Level 1

8 points

Spinning wheel of death is killing me. Have some info that might help.

Started occurring about a week ago. It happens whether I am running several applications or just surfing internet. Seems to get progressively worse the longer I have computer on. I usually eventually have to power off. Happens regardless of which user is logged on. Started in safe mode and no difference. Ran the disk utility and Repair Disk and everything was OK. I have included the Etrecheck below. Yesterday, I got pop-up warnings that said "Your system has run out of Application Memory". I'm still relatively new to Macs, so I would appreciate any help anyone can share. Thanks!

EtreCheck version: 1.9.11 (43) - report generated June 7, 2014 at 9:19:01 AM EDT

Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics 4000 - VRAM: (null)

System Software:

OS X 10.9.3 (13D65) - Uptime: 0 days 0:2:7

Disk Information:

TOSHIBA MK5065GSXF disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (445.25 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-8A8

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Computer, Inc. IR Receiver

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Gatekeeper:

Mac App Store and identified developers

Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

Launch Agents:

[loaded] com.epson.eventmanager.agent.plist Support

User Login Items:

iTunesHelper

Dashlane

Genieo

Internet Plug-ins:

FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support

Flash Player: Version: 13.0.0.214 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

Default Browser: Version: 537 - SDK 10.9

Safari Extensions:

Dashlane: Version: 2.4.0.56001

Omnibar: Version: 1.2

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

User Internet Plug-ins:

Dashlane: Version: Dashlane 1.0.0 - SDK 10.7 Support

3rd Party Preference Panes:

Flash Player Support

Time Machine:

Time Machine not configured!

Top Processes by CPU:

79% WebKitPluginHost

3% WindowServer

3% Safari

2% P72E3GC48.com.dashlane.DashlaneAgent

1% hidd

Top Processes by Memory:

1.69 GB WebKitPluginHost

57 MB Safari

29 MB P72E3GC48.com.dashlane.DashlaneAgent

25 MB com.apple.WebKit.WebContent

25 MB SystemUIServer

Virtual Memory Information:

27 MB Free RAM

1.04 GB Active RAM

1.02 GB Inactive RAM

574 MB Wired RAM

198 MB Page-ins

724 KB Page-outs

MacBook Pro, OS X Mavericks (10.9.3)

Posted on Jun 7, 2014 6:24 AM

38 replies

Linc Davis

Level 10

209,739 points

Jun 7, 2014 2:18 PM in response to Loganboy

Please read carefully what I wrote earlier about removing software. Don't improvise your own method.

Loganboy Author

Level 1

8 points

Jun 7, 2014 2:58 PM in response to Linc Davis

Well I did use the uninstall tool provided by the developer as you suggested, and it did uninstall the program. Unfortunately this add-on is still there. I'm researching how to get rid of it.

Linc Davis

Level 10

209,739 points

Jun 7, 2014 3:20 PM in response to Loganboy

I can tell you where one part of it is.

Back up all data.

Triple-click anywhere in the line below on this page to select it:

~/Library/Internet Plug-Ins/Dashlane.plugin

Right-click or control-click the line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Quit Safari if it's running. Move the selected item to the Trash.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Loganboy Author

Level 1

8 points

Jun 7, 2014 3:59 PM in response to Linc Davis

OK, I used your suggestion above. Here are my results now.

Start time: 18:53:07 06/07/14

Model Identifier: MacBookPro9,2

System Version: OS X 10.9.3 (13D65)

Kernel Version: Darwin 13.2.0

Boot Mode: Normal

Time since boot: 7 minutes

Diagnostic reports

2014-05-14 com.google.Chrome crash

2014-05-27 P72E3GC48.com.dashlane.DashlaneAgent crash

Log

Jun 7 12:20:47 (default pager): [KERNEL]: Swap File Error.

Jun 7 12:20:52 (default pager): [KERNEL]: Swap File Error.

Jun 7 12:20:59 (default pager): [KERNEL]: Swap File Error.

Jun 7 12:21:09 (default pager): [KERNEL]: Swap File Error.

Jun 7 12:21:19 (default pager): [KERNEL]: Swap File Error.

Jun 7 12:21:32 (default pager): [KERNEL]: Swap File Error.

Jun 7 12:21:40 (default pager): [KERNEL]: Swap File Error.

Jun 7 12:22:19 (default pager): [KERNEL]: Swap File Error.

Jun 7 12:22:57 (default pager): [KERNEL]: Swap File Error.

Jun 7 12:24:59 (default pager): [KERNEL]: Swap File Error.

Jun 7 12:25:05 (default pager): [KERNEL]: Swap File Error.

Jun 7 12:27:43 (default pager): [KERNEL]: Swap File Error.

Jun 7 12:28:12 (default pager): [KERNEL]: Swap File Error.

Jun 7 12:46:05 process firefox[292] thread 3992 caught burning CPU! It used more than 50% CPU (Actual recent usage: 89%) over 180 seconds. thread lifetime cpu usage 90.210728 seconds, (76.656915 user, 13.553813 system) ledger info: balance: 90007105307 credit: 90007105307 debit: 0 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 100301738643

Jun 7 12:47:16 process firefox[292] caught causing excessive wakeups. Observed wakeups rate (per sec): 260; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45029

Jun 7 13:11:19 jnl: b(1, 3): replay_journal: from: 14799872 to: 17633280 (joffset 0xe8e000)

Jun 7 13:11:19 jnl: b(1, 3): journal replay done.

Jun 7 13:13:43 process firefox[188] thread 2249 caught burning CPU! It used more than 50% CPU (Actual recent usage: 93%) over 180 seconds. thread lifetime cpu usage 90.205974 seconds, (77.450690 user, 12.755284 system) ledger info: balance: 90011900140 credit: 90011900140 debit: 0 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 96550219909

Jun 7 13:14:57 process firefox[188] caught causing excessive wakeups. Observed wakeups rate (per sec): 249; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45035

Jun 7 13:19:49 jnl: b(1, 3): replay_journal: from: 1725440 to: 10442240 (joffset 0xe8e000)

Jun 7 13:19:49 jnl: b(1, 3): journal replay done.

Jun 7 13:19:50 Previous Shutdown Cause: -112

Jun 7 13:26:34 process firefox[170] thread 2391 caught burning CPU! It used more than 50% CPU (Actual recent usage: 59%) over 180 seconds. thread lifetime cpu usage 120.734894 seconds, (101.454233 user, 19.280661 system) ledger info: balance: 90006762510 credit: 120339575277 debit: 30332812767 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 150392591539

Jun 7 13:28:43 process firefox[170] caught causing excessive wakeups. Observed wakeups rate (per sec): 272; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 55142

Jun 7 15:15:43 process plugin-container[303] caught causing excessive wakeups. Observed wakeups rate (per sec): 233; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 52012

Daemons

com.adobe.fpsaud

Agents

com.epson.eventmanager.agent

launchd

/System/Library/LaunchAgents/com.apple.AirPortBaseStationAgent.plist

(com.apple.AirPortBaseStationAgent)

/Library/LaunchAgents/com.epson.eventmanager.agent.plist

(com.epson.eventmanager.agent)

/Library/LaunchDaemons/com.adobe.fpsaud.plist

(com.adobe.fpsaud)

Library/LaunchAgents/com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.UUID. plist

(com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.UUID)

Bundles

/Library/Internet Plug-Ins/Flash Player.plugin

(N/A)

/Library/PreferencePanes/Flash Player.prefPane

(com.adobe.flashplayerpreferences)

Library/Caches/com.apple.Safari/Extensions/Dashlane.safariextension

(com.dashlane.dashlanesafari)

Bad plists

/Library/Preferences/com.epson.Epson Event Manager.UnInstallList.plist

/Library/Preferences/com.epson.Epson Scanner ICA Driver.UnInstallList.plist

/Library/Preferences/com.epson.Inkjet Printer Driver.UnInstallList.plist

/Library/Preferences/com.epson.PC-FAX Driver.UnInstallList.plist

DNS: 75.75.75.75 (static)

Listeners

launchd: afpovertcp

kdc: kerberos

Restricted files: 46

Elapsed time (s): 167

Loganboy Author

Level 1

8 points

Jun 7, 2014 4:00 PM in response to Loganboy

Looks like there is still a safari dashlane extension. Let me research unless you know something.

Linc Davis

Level 10

209,739 points

Jun 7, 2014 4:07 PM in response to Loganboy

From the Safari menu bar, select

Safari ▹ Preferences... ▹ Extensions

Loganboy Author

Level 1

8 points

Jun 7, 2014 4:13 PM in response to Linc Davis

Sorry you're having to walk me through step by step. Beginner here. Got to Safari, preferences, extensions... then what? Just turn them off? I don't see a list or anything.

Loganboy Author

Level 1

8 points

Jun 7, 2014 4:22 PM in response to Loganboy

Also, I'll continue to try to figure out how to unistall that extension, but should I also be trying something else? As I said, I've had Dashlane for about 8 months. Is it likely that this one extension is causing this big problem? Anything else I should be considering?

Linc Davis

Level 10

209,739 points

Jun 7, 2014 4:22 PM in response to Loganboy

It looks like the extension has been uninstalled but not yet removed from the cache. If there's going to be an improvement, you should be seeing it now.

Loganboy Author

Level 1

8 points

Jun 7, 2014 4:35 PM in response to Linc Davis

Still having issues, though perhaps not quite as bad. Any other thoughts? I appreciate your help thus far!

Linc Davis

Level 10

209,739 points

Jun 7, 2014 5:00 PM in response to Loganboy

Then the problem is not caused by Dashlane. That puts you on the generic troubleshooting track in my first comment. Leave Activity Monitor open and try to catch a process in the act of leaking memory.

Loganboy Author

Level 1

8 points

Jun 7, 2014 6:18 PM in response to Linc Davis

Surfing in the browser now, and it seems to be performing decently, but if I open a second application, it starts again. I don't really notice anything getting higher and higher in Real Mem. Should Active Memory be such a high percentage of physical memory? 3.75/4.0 GB?

Linc Davis

Level 10

209,739 points

Jun 7, 2014 7:41 PM in response to Loganboy

Should Active Memory be such a high percentage of physical memory? 3.75/4.0 GB?

Yes. That doesn't mean anything. As I wrote earlier, a memory leak is not easy to track down. When you get the warning about running out of application memory, at least one process will be using a disproportionate amount of memory. You must be sure that you're looking at All Processes in the Activity Monitor window, not My Processes.

As for the beachballs, that may be a separate issue. Follow the instructions on the support page linked below.

Intel-based Macs: Resetting the System Management Controller (SMC)

Loganboy Author

Level 1

8 points

Jun 8, 2014 6:46 AM in response to Linc Davis

Well, looking at All Processes, not seeing anything obvious there. Followed the SMC reset instructions for MacBook Pro. I pushed and released shift, control, option and power all at the same time, then powered on. No obvious sign that anything was happening in terms of a reset. Not sure if I should have seen any indicator. Also didn't seem to make any difference in performance. Tried it several times, sometimes holding all 4 keys down instantaneously, sometimes holding down for 5 seconds or more, before releasing simultaneously. Nothing seemed to be occurring. Not sure if I'm running out of options here.

Linc Davis

Level 10

209,739 points

Jun 8, 2014 7:26 AM in response to Loganboy

Back up all data to at least two different storage devices, if you haven't already done so. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

Erase and install OS X. This operation will destroy all data on the startup volume, so you had be better be sure of your backups. If your Mac was upgraded from an older version of OS X, you may need the Apple ID and password you used.

If you use FileVault 2, then in Disk Utility select the icon of the FileVault volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted.

When you restart the computer, the Setup Assistant will launch to take you through the initial setup process. Follow the prompt to transfer the data from one of your backups. Don't transfer the Guest account, if it was enabled on the old system.

If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Spinning wheel of death is killing me. Have some info that might help.