I can't send pics via text to Android
[Re-Titled by Host]iMac, Mac OS X (10.6)
Hello ,
Thanks for using Apple Support Communities.
To troubleshoot your issue of not being able to MMS, please follow the troubleshooting below:
To resolve issues with sending and receiving MMS, follow these steps
- Go to Settings and turn airplane mode off.
- Go to Settings > Messages and turn MMS Messaging on.
- Go to Settings > Cellular and turn Cellular Data on.
- Go to Settings > Cellular and turn Data Roaming on if you're roaming on a cellular provider network that is different from your billing provider's network.
- Make sure that you have a cellular data connection in the status bar of your iPhone.
- Go to Settings and turn Wi-Fi off. Open Safari and navigate to www.apple.com to verify that you have a data connection. Turn Wi-Fi back on to continue using Wi-Fi for other features. If your cellular data connection isn't available, follow these steps.
- Make sure that you can send and receive SMS. If you can't send and receive SMS, see the "Issues with sending and receiving SMS" section, above. MMS might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn more about which network your phone supports.
- Restart your iPhone.
- Tap Settings > General > Reset > Reset Network Settings on your iPhone.
- Remove your SIM card and insert it again.
If you still can't send or receive MMS, follow these steps
- Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
- Go to Settings > Messages and turn on group messaging if you're sending a group message.
- Make sure that you're using the area code with the contact's phone number. When you send messages internationally, you also need the contact's international code.
- If you're using a "Pay as you go" MMS plan, make sure it has enough available balance. If you're unsure of your MMS plan or available balance, contact your carrier.
- If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
- If the issue occurs with a specific contact or contacts, delete and recreate the contact from the Contacts app. Send a new message to the new contact.
- Back up and restore your iPhone as new.
- If your carrier has recently ported your phone number, the porting process might not be complete. Contact your carrier to confirm that the porting process is complete.
- Contact your carrier to verify that you're provisioned to send SMS and are in an area with cellular coverage.
- Contact your carrier to verify that there aren't blocks or filters on your wireless account preventing you from sending SMS.
- Your carrier might require modified APN settings to use MMS.
http://support.apple.com/kb/TS2755
Take care,
Alex H.
Why you think we are stupid? I phone have a problem and don't want to address it. And calling US stupid is the best thing that they can do; shame on you all this doesn't make us want apple more or going to make us tell our friends buy iPhone so I can send you picks and videos.
Had the same issue. I couldn't send mms to android phones, only iMessages to Apple devices.
Strangely enough, turning _OFF_ "MMS messaging" (grey) in Settings>Messages actually solved the problem for me. Now MMS works fine, although it's still deactivated.
Unbelievable!! That worked for me too!!!
how Weird is that!? I turned MMS OFF (in grey) and the picture went through!! 😕
Yes, yes and yes. I have sprint. I have data and my plan isn't preventing it. I don't have problems sending anything from my daughters android to other androids. Just from the iPhone. I have checked all of the settings from the previous post. I'm at a loss on what else to check.
I tried everything in the walk through with no luck. I can't send any videos to my android family. They can send me photos and such but I can't send any videos to them. please help! I hate the new iOS 11!!!!
Munro1982djdjd wrote:
I know your first response is to assume I’m inept, but I’m not the only one with this issue. None of the fixes you listed did anything. Please try harder.
No one is assuming you're inept. Unless you tell us what you've done already, we don't know. "Everything" is not that useful. We can try harder at mind reading but, really I think it would be more productive if you tried harder at giving more details.
What did your carrier say when you contacted them?
Remember, this is a user-to-user forum. No one is obligated to help you.
Mine is doing the same thing. I can not send video to any android user. These are all people that I have previously on numerous occasions sent videos to. I sent the same video to multiple family members (the same group I have been sending to videos to for several years now) MMS and SMS are on. I have turned them on/off/restarted my phone and nothing is allowing the videos to be delivered
Why can’t I send pictures or videos via text to a android device ?
I went to settings
Than general
Than about
Than Carrier. Yes I tapped update Carrier. And it still has the problem of not being able to send pictures.
I will call them.
Thank you.
I have WiFi on cellular Data off. I will try data on first before I call.
Verizon must have changed things. I’ve not done anything different on my end when sending pictures. I keep data off unless I leave the house. It keeps my usage down.
Thank you for responding so quickly. 😊
Does not fix the problem. My partner has iPhone 6S as do I, on different carriers. We can send and receive MMS pictures just fine between us and any other iPhone users. Pitctures fail to send or be received with both our iPhone Shane frame or to any non-iPhone user, like to or from a Samsung. Yet the same sung can send and receive images to other non-Samsung phones. And some Samsung say to other iPhones, just not to our iPhones.
pflashflood wrote:
Dude none of this helps, everyone I know has this issue.
But most people don't. Which troubleshooting steps listed in this thread have you tried? There have been quite a number and I didn't provide most of them. Most importantly, what did your carrier say when you discussed the issue with them?
Interesting that you should assume I'm male.....
Roxanne.Ritchie wrote:
Yes! I can send videos to my husbands iPhone and it sends instantly, but no photos to my friends with androids at all.
Do you have MMS enabled with your carrier? Do you have MMS turned on in Settings>Messages? Do you have an active cellular data connection?
I would start by double checking with Sprint that there are no blocks on MMS on your account. I know you said it's enabled but sometimes things happen. I've seen it happen that someone tries to put a block on something on a child's phone and it ends up on theirs. Or, when they switch phones, settings get messed up.
My next step would be to reset the network settings. Settings>General>Reset>Reset Network Settings (note this will delete all saved WiFi passcodes).
I am having problems sending videos and pictures to anyone to and I have also done everything that you said or that that other person said. I have since then asked around my office and nobody seems to be able to send pictures or video to a phone other than iPhone we all have several different carriers
How did you solve t
iPhone won't send picture texts to Android phones
