Can't delete saved passwords from Safari on iOS 7

Hi,


I'm unable to delete two entries on Safari's Saved Passwords (on Passwords and AutoFill) on my iPhone and iPad.

Those two entries appear on both my iOS devices (iPhone 5 and iPad 3, both running the latest iOS available).

I've already set "Settings>Safari>Passwords and AutoFill>Names and Passwords (OFF)"

Every time I delete them from my "Saved Passwords" list, they disappear only for instances. I exit and re-enter "Saved Passwords", and they're back on the list.

Both have the website just as "https://". These entries were not created by me...at least directly, since on of the emails has @t-com.de termination, which I've never used before.

I already have my "Keychain" on iCloud turn off.


Never did any jailbreak on any device, and now I'm starting to worry if this is a security issue of some kind.


Please help.


Thanks


RD133

iPhone 5, iOS 7.1.1, iPad (3rd gen) also applies

Posted on Jun 3, 2014 1:20 AM

Reply
18 replies

Jun 6, 2016 7:53 AM in response to stephen435

It's a good idea but mine is persistent - it's a T-Mobile wifi password from Frankfurt airport by the looks of it.


A small complication is that I do not generally have iCloud password syncing enabled on the device (it's a work phone and they have a Profile policy against it) and I am pretty sure that's the root of it. But, I can disable that profile to get syncing and from "cold" the bad password will sync to Keychain, and it can be edited, and deleted. (I can also just delete it, but that deletion does not pass through to the iPhone.)


Unfortunately in my case this creates a new entry on the iPhone and while I can delete that either on the iPhone or Keychain, the original remains.


I can also edit the entry on the iPhone - user name and password, not the website, for which the only option is deletion - but this creates a new entry which also cannot be deleted. The way to delete these new ones is to edit them back to the same details.


The good thing is that when I started playing with this a couple of weeks ago, my work iPad - which has the same Profile controlling syncing - had the same undeleteable password, but it has subsequently gone away.


It is not the end of the world but it is weird.

Aug 1, 2016 11:53 PM in response to Alex Johnson2

Any update on this?

I have the same problem. My saved password is "guest@scstemp". I did some googling and it seems it's the login for the free wifi in Dublin airport.

There's nothing I can do to delete that password. It always comes back. I recently got a MacBook Air and tried to delete it via Keychain Access but that password doesn't even show up there. I enabled iCloud Keychain on both my iPhone and on the MacBook Air but the password won't show up on my MacBook. On the other hand I can save new password information on my iPhone and it will immediately show up in Keychain Access on my MacBook. Then when I delete it in Keychain it also disappears from my iPhone. It's just that the password in question "guest@scstemp" is nowhere to be found in Keychain Access.

I tried to fix this for more than 3 hours yesterday. Disabling iCloud keychain first on the MacBook, then on the iPhone. Then the other way around. Then enabling it first on the MacBook where the password isn't saved so the Keychain without that password can sync to the iPhone. Yet nothing helps, the password persists.

It's a minor thing, sure. But it's driving me nuts.

Sep 29, 2016 2:52 AM in response to bronin7

Got the same issue, and couldn't work out where the "guest@scstemp" was from so freaked out a little, but after seeing this can confirm I was on the free wifi in Dublin Airport last year (but only noticed this now).

As a side note, if you edit the details and try to delete it, it reappears as both the original and the edited one... and from then on prevents you from deleting both! So weird.
If anyone finds a solution to this, please let us know!
Also don't have a Mac so an iphone specific solution would be extra good!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can't delete saved passwords from Safari on iOS 7

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.