My Macbook Pro is going extremely slow. Please help

Question

Hi. My macbook pro that I purchased in 2010 has been running extremley slow the past few months. Especially when I run anything like spotify or netflix. My computer gets extremley hot to the point I can probably flip it over and cook eggs on it!! The fan is extremley loud! It is extremley slow compared to how it was when i first purchased this bad boy. It has even crashed a few times this week and when I turn it back on it gives me a message saying it crashed because of a system error or something like that. I ran an etreCheck but I dont know exactly how to understand it. Can anyone help me out?EtreCheck version: 1.9.11 (43) - report generated June 2, 2014 at 10:51:49 PM PDTHardware Information:          MacBook Pro (13-inch, Mid 2010)          MacBook Pro - model: MacBookPro7,1          1 2.4 GHz Intel Core 2 Duo CPU: 2 cores          4 GB RAMVideo Information:          NVIDIA GeForce 320M - VRAM: 256 MBSystem Software:          OS X 10.9.2 (13C64) - Uptime: 6 days 0:54:11Disk Information:          TOSHIBA MK2555GSXF disk0 : (250.06 GB)                    EFI (disk0s1) &lt;not mounted&gt;: 209.7 MB                     Macintosh HD (disk0s2) / [Startup]: 249.2 GB (42.18 GB free)                    Recovery HD (disk0s3) &lt;not mounted&gt;: 650 MB           MATSHITADVD-R   UJ-898  USB Information:          Apple Inc. Built-in iSight           Apple Internal Memory Card Reader           Apple Inc. BRCM2046 Hub                     Apple Inc. Bluetooth USB Host Controller           Apple Computer, Inc. IR Receiver           Apple Inc. Apple Internal Keyboard / Trackpad Gatekeeper:          Mac App Store and identified developersKernel Extensions:          [not loaded] com.cisco.cscotun (1.0) Support          [not loaded] com.symantec.kext.SymAPComm (11.1.2f17) Support          [kext loaded] com.symantec.kext.internetSecurity (1.3.2f5) Support          [kext loaded] com.symantec.kext.ips (3.1f10) Support          [kext loaded] org.virtualbox.kext.VBoxDrv (4.1.2) Support          [not loaded] org.virtualbox.kext.VBoxNetAdp (4.1.2) Support          [not loaded] org.virtualbox.kext.VBoxNetFlt (4.1.2) Support          [kext loaded] org.virtualbox.kext.VBoxUSB (4.1.2) SupportStartup Items:          VirtualBox: Path: /Library/StartupItems/VirtualBoxProblem System Launch Daemons:          [failed] com.apple.wdhelper.plistLaunch Daemons:          [loaded] com.adobe.fpsaud.plist Support          [loaded] com.adobe.SwitchBoard.plist Support          [running] com.cisco.anyconnect.vpnagentd.plist Support          [loaded] com.google.keystone.daemon.plist Support          [loaded] com.symantec.avscandaemon.plist Support          [running] com.symantec.diskMountNotify.plist Support          [loaded] com.symantec.MissedTasks.plist Support          [loaded] com.symantec.navapd.plist Support          [loaded] com.symantec.navapdaemonsl.plist Support          [loaded] com.symantec.Sched501-1.plist Support          [running] com.symantec.sharedsettings.plist Support          [running] com.symantec.symdaemon.plist Support          [running] com.symantec.symSchedDaemon.plist SupportLaunch Agents:          [not loaded] com.adobe.AAM.Updater-1.0.plist Support          [loaded] com.cisco.anyconnect.gui.plist Support          [loaded] com.divx.dms.agent.plist Support          [loaded] com.divx.update.agent.plist Support          [loaded] com.google.keystone.agent.plist Support          [running] com.symantec.uiagent.application.plist SupportUser Launch Agents:          [loaded] com.adobe.AAM.Updater-1.0.plist Support          [loaded] com.facebook.videochat.[redacted].plist Support          [running] com.spotify.webhelper.plist Support          [not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist Support          [not loaded] org.virtualbox.vboxwebsrv.plist SupportUser Login Items:          iTunesHelper          Canon IJ Network Scanner Selector2          Spotify          SymSecondaryLaunchInternet Plug-ins:          o1dbrowserplugin: Version: 5.4.1.18709 Support          OVSHelper: Version: 1.1 Support          Default Browser: Version: 537 - SDK 10.9          Google Earth Web Plug-in: Version: 7.1 Support          Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support          FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support          DivX Web Player: Version: 3.0.1.5 - SDK 10.5 Support          Flash Player: Version: 13.0.0.214 - SDK 10.6 Support          QuickTime Plugin: Version: 7.7.3          googletalkbrowserplugin: Version: 5.4.1.18709 Support          iPhotoPhotocast: Version: 7.0          EPPEX Plugin: Version: 3.0.5.0 Support          JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check versionSafari Extensions:          AdBlock: Version: 2.6.35Audio Plug-ins:          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9          AirPlay: Version: 2.0 - SDK 10.9          AppleAVBAudio: Version: 203.2 - SDK 10.9          iSightAudio: Version: 7.7.3 - SDK 10.9iTunes Plug-ins:          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9User iTunes Plug-ins:          AudioScrobbler: Version: 4.0.0 - SDK 10.7 Support3rd Party Preference Panes:          Flash Player  Support          Norton/nQuickMenu  Support          Perian  SupportTime Machine:          Time Machine not configured!Top Processes by CPU:              81%          Spotify              32%          Safari              17%          com.apple.WebKit.Networking               9%          WindowServer               0%          hiddTop Processes by Memory:          201 MB          Safari          134 MB          com.apple.WebKit.WebContent          98 MB          Finder          53 MB          com.apple.WebKit.Networking          49 MB          Google ChromeVirtual Memory Information:          116 MB          Free RAM          1.06 GB          Active RAM          1011 MB          Inactive RAM          623 MB          Wired RAM          22.61 GB          Page-ins          483 MB          Page-outs

Melophage · Answer

psploco,uninstall your Symantec antivirus software. Uninstall Perian — it’s not supported under Mavericks. Upgrade your VirtualBox software — 4.1.2 doesn’t support Mavericks. (The latest version, 4.3.12, does.) After doing these tasks, reboot. If it runs better after that, purchase an external hard disk to use as a Time Machine backup destination, format that external hard disk in Disk Utility, and make a back up your system. Once it’s backed up, download and install the upgrade to OS X 10.9.3.

psploco · Answer

I hardly ever use any of those programs. Would they still affect my performance anyway?also I noticed I have very high page in and page outs. I have no idea what that means exactly but ive heard that those numbers are bad. Can you clarify.Im currently uninstalling those programs to see if erformance improves

psploco · Answer

Question: how do I uninstal virtual box and PerianThey dont pop up in the applications folder and i cant seem to find them

Melophage · Answer

psploco,the antivirus would directly affect your performance. The other programs could have made system-level changes which would indirectly affect your performance. Page-ins and page-outs are measurements of how often information in your RAM is copied from and to your internal disk, respectively. Disk I/O is several magnitudes slower then RAM I/O; minimizing paging is key to good performance.I don’t have either Perian or VirtualBox installed, so you’ll need to visit their Web sites to find out how to uninstall them. (Perhaps a newer version of VirtualBox can be installed to replace an older version of VirtualBox, without requiring an explicit VirtualBox uninstallation step? Check its Web site to find out.)

psploco · Answer

Thank you for the advice but I uninstalled both programs and my computer is still going slow. It even crashed today and I&#x27;m doing simple web browsing tasks

Melophage · Answer

psploco,if your MacBook Pro is still running hot, have you tried resetting its System Management Controller?

Allan Jones · Answer

Run EtreCherk again to see if you got all the Symantec components.

psploco · Answer

EtreCheck version: 1.9.11 (43) - report generated July 24, 2014 at 11:57:33 PM PDTHardware Information:  MacBook Pro (13-inch, Mid 2010)  MacBook Pro - model: MacBookPro7,1  1 2.4 GHz Intel Core 2 Duo CPU: 2 cores  4 GB RAMVideo Information:  NVIDIA GeForce 320M - VRAM: 256 MBSystem Software:  OS X 10.9.2 (13C64) - Uptime: 0 days 0:5:3Disk Information:  TOSHIBA MK2555GSXF disk0 : (250.06 GB)  EFI (disk0s1) &lt;not mounted&gt;: 209.7 MB   Macintosh HD (disk0s2) / [Startup]: 249.2 GB (28.99 GB free)  Recovery HD (disk0s3) &lt;not mounted&gt;: 650 MB   MATSHITADVD-R   UJ-898  USB Information:  Apple Inc. Built-in iSight   Apple Internal Memory Card Reader   Apple Inc. BRCM2046 Hub   Apple Inc. Bluetooth USB Host Controller   Apple Computer, Inc. IR Receiver   Apple Inc. Apple Internal Keyboard / Trackpad Gatekeeper:  Mac App Store and identified developersKernel Extensions:  [not loaded] com.cisco.cscotun (1.0) Support  [kext loaded] org.virtualbox.kext.VBoxDrv (4.1.2) Support  [not loaded] org.virtualbox.kext.VBoxNetAdp (4.1.2) Support  [not loaded] org.virtualbox.kext.VBoxNetFlt (4.1.2) Support  [kext loaded] org.virtualbox.kext.VBoxUSB (4.1.2) SupportStartup Items:  VirtualBox: Path: /Library/StartupItems/VirtualBoxLaunch Daemons:  [loaded] com.adobe.fpsaud.plist Support  [loaded] com.adobe.SwitchBoard.plist Support  [running] com.cisco.anyconnect.vpnagentd.plist Support  [loaded] com.google.keystone.daemon.plist SupportLaunch Agents:  [not loaded] com.adobe.AAM.Updater-1.0.plist Support  [loaded] com.cisco.anyconnect.gui.plist Support  [loaded] com.divx.dms.agent.plist Support  [loaded] com.divx.update.agent.plist Support  [loaded] com.google.keystone.agent.plist SupportUser Launch Agents:  [loaded] com.adobe.AAM.Updater-1.0.plist Support  [loaded] com.facebook.videochat.[redacted].plist Support  [running] com.spotify.webhelper.plist Support  [not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist Support  [not loaded] org.virtualbox.vboxwebsrv.plist SupportUser Login Items:  iTunesHelper  Canon IJ Network Scanner Selector2  Spotify  SymSecondaryLaunchInternet Plug-ins:  o1dbrowserplugin: Version: 5.4.2.18903 Support  OVSHelper: Version: 1.1 Support  Default Browser: Version: 537 - SDK 10.9  Google Earth Web Plug-in: Version: 7.1 Support  Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support  FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support  DivX Web Player: Version: 3.0.1.5 - SDK 10.5 Support  Flash Player: Version: 14.0.0.145 - SDK 10.6 Support  QuickTime Plugin: Version: 7.7.3  googletalkbrowserplugin: Version: 5.4.2.18903 Support  iPhotoPhotocast: Version: 7.0  EPPEX Plugin: Version: 3.0.5.0 Support  JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check versionSafari Extensions:  AdBlock: Version: 2.7.8Audio Plug-ins:  BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9  AirPlay: Version: 2.0 - SDK 10.9  AppleAVBAudio: Version: 203.2 - SDK 10.9  iSightAudio: Version: 7.7.3 - SDK 10.9iTunes Plug-ins:  Quartz Composer Visualizer: Version: 1.4 - SDK 10.93rd Party Preference Panes:  Flash Player  SupportTime Machine:  Time Machine not configured!Top Processes by CPU:      11% WindowServer      8% Spotify      1% hidd      1% coreaudiod      0% fontdTop Processes by Memory:  106 MB Spotify  106 MB softwareupdated  90 MB Finder  66 MB mds_stores  61 MB DockVirtual Memory Information:  1.99 GB Free RAM  1.05 GB Active RAM  265 MB Inactive RAM  457 MB Wired RAM  282 MB Page-ins  0 B Page-outs

psploco · Answer

COMPUTER IS STILL RUNNING INCREDIBLY SLOWIT TAKES 5 MINUTES TO START UP!

psploco · Answer

I&#x27;ve done it multiple times and it did not make a difference

David Ramsay1 · Answer

Run Disk Utility and check the Disk AND the boot partition separatelyRepair Permissions on the boot partitionNow reboot holding the shift key down into safe boot which will only load Apple required items, is it better now?Once this is done reboot without holding shift key down, is it the same or worse?What OS was installed under VirtualBox?

psploco · Answer

I don&#x27;t think I ever used virtual box. I can&#x27;t even find any virtual box files anywhere when i search. I definatley did not install another OSI am currently Repairing Permissions and will reboot soon. Hopefully this works.

psploco · Answer

you won&#x27;t believe thisbut now it runs even SLOWER!

psploco · Answer

FIIINALLY found a way to remove virtualbox... Lets see if this actually makes a difference. EtreCheck version: 1.9.11 (43) - report generated July 25, 2014 at 2:06:47 AM PDTHardware Information:  MacBook Pro (13-inch, Mid 2010)  MacBook Pro - model: MacBookPro7,1  1 2.4 GHz Intel Core 2 Duo CPU: 2 cores  4 GB RAMVideo Information:  NVIDIA GeForce 320M - VRAM: 256 MBSystem Software:  OS X 10.9.2 (13C64) - Uptime: 0 days 0:36:23Disk Information:  TOSHIBA MK2555GSXF disk0 : (250.06 GB)  EFI (disk0s1) &lt;not mounted&gt;: 209.7 MB   Macintosh HD (disk0s2) / [Startup]: 249.2 GB (43.84 GB free)  Recovery HD (disk0s3) &lt;not mounted&gt;: 650 MB   MATSHITADVD-R   UJ-898  USB Information:  Apple Inc. Built-in iSight   Apple Internal Memory Card Reader   Apple Computer, Inc. IR Receiver   Apple Inc. BRCM2046 Hub   Apple Inc. Bluetooth USB Host Controller   Apple Inc. Apple Internal Keyboard / Trackpad Gatekeeper:  AnywhereKernel Extensions:  [not loaded] com.cisco.cscotun (1.0) SupportLaunch Daemons:  [loaded] com.adobe.fpsaud.plist Support  [running] com.cisco.anyconnect.vpnagentd.plist Support  [loaded] com.google.keystone.daemon.plist SupportLaunch Agents:  [loaded] com.cisco.anyconnect.gui.plist Support  [loaded] com.divx.dms.agent.plist Support  [loaded] com.divx.update.agent.plist Support  [loaded] com.google.keystone.agent.plist SupportUser Launch Agents:  [loaded] com.facebook.videochat.[redacted].plist Support  [running] com.spotify.webhelper.plist Support  [not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist SupportUser Login Items:  iTunesHelper  Canon IJ Network Scanner Selector2  Spotify  SymSecondaryLaunchInternet Plug-ins:  o1dbrowserplugin: Version: 5.4.2.18903 Support  OVSHelper: Version: 1.1 Support  Default Browser: Version: 537 - SDK 10.9  Google Earth Web Plug-in: Version: 7.1 Support  Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support  FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support  DivX Web Player: Version: 3.0.1.5 - SDK 10.5 Support  Flash Player: Version: 14.0.0.145 - SDK 10.6 Support  QuickTime Plugin: Version: 7.7.3  googletalkbrowserplugin: Version: 5.4.2.18903 Support  iPhotoPhotocast: Version: 7.0  EPPEX Plugin: Version: 3.0.5.0 Support  JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check versionSafari Extensions:  AdBlock: Version: 2.7.8Audio Plug-ins:  BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9  AirPlay: Version: 2.0 - SDK 10.9  AppleAVBAudio: Version: 203.2 - SDK 10.9  iSightAudio: Version: 7.7.3 - SDK 10.9iTunes Plug-ins:  Quartz Composer Visualizer: Version: 1.4 - SDK 10.93rd Party Preference Panes:  Flash Player  SupportTime Machine:  Time Machine not configured!Top Processes by CPU:      12% Spotify      6% WindowServer      2% hidd      1% coreaudiod      0% psTop Processes by Memory:  176 MB Safari  152 MB Finder  135 MB com.apple.IconServicesAgent  135 MB com.apple.WebKit.WebContent  98 MB SpotifyVirtual Memory Information:  203 MB Free RAM  1.58 GB Active RAM  1.29 GB Inactive RAM  490 MB Wired RAM  507 MB Page-ins  26 MB Page-outs

Melophage · Answer

psploco,which version of DivX do you have installed? If the comments about it at MacUpdate are accurate, then it might be worth uninstalling too. (If you find it indispensable, then make sure that you have its most recent version installed.)Is your Cisco AnyConnect software up to date?What does the “SymSecondaryLaunch” user login item do?Microsoft just released an updated version of Silverlight (5.1.30514.0): it can be downloaded from here.