iPhone won't send picture texts to Android phones

I can't send pics via text to Android

[Re-Titled by Host]

iMac, Mac OS X (10.6)

Posted on Jun 1, 2014 6:32 PM

Top-ranking reply

chuck_3rd

Community Specialist

Posted on Jun 4, 2014 8:44 AM

Hello ,

Thanks for using Apple Support Communities.

To troubleshoot your issue of not being able to MMS, please follow the troubleshooting below:

To resolve issues with sending and receiving MMS, follow these steps

Go to Settings and turn airplane mode off.

Go to Settings > Messages and turn MMS Messaging on.

Go to Settings > Cellular and turn Cellular Data on.

Go to Settings > Cellular and turn Data Roaming on if you're roaming on a cellular provider network that is different from your billing provider's network.

Make sure that you have a cellular data connection in the status bar of your iPhone.

Go to Settings and turn Wi-Fi off. Open Safari and navigate to www.apple.com to verify that you have a data connection. Turn Wi-Fi back on to continue using Wi-Fi for other features. If your cellular data connection isn't available, follow these steps.

Make sure that you can send and receive SMS. If you can't send and receive SMS, see the "Issues with sending and receiving SMS" section, above. MMS might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn more about which network your phone supports.

Restart your iPhone.

Tap Settings > General > Reset > Reset Network Settings on your iPhone.

Remove your SIM card and insert it again.

If you still can't send or receive MMS, follow these steps

Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.

Go to Settings > Messages and turn on group messaging if you're sending a group message.

Make sure that you're using the area code with the contact's phone number. When you send messages internationally, you also need the contact's international code.

If you're using a "Pay as you go" MMS plan, make sure it has enough available balance. If you're unsure of your MMS plan or available balance, contact your carrier.

If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.

If the issue occurs with a specific contact or contacts, delete and recreate the contact from the Contacts app. Send a new message to the new contact.

Back up and restore your iPhone as new.

If your carrier has recently ported your phone number, the porting process might not be complete. Contact your carrier to confirm that the porting process is complete.

Contact your carrier to verify that you're provisioned to send SMS and are in an area with cellular coverage.

Contact your carrier to verify that there aren't blocks or filters on your wireless account preventing you from sending SMS.

Your carrier might require modified APN settings to use MMS.

iOS: Troubleshooting Messages

http://support.apple.com/kb/TS2755

Take care,

Alex H.

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58 replies

Oct 2, 2017 10:06 AM in response to Munro1982djdjd

Munro1982djdjd wrote:

I know your first response is to assume I’m inept, but I’m not the only one with this issue. None of the fixes you listed did anything. Please try harder.

No one is assuming you're inept. Unless you tell us what you've done already, we don't know. "Everything" is not that useful. We can try harder at mind reading but, really I think it would be more productive if you tried harder at giving more details.

What did your carrier say when you contacted them?

Remember, this is a user-to-user forum. No one is obligated to help you.

Jen0624

Level 1

4 points

Oct 20, 2017 3:28 PM in response to IdrisSeabright

Mine is doing the same thing. I can not send video to any android user. These are all people that I have previously on numerous occasions sent videos to. I sent the same video to multiple family members (the same group I have been sending to videos to for several years now) MMS and SMS are on. I have turned them on/off/restarted my phone and nothing is allowing the videos to be delivered

Oct 20, 2017 3:47 PM in response to Jen0624

In order to send a video to someone using an Android phone, you need to have an active cellular data connection.

Also, what did your carrier say when you called them to make sure that your account was still set up properly?

Nov 7, 2017 5:09 PM in response to Steve the Microsoft guy

Hi, I literally had the same problem and it wasn’t an Apple issue at all or my carrier issue. If you go to settings, then go to general, then go to about....you may be prompted to “update your carrier settings.” Update it and the problem will be resolved.

Nov 8, 2017 6:23 AM in response to Sjeanie91

Sjeanie91 wrote:

Hi, I literally had the same problem and it wasn’t an Apple issue at all or my carrier issue. If you go to settings, then go to general, then go to about....you may be prompted to “update your carrier settings.” Update it and the problem will be resolved.

If it required a carrier update to resolve, it was indeed a carrier issue. Verizon did recently have a problem with iPhones sending video to non-Apple devices and resolved it with a carrier update. Given that this thread goes back more than three years, it's probably not the answer for everyone. This sort of problem usually has multiple causes.

Glad your phone is working correctly again.

Nov 12, 2017 6:35 AM in response to Steve the Microsoft guy

Why can’t I send pictures or videos via text to a android device ?

I went to settings

Than general

Than about

Than Carrier. Yes I tapped update Carrier. And it still has the problem of not being able to send pictures.

Nov 12, 2017 6:40 AM in response to Bearpaw1031

Did you contact your carrier and make sure that your account is set up for MMS messaging? Even if it was before, sometimes things happen.

Did you go to Settings>Messages>MMS and make sure that it's turned on?\

Do you have an active cellular data connect?

Nov 12, 2017 6:51 AM in response to IdrisSeabright

I will call them.

Thank you.

I have WiFi on cellular Data off. I will try data on first before I call.

Verizon must have changed things. I’ve not done anything different on my end when sending pictures. I keep data off unless I leave the house. It keeps my usage down.

Thank you for responding so quickly. 😊

Dec 17, 2017 12:36 PM in response to yolande

Well...I may have stumbled on the issue that is causing this problem for everyone. When your iphone reboots (which it will do every time there is an IOS update, or you reboot manually), the Iphone changes the Cellular Data APN to "alpha" which I am guessing is the IOS default. So, you have to go to your cellular settings, and change just the cellular data APN (it doesn't seem to change anything else in the cellular settings.....just that one item) back to the correct APN but DON'T REBOOT. I just realized that every time my Iphone rebooted, the cellular APN changed back to "alpha" which is not the correct APN for my cellular service. So, hopefully that is the issue and the fix for everyone having this problem!

Dec 17, 2017 4:05 PM in response to hiltonhilton

hiltonhilton wrote:

Well...I may have stumbled on the issue that is causing this problem for everyone. When your iphone reboots (which it will do every time there is an IOS update, or you reboot manually), the Iphone changes the Cellular Data APN to "alpha" which I am guessing is the IOS default.

People using a supported carrier won't have access to the APN. People who are using an unsupported carrier will frequently have problems such as you describe.

truk1

Level 1

4 points

Dec 29, 2017 8:49 PM in response to chuck_3rd

Does not fix the problem. My partner has iPhone 6S as do I, on different carriers. We can send and receive MMS pictures just fine between us and any other iPhone users. Pitctures fail to send or be received with both our iPhone Shane frame or to any non-iPhone user, like to or from a Samsung. Yet the same sung can send and receive images to other non-Samsung phones. And some Samsung say to other iPhones, just not to our iPhones.

Apr 21, 2017 7:47 PM in response to Steve the Microsoft guy

hi so i need to text message my friends when it's not passed 10:30 how do i fix it

Apr 21, 2017 7:55 PM in response to chuck_3rd

why can't i send pictures to android users from my iphone ??

lynwat

Level 1

13 points

Apr 25, 2017 5:54 PM in response to TaylorGore

I am having the same problem. So frustrating. I have done everything said and still nothing.

Apr 27, 2017 6:50 PM in response to Steve the Microsoft guy

I can send pictures to others iPhones but not to android phones , can you please he

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iPhone won't send picture texts to Android phones