Level 1

4 points

My Macbook Pro is going extremely slow. Please help

Hi. My macbook pro that I purchased in 2010 has been running extremley slow the past few months. Especially when I run anything like spotify or netflix. My computer gets extremley hot to the point I can probably flip it over and cook eggs on it!! The fan is extremley loud! It is extremley slow compared to how it was when i first purchased this bad boy. It has even crashed a few times this week and when I turn it back on it gives me a message saying it crashed because of a system error or something like that. I ran an etreCheck but I dont know exactly how to understand it. Can anyone help me out?

EtreCheck version: 1.9.11 (43) - report generated June 2, 2014 at 10:51:49 PM PDT

Hardware Information:

MacBook Pro (13-inch, Mid 2010)

MacBook Pro - model: MacBookPro7,1

1 2.4 GHz Intel Core 2 Duo CPU: 2 cores

4 GB RAM

Video Information:

NVIDIA GeForce 320M - VRAM: 256 MB

System Software:

OS X 10.9.2 (13C64) - Uptime: 6 days 0:54:11

Disk Information:

TOSHIBA MK2555GSXF disk0 : (250.06 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 249.2 GB (42.18 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-898

USB Information:

Apple Inc. Built-in iSight

Apple Internal Memory Card Reader

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Apple Inc. Apple Internal Keyboard / Trackpad

Gatekeeper:

Mac App Store and identified developers

Kernel Extensions:

[not loaded] com.cisco.cscotun (1.0) Support

[not loaded] com.symantec.kext.SymAPComm (11.1.2f17) Support

[kext loaded] com.symantec.kext.internetSecurity (1.3.2f5) Support

[kext loaded] com.symantec.kext.ips (3.1f10) Support

[kext loaded] org.virtualbox.kext.VBoxDrv (4.1.2) Support

[not loaded] org.virtualbox.kext.VBoxNetAdp (4.1.2) Support

[not loaded] org.virtualbox.kext.VBoxNetFlt (4.1.2) Support

[kext loaded] org.virtualbox.kext.VBoxUSB (4.1.2) Support

Startup Items:

VirtualBox: Path: /Library/StartupItems/VirtualBox

Problem System Launch Daemons:

[failed] com.apple.wdhelper.plist

Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.adobe.SwitchBoard.plist Support

[running] com.cisco.anyconnect.vpnagentd.plist Support

[loaded] com.google.keystone.daemon.plist Support

[loaded] com.symantec.avscandaemon.plist Support

[running] com.symantec.diskMountNotify.plist Support

[loaded] com.symantec.MissedTasks.plist Support

[loaded] com.symantec.navapd.plist Support

[loaded] com.symantec.navapdaemonsl.plist Support

[loaded] com.symantec.Sched501-1.plist Support

[running] com.symantec.sharedsettings.plist Support

[running] com.symantec.symdaemon.plist Support

[running] com.symantec.symSchedDaemon.plist Support

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

[loaded] com.cisco.anyconnect.gui.plist Support

[loaded] com.divx.dms.agent.plist Support

[loaded] com.divx.update.agent.plist Support

[loaded] com.google.keystone.agent.plist Support

[running] com.symantec.uiagent.application.plist Support

User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist Support

[loaded] com.facebook.videochat.[redacted].plist Support

[running] com.spotify.webhelper.plist Support

[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist Support

[not loaded] org.virtualbox.vboxwebsrv.plist Support

User Login Items:

iTunesHelper

Canon IJ Network Scanner Selector2

Spotify

SymSecondaryLaunch

Internet Plug-ins:

o1dbrowserplugin: Version: 5.4.1.18709 Support

OVSHelper: Version: 1.1 Support

Default Browser: Version: 537 - SDK 10.9

Google Earth Web Plug-in: Version: 7.1 Support

Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support

FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support

DivX Web Player: Version: 3.0.1.5 - SDK 10.5 Support

Flash Player: Version: 13.0.0.214 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

googletalkbrowserplugin: Version: 5.4.1.18709 Support

iPhotoPhotocast: Version: 7.0

EPPEX Plugin: Version: 3.0.5.0 Support

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

Safari Extensions:

AdBlock: Version: 2.6.35

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

User iTunes Plug-ins:

AudioScrobbler: Version: 4.0.0 - SDK 10.7 Support

3rd Party Preference Panes:

Flash Player Support

Norton\nQuickMenu Support

Perian Support

Time Machine:

Time Machine not configured!

Top Processes by CPU:

81% Spotify

32% Safari

17% com.apple.WebKit.Networking

9% WindowServer

0% hidd

Top Processes by Memory:

201 MB Safari

134 MB com.apple.WebKit.WebContent

98 MB Finder

53 MB com.apple.WebKit.Networking

49 MB Google Chrome

Virtual Memory Information:

116 MB Free RAM

1.06 GB Active RAM

1011 MB Inactive RAM

623 MB Wired RAM

22.61 GB Page-ins

483 MB Page-outs

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Jun 2, 2014 11:04 PM

63 replies

Oct 8, 2014 12:24 AM in response to psploco

2 Points;

try hardware monitor that will give you colour coded graphs of all the main hardware functions re temperature, fan speed etc.

AS for the machine running slow, can I suggest that if the machine is hot then it will be slowing down the processing speed etc to try to limit the temperature so the problem could just be the temperature. Have you ever opened it and either cleaned out the dust yourself or had an Apple trained engineer do it?

MAchines get very dirty after several years.

Lexiepex

Level 6

14,138 points

Oct 8, 2014 12:52 AM in response to psploco

"I can screenshot you the iStatPro to prove the fans are running over 5000rpm. If iStatPro isn't accurate anymore then do you know of another program that can show the rpm?" yes but you can not send a screenshot of fans at over 6000rpm 😁.

iStatpro is accurate ! not compatible means (I am told) that it will not run correctly, but the values are "correct": it reads the values from the system, it does not measure itself.

"The computer is still running slow whenever i do anything strenuous like open Spotify, iPhoto, logic. Even pages seems to be strenuous," This is not normal.

Update OSX with the Combo updater.

Take Spotify and iTuneshelper out of LoginItems, with the minus sign underneath: iTuneshelper is not important, is started automatically when needed. Start Spotify when needed, Quit when done. Let the Canon IJ driver in the LoginItems ! when you still use the Canon MF-Printer-Scanner.. But check if it is really the latest (I think you should check on the Canon site).

psploco Author

Level 1

4 points

Oct 8, 2014 1:02 AM in response to Lexiepex

I'll have you know I updated the OSX earlier (and I didn't use a backup!!!)

I will take spottily and ituneshelper out of login items but how exactly do i do that. and should the canon driver really be an issue if I hardly even use it?

I guarantee i will show you a screenshot of the fans at 6000rpm or higher. in fact i guarantee that i can possibly make a video of me flipping the macbook pro and cooking eggs on the back. thats how hot this thing gets.

Lexiepex

Level 6

14,138 points

Oct 8, 2014 11:09 AM in response to psploco

Just back from a 600Miles trip by car.

If you never use the Canon driver, take it out of LoginItems too.

Go to SystemPreferences->Users&Groups->LoginItems, there is the list, click them and use the minus sign underneath to remove them from the list.

Afterwards you do a restart.

Do not cook eggs on the back, just send me the picture. 😁

Your etrecheck list says 10.9.2: Mavericks is now on 10.9.5. Use the Combo update as I said before.

psploco Author

Level 1

4 points

Oct 10, 2014 9:17 PM in response to Lexiepex

It seems Apple deleted some of my posts. Anyway here is a screenshot of the temperature and fan rpm

Lexiepex

Level 6

14,138 points

Oct 11, 2014 1:29 AM in response to psploco

1. I don't think any of your posts were deleted, but if so you will have received an email about it and why:

when you are "overheated" this may happen, read the Terms Of Use of this forum again.

2. Yes 6000, probably just before the auto switching off of the system.

-------------

DO THE COMBO UPDATE as I proposed.

psploco Author

Level 1

4 points

Oct 11, 2014 10:11 AM in response to Lexiepex

Yes I received 2 emails from Apple saying they deleted my posts and I DID THE COMBO UPDATE DAYS AGO!!! you keep telling mt to do it but i already did it.

it runs at 6000 all the time and it has never done the auto shut off.

Lexiepex

Level 6

14,138 points

Oct 11, 2014 12:56 PM in response to psploco

You did not tell me about the combo, and your last etrecheck did not show it.

So the combo update did not make the issue go away?

Please keep your temper down.

Explain everything that you think I must know. Leave the emotions out.

What tool you use to measure the fans and other things.

Make a new etrecheck list. V2.0.1.

make a screengrab of your Applications folder, make screengrab of your utilities folder.

Let me think.

Be precise.

Lex

psploco Author

Level 1

4 points

Oct 11, 2014 1:48 PM in response to Lexiepex

As mentioned before i used iStatPro

psploco Author

Level 1

4 points

Oct 11, 2014 1:56 PM in response to Lexiepex

Do you really need a screen grab of every single app ? I have a bunch.

psploco Author

Level 1

4 points

Oct 11, 2014 1:57 PM in response to Lexiepex

EtreCheck version: 2.0.1 (82)

Report generated October 11, 2014 at 1:52:11 PM PDT

Hardware Information:ℹ️

MacBook Pro (13-inch, Mid 2010) (Verified)

MacBook Pro - model: MacBookPro7,1

1 2.4 GHz Intel Core 2 Duo CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff not supported

Wireless: en1: 802.11 a/b/g/n

Video Information:ℹ️

NVIDIA GeForce 320M - VRAM: 256 MB

Color LCD 1280 x 800

System Software:ℹ️

OS X 10.9.5 (13F34) - Uptime: 4 days 3:9:0

Disk Information:ℹ️

TOSHIBA MK2555GSXF disk0 : (250.06 GB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 249.20 GB (32.00 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

MATSHITADVD-R UJ-898

USB Information:ℹ️

Apple Inc. Built-in iSight

Apple Inc. iPhone

Apple Internal Memory Card Reader

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Apple Inc. Apple Internal Keyboard / Trackpad

Gatekeeper:ℹ️

Mac App Store and identified developers

Problem System Launch Daemons:ℹ️

[failed] com.apple.wdhelper.plist

Launch Daemons:ℹ️

[loaded] com.adobe.fpsaud.plist Support

User Launch Agents:ℹ️

[loaded] com.facebook.videochat.[redacted].plist Support

[running] com.spotify.webhelper.plist Support

[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist Support

User Login Items:ℹ️

iTunesHelper UNKNOWNHidden (missing value)

Canon IJ Network Scanner Selector2 ApplicationHidden (/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)

Spotify Application (/Applications/Spotify.app)

Internet Plug-ins:ℹ️

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support

EPPEX Plugin: Version: 3.0.5.0 Support

Flash Player: Version: 15.0.0.152 - SDK 10.6 Support

Default Browser: Version: 537 - SDK 10.9

o1dbrowserplugin: Version: 5.4.2.18903 Support

QuickTime Plugin: Version: 7.7.3

Google Earth Web Plug-in: Version: 7.1 Support

googletalkbrowserplugin: Version: 5.4.2.18903 Support

Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support

iPhotoPhotocast: Version: 7.0

Safari Extensions:ℹ️

AdBlock

Audio Plug-ins:ℹ️

DVCPROHDAudio: Version: 1.3.2

3rd Party Preference Panes:ℹ️

Flash Player Support

Time Machine:ℹ️

Time Machine not configured!

Top Processes by CPU:ℹ️

5% VLC

4% coreaudiod

3% WindowServer

1% PluginProcess

1% Safari

Top Processes by Memory:ℹ️

485 MB Safari

172 MB PluginProcess

99 MB Finder

56 MB softwareupdated

52 MB com.apple.WebKit.Networking

Virtual Memory Information:ℹ️

35 MB Free RAM

1.03 GB Active RAM

1.01 GB Inactive RAM

605 MB Wired RAM

3.06 GB Page-ins

416 MB Page-outs

Lexiepex

Level 6

14,138 points

Oct 11, 2014 2:19 PM in response to psploco

Does not look bad at all.

Read what I said about the Users&Groups/LoginItems !

Disable Adblock for the time being.

YES these screengrabs may give me a few ideas. Please.

psploco Author

Level 1

4 points

Oct 11, 2014 2:34 PM in response to Lexiepex

Here ya go Lex

Lexiepex

Level 6

14,138 points

Oct 12, 2014 2:55 AM in response to psploco

After use you can delete GoogleUpdateUninstaller.

I am not sure about the qualities of Phoneclean, is there a real uninstaller with it? I use iMazing (formerly Diskaid).

Google Chrome is a sloppy programmed app, memory leaker, not safe. If you want to use something else than Safari, use Firefox or Opera: very fast, safe. Do not use more browsers at the same time.

You do not need Cafeine: you better uninstall it.

Matlab: see the discussion

Is the Akai mixer mavericks compatible? Same question for ZNES simulator?

You know my ideas about uTorrent and the apps downloaded with that.

Stuffit superfluous, uninstall

In general: you have a lot of software downloaded from sites as Softonic, Download.com and other "aggregators", these often bring adware and malware with it by manipulated installers. Maybe you should uninstall all those and redownload from the developer sites or the Appstore. Use Adwaremedic script from Thomas Reed site thesafemac.com

Lex

psploco Author

Level 1

4 points

Oct 12, 2014 10:48 AM in response to Lexiepex

Stuffit, Matlab, and Phoneclean, cafeine - ill take these out

akai, znes, and chrome i will keep. I hardly use chrome but I never use two browsers at the same time.

currently downloading the adwaremedic.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My Macbook Pro is going extremely slow. Please help