com.disc-soft.DAEMONTools.PrivilegedHelper.plist

(com.disc-soft.DAEMONTools.PrivilegedHelper)

/Library/LaunchDaemons/com.dolby.dolbymediaencoder.plist

(com.dolby.dolbymediaencoder)

/Library/LaunchDaemons/com.ea.origin.ESHelper.plist

(com.ea.origin.ESHelper)

/Library/LaunchDaemons/com.edb.launchd.postgresql-8.4.plist

(com.edb.launchd.postgresql-8.4)

/Library/LaunchDaemons/com.flipvideo.FlipShareServer.launchd.plist

(com.flipvideo.FlipShareServer.launchd)

/Library/LaunchDaemons/com.google.keystone.daemon.plist

(com.google.keystone.daemon)

/Library/LaunchDaemons/com.microsoft.office.licensing.plist

(N/A)

/Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

(com.oracle.java.Helper-Tool)

/Library/LaunchDaemons/com.paceap.eden.licensed.plist

(com.paceap.eden.licensed)

/Library/LaunchDaemons/com.prosofteng.DriveGenius.locum.plist

(com.prosofteng.DriveGenius.locum)

/Library/LaunchDaemons/com.sonos.smbbump.plist

(com.sonos.SmbBump)

/Library/LaunchDaemons/com.teamviewer.Helper.plist

(com.teamviewer.Helper)

/Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist

(com.teamviewer.service)

/Library/LaunchDaemons/com.xrite.device.xrdd.plist

(com.xrite.device.xrdd.plist)

/Library/LaunchDaemons/org.cindori.AuthHelper.plist

(org.cindori.AuthHelper)

/Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist

(org.macosforge.xquartz.privileged_startx)

/Library/LaunchDaemons/PACESupport.plist

(com.paceap.pacesupport)

Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

(com.adobe.AAM.Scheduler-1.0)

Library/LaunchAgents/com.akamai.single-user-client.plist

(com.akamai.single-user-client)

Library/LaunchAgents/com.genieo.completer.download.plist

(com.genieo.completer.download)

Library/LaunchAgents/com.genieo.completer.update.plist

(com.genieo.completer.update)

Library/LaunchAgents/com.google.Chrome.framework.plist

(com.google.Chrome.framework.service_process~/Library/Application_Support/Googl e/Chrome)

Library/LaunchAgents/com.google.GoogleContactSyncAgent.plist

(com.google.GoogleContactSyncAgent)

Library/LaunchAgents/com.redgiantsoftware.updater.plist

(com.redgiantsoftware.updater.plist)

Library/LaunchAgents/com.RemoMORE.remoMOREOnlineCommunication.plist

(com.RemoMORE.remoMOREOnlineCommunication)

Library/LaunchAgents/com.RemoMORE.remoMORESchedulerHelper.plist

(com.RemoMORE.remoMORESchedulerHelper)

Library/LaunchAgents/com.spotify.webhelper.plist

(com.spotify.webhelper)

Library/LaunchAgents/ws.agile.1PasswordAgent.plist

(ws.agile.1PasswordAgent)

Startup items

/System/Library/StartupItems/CUDA/CUDA

/System/Library/StartupItems/CUDA/StartupParameters.plist

/Library/StartupItems/PACESupport/PACESupport

/Library/StartupItems/PACESupport/Resources/PACESupport.plist

/Library/StartupItems/PACESupport/StartupParameters.plist

Bundles

/System/Library/Extensions/2.2.0/Belcarra.USBLAN_netpart.kext

(com.Belcarra.iokit.USBLAN_netpart)

/System/Library/Extensions/2.2.0/Belcarra.USBLAN_usbpart.kext

(com.Belcarra.iokit.USBLAN_usbpart)

/System/Library/Extensions/2.2.0/RemoteControl.USBLAN_usbpart.kext

(com.RemoteControl.USBLAN.usbpart)

/System/Library/Extensions/3.1.1/Belcarra.USBLAN_netpart.kext

(com.Belcarra.iokit.USBLAN_netpart)

/System/Library/Extensions/3.1.1/Belcarra.USBLAN_usbpart.kext

(com.Belcarra.iokit.USBLAN_usbpart)

/System/Library/Extensions/3.1.1/RemoteControl.USBLAN_usbpart.kext

(com.RemoteControl.USBLAN.usbpart)

/System/Library/Extensions/AvidDX.kext

(com.Avid.driver.AvidDX)

/System/Library/Extensions/AXSMem.kext

(com.sony.scsi.AXSMemory)

/System/Library/Extensions/Belcarra.USBLAN_netpart.kext

(com.Belcarra.iokit.USBLAN_netpart)

/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext

(com.Belcarra.iokit.USBLAN_usbpart)

/System/Library/Extensions/Blackmagic_HDLink_Driver.kext

(com.blackmagic-design.iokit.Blackmagic_HDLink_Driver)

/System/Library/Extensions/CodexDigitalUSB3DockDriver.kext

(com.codexdigital.driver.usbDockDriver)

/System/Library/Extensions/CUDA.kext

(com.nvidia.CUDA)

/System/Library/Extensions/DeckLink_Driver.kext

(com.blackmagic-design.iokit.DeckLinkDriver)

/System/Library/Extensions/DeckLinkHD_Driver.kext

(com.blackmagic-design.iokit.DeckLinkHD_Driver)

/System/Library/Extensions/FAMProtocol.kext

(com.sony.protocol.prodisc)

/System/Library/Extensions/FTDIUSBSerialDriver.kext

(com.FTDI.driver.FTDIUSBSerialDriver)

/System/Library/Extensions/PACESupport.kext

(com.paceap.kext.PACESupport)

/System/Library/Extensions/PACESupport2.kext

(com.paceap.kext.PACESupport2)

/System/Library/Extensions/PACESupportFamily.kext

(com.paceap.kext.pacesupport.master)

/System/Library/Extensions/prodisc_fs.kext

(com.sony.filesystem.prodisc_fs)

/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext

(com.RemoteControl.USBLAN.usbpart)

/System/Library/Extensions/RoxioBluRaySupport.kext

(com.roxio.BluRaySupport)

/System/Library/Extensions/Sentinel.kext

(com.SafeNet.driver.Sentinel)

/System/Library/Extensions/SiLabsUSBDriver.kext

(com.silabs.driver.CP210xVCPDriver)

/System/Library/Extensions/SiLabsUSBDriver64.kext

(com.silabs.driver.CP210xVCPDriver64)

/Library/Audio/Plug-Ins/Components/DolbyMediaMeter.component

(com.Dolby.MediaMeterAU)

/Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component

(net.telestream.wmv.import)

/Library/Audio/Plug-Ins/HAL/InstantOn.driver

(com.rogueamoeba.InstantOn.driver)

/Library/Audio/Plug-Ins/VST/DolbyMediaMeter.vst

(com.Dolby.MediaMeterVST)

/Library/Extensions/SystemAudioRecorder.kext

(com.Perfect.Driver.SystemAudioRecorder)

/Library/Internet Plug-Ins/AdobePDFViewer.plugin

(com.adobe.acrobat.pdfviewer)

/Library/Internet Plug-Ins/DirectorShockwave.plugin

(com.adobe.shockwave.pluginshim)

/Library/Internet Plug-Ins/Flash Player.plugin

(N/A)

/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin

(net.telestream.wmv.plugin)

/Library/Internet Plug-Ins/googletalkbrowserplugin.plugin

(com.google.googletalkbrowserplugin)

/Library/Internet Plug-Ins/JavaAppletPlugin.plugin

(com.oracle.java.JavaAppletPlugin)

/Library/Internet Plug-Ins/LogitechHarmony.plugin

(com.logitech.harmony.LogitechHarmony)

/Library/Internet Plug-Ins/NPDjVu.plugin

(com.caminova.NPDjVu)

/Library/Internet Plug-Ins/o1dbrowserplugin.plugin

(com.google.o1dbrowserplugin)

/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

(com.microsoft.sharepoint.browserplugin)

/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin

(com.microsoft.sharepoint.webkitplugin)

/Library/Internet Plug-Ins/Silverlight.plugin

(com.microsoft.SilverlightPlugin)

/Library/Internet Plug-Ins/TVUPlugin.webplugin

(com.tvunetworks.TVUPlugin)

/Library/Internet Plug-Ins/Unity Web Player.plugin

(com.unity.UnityWebPlayer)

/Library/PreferencePanes/ApplyLUTPane.prefPane

(com.colorgradingcentral.ApplyLUTPane)

/Library/PreferencePanes/Codex.prefPane

(com.codexdigital.prefpane)

/Library/PreferencePanes/CUDA Preferences.prefPane

(com.nvidia.CUDAPref)

/Library/PreferencePanes/DeckLinkPrefsPanel.prefPane

(com.blackmagic-design.DeckLinkPrefsPanel)

/Library/PreferencePanes/DPXCineonComponent.prefPane

(com.bootsmaat.prefpanel)

/Library/PreferencePanes/DPXCineonComponent.prefPane/Contents/Resources

(com.bootsmaat.prefpanel)

/Library/PreferencePanes/Flash Player.prefPane

(com.adobe.flashplayerpreferences)

/Library/PreferencePanes/Flip4Mac WMV.prefPane

(net.telestream.wmv.prefpane)

/Library/PreferencePanes/FontAgent Pro.prefPane

(com.insidersoftware.fappreferences)

/Library/PreferencePanes/FontAgent Pro.prefPane/Contents/Resources

(com.insidersoftware.fappreferences)

/Library/PreferencePanes/JavaControlPanel.prefPane

(com.oracle.java.JavaControlPanel)

/Library/PreferencePanes/MacFUSE.prefPane

(com.google.MacFUSE)

/Library/PreferencePanes/OSXFUSE.prefPane

(com.github.osxfuse.OSXFUSEPrefPane)

/Library/PreferencePanes/PhantomCine.prefPane

(com.gluetools.prefpanel-phantomcine)

/Library/PreferencePanes/SwitchResX.prefPane

(fr.madrau.switchresx.prefpane)

/Library/PreferencePanes/Tuxera NTFS.prefPane

(com.tuxera.ntfs.mac.prefpane)

/Library/QuickTime/AvidAV1xCodec.component

(com.avid.qtcodecs.AvidAV1xCodec)

/Library/QuickTime/AvidAVd1Codec.component

(com.avid.qtcodecs.AvidAVd1Codec)

/Library/QuickTime/AvidAVDJCodec.component

(com.avid.qtcodecs.AvidAVDJCodec)

/Library/QuickTime/AvidAVdnCodec.component

(com.avid.qtcodecs.AvidAVdnCodec)

/Library/QuickTime/AvidAVdvCodec.component

(com.avid.qtcodecs.AvidAVdvCodec)

/Library/QuickTime/AvidAVinCodec.component

(com.avid.qtcodecs.AvidAVinCodec)

/Library/QuickTime/AvidAVj2Codec.component

(com.avid.qtcodecs.AvidAVj2Codec)

/Library/QuickTime/AvidAVmpCodec.component

(com.avid.qtcodecs.AvidAVmpCodec)

/Library/QuickTime/AvidAVpkCodec.component

(com.avid.qtcodecs.AvidAVpkCodec)

/Library/QuickTime/AvidAVrpCodec.component

(com.avid.qtcodecs.AvidAVrpCodec)

/Library/QuickTime/AvidAVUICodec.component

(com.avid.qtcodecs.AvidAVUICodec)

/Library/QuickTime/Blackmagic Codec.component

(com.blackmagic-design.BlackmagicCodec)

/Library/QuickTime/Cine.component

(com.gluetools.CineComponent)

/Library/QuickTime/DPX_Importer.component

(com.bootsmade.DPXImporter)

/Library/QuickTime/Flip4Mac WMV Advanced.component

(net.telestream.wmv.advanced)

/Library/QuickTime/Flip4Mac WMV Export.component

(net.telestream.wmv.export)

/Library/QuickTime/Flip4Mac WMV Import.component

(net.telestream.wmv.import)

/Library/QuickTime/PIXDRM.component

(com.pixsystem.pixdrm.component)

/Library/QuickTime/QTMpeg4Codec.component

(com.apple.QTMpeg4Codec)

/Library/ScriptingAdditions/Adobe Unit Types.osax

(N/A)

/Library/ScriptingAdditions/SwitchResX Extensions.osax

(fr.madrau.switchresx.osax.extensions)

/Library/ScriptingAdditions/SwitchResX Menu.osax

(fr.madrau.switchresx.osax.cmm)

/Library/Spotlight/Cine.mdimporter

(com.gluetools.cineSpotlightBundle)

/Library/Spotlight/DjVu.mdimporter

(com.caminova.djvu.mdimporter)

Library/Address Book Plug-Ins/SkypeABDialer.bundle

(com.skype.skypeabdialer)

Library/Address Book Plug-Ins/SkypeABSMS.bundle

(com.skype.skypeabsms)

Library/Internet Plug-Ins/doubleTwistWebPlugin.bundle

(com.doubleTwist.webPlugin)

Library/Internet Plug-Ins/WebEx64.plugin

(com.cisco_webex.plugin.gpc64)

Library/PreferencePanes/AkamaiNetSession.prefPane

(com.yourcompany.AkamaiNetSession)

Library/PreferencePanes/AkamaiNetSession.prefPane/Contents/Resources

(com.yourcompany.${PRODUCT_NAME)

Library/PreferencePanes/MusicManager.prefPane

(com.google.musicmanager.pref)

Library/PreferencePanes/VLC Streamer.prefPane

(com.HobbyistSoftware.VLCStreamPrefs)

Library/Widgets/DonkeyKong.wdgt

(com.MacWidgets.widget.DonkeyKong)

Library/Widgets/TimecodeCalculator.wdgt

(pl.fr.netmedia.widget.TimecodeCalculator)

dylibs

/usr/lib/libiomp5.dylib

/usr/lib/sqlite/libtclsqlite3.0.dylib

Contents of /etc/hosts

127.0.0.1 localhost

255.255.255.255 broadcasthost

::1 localhost

fe80::1%lo0 localhost

127.0.0.1 activate.adobe.com

127.0.0.1 practivate.adobe.com

127.0.0.1 lm.licenses.adobe.com

127.0.0.1 lmlicenses.wip4.adobe.com

Contents of /etc/launchd.conf

limit maxfiles 10000 10000

Contents of /etc/sysctl.conf

kern.sysv.shmmni=256

kern.sysv.shmseg=64

kern.sysv.shmmax=268435456

kern.sysv.shmall=65536

Contents of /etc/ssh_config (ASCII English text, with very long lines)

Host *

SendEnv LANG LC_*

Host *

XAuthLocation /opt/X11/bin/xauth

Contents of /etc/sshd_config

SyslogFacility AUTHPRIV

AuthorizedKeysFile .ssh/authorized_keys

UsePrivilegeSeparation sandbox # Default for new installations.

AcceptEnv LANG LC_*

Subsystem sftp /usr/libexec/sftp-server

XAuthLocation /opt/X11/bin/xauth

Login hook

/Library/Application Support/Blackmagic Design/Blackmagic DeckLink/DeckLinkLoginItem.sh

Root crontab

*/40 * * * * /usr/share/prey/prey.sh > /var/log/prey.log 2>&1

Global login items

/Applications/Broadcast.app

Font issues: 43

Bad plists

/Library/Preferences/com.epson.Epson Event Manager.UnInstallList.plist

/Library/Preferences/com.epson.EPSON Scan.UnInstallList.plist

/Library/Preferences/com.epson.Epson Scanner ICA Driver.UnInstallList.plist

/Library/Preferences/com.epson.Inkjet Printer Driver.UnInstallList.plist

/Library/Preferences/com.epson.Print CD.UnInstallList.plist

Library/Preferences/com.AMR.Offspring.plist

Library/Preferences/com.Truerex.Sundew.plist

Listeners

launchd: afpovertcp

kdc: kerberos

httpd: http

Restricted files: 681

Safari extensions

AdBlock

Widgets

TimecodeCalculator

Elapsed time (s): 314

Reply

Answer 15

MadMacs0

Level 5

5,233 points

Jun 24, 2014 2:32 PM in response to uiovybe0r87yfv bupiefab v

Linc does not usually reply to "me too" requests and there may not be anybody else who will stumble over your entry.

Start a new discussion item and completely describe your issue in order to have currently logged in users find it and give you some assistance. That's just the way this forum works.

You have installed some adware (Genieo), probably by accident, so take a look at the Adware Removal Guide : Genieo and consider running the author's automated Adware Removal Tool to get rid of all currently known adware.

Reply