Level 1

8 points

Spinning wheel of death is killing me. Have some info that might help.

Started occurring about a week ago. It happens whether I am running several applications or just surfing internet. Seems to get progressively worse the longer I have computer on. I usually eventually have to power off. Happens regardless of which user is logged on. Started in safe mode and no difference. Ran the disk utility and Repair Disk and everything was OK. I have included the Etrecheck below. Yesterday, I got pop-up warnings that said "Your system has run out of Application Memory". I'm still relatively new to Macs, so I would appreciate any help anyone can share. Thanks!

EtreCheck version: 1.9.11 (43) - report generated June 7, 2014 at 9:19:01 AM EDT

Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics 4000 - VRAM: (null)

System Software:

OS X 10.9.3 (13D65) - Uptime: 0 days 0:2:7

Disk Information:

TOSHIBA MK5065GSXF disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (445.25 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-8A8

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Computer, Inc. IR Receiver

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Gatekeeper:

Mac App Store and identified developers

Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

Launch Agents:

[loaded] com.epson.eventmanager.agent.plist Support

User Login Items:

iTunesHelper

Dashlane

Genieo

Internet Plug-ins:

FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support

Flash Player: Version: 13.0.0.214 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

Default Browser: Version: 537 - SDK 10.9

Safari Extensions:

Dashlane: Version: 2.4.0.56001

Omnibar: Version: 1.2

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

User Internet Plug-ins:

Dashlane: Version: Dashlane 1.0.0 - SDK 10.7 Support

3rd Party Preference Panes:

Flash Player Support

Time Machine:

Time Machine not configured!

Top Processes by CPU:

79% WebKitPluginHost

3% WindowServer

3% Safari

2% P72E3GC48.com.dashlane.DashlaneAgent

1% hidd

Top Processes by Memory:

1.69 GB WebKitPluginHost

57 MB Safari

29 MB P72E3GC48.com.dashlane.DashlaneAgent

25 MB com.apple.WebKit.WebContent

25 MB SystemUIServer

Virtual Memory Information:

27 MB Free RAM

1.04 GB Active RAM

1.02 GB Inactive RAM

574 MB Wired RAM

198 MB Page-ins

724 KB Page-outs

MacBook Pro, OS X Mavericks (10.9.3)

Posted on Jun 7, 2014 6:24 AM

38 replies

Loganboy Author

Level 1

8 points

Jun 8, 2014 7:51 AM in response to Linc Davis

OK thanks. This is generally just a leisure computer so I don't have too much important stuff on here, but I ordered an external drive the other day when this started. Should get here in a couple days. I'll give this a try when I get it. Thanks again for your help and patience. I'll update when I'm able to try this.

Loganboy Author

Level 1

8 points

Jun 10, 2014 5:38 PM in response to Loganboy

OK, I got th external drive, baked everything up using Time Machine and external drive. I erased and reinstalled Mavericks. Using Setup Assistant, it asked me if I want to transfer information to this Mac. I said yes, and my external drive is still attached. I then just get a spinning icon with the message "looking for source". Not sure what to do.

I can see the disk in Finder.

Linc Davis

Level 10

209,739 points

Jun 11, 2014 7:01 AM in response to Loganboy

Most likely, some folders were excluded from the backups as the result of a failed or aborted software installation.

Starting from a clean installation of OS X, set up a new administrator account and log in. Enter Time Machine and press the key combination shift-command-C. The front window will show all mounted volumes. All snapshots should now be accessible.* Select the one you want and navigate to your home folder (in the Users folder at the top level of the old startup volume.)

You should now be able to restore your user data. I suggest you do this in two stages. Quit all applications except the Finder before you begin.

Restore all the visible items at the top level of the home folder.
Hold down the option key and select Go ▹ Library from the Finder menu bar. Enter Time Machine and restore all items in the Library folder. Log out and log back in as soon as the restore is complete.

Any other invisible folders or files at the top level of the home folder that you want to preserve will have to be restored separately. For most users, that isn't necessary.

You'll have to reinstall all third-party applications from scratch, or restore them from another kind of backup, if you have one.

You'll have another problem if this is a new computer, or if you erased the startup volume: The next time you back up, Time Machine won't recognize any files as being the same as they were before, and will make a full copy of all files. There might not be enough space on one or more of the backup volumes for that. There are different ways of dealing with that situation, depending on your needs. The easiest way is to set the backup drives aside, if possible, until you're sure you'll no longer need the data on them, then erase them and start over. Meanwhile start a new backup on one or more empty storage devices. If that solution isn't workable for you, ask for instructions.

*If you don't see any snapshots in Time Machine, exit the time-travel view and then hold down the option key while selecting

Browse Other Backup Disks...

from the Time Machine menu, which has an icon that looks like a clock running backwards. Select the backups of the computer by its previous name. If you don't have the Time Machine menu, open the Time Machine preference pane in System Preferences and check the box marked

Show Time Machine in menu bar

Jun 14, 2014 12:39 PM in response to Loganboy

I started experiencing exactly the same problem last week. I also have Dashlane installed and since the last Safari update my MacBook has been running very slowly and getting very hot. Took it into my local Apple store and they seem to have identified the Dashlane extension even though I have been using it for some months. The activity monitor shows 7.90 Of the RAM in use but this is dramatically reduced when Dashlane is not running. I am going to uninstall it and run the machine for a couple of days to see if this is the problem.

Loganboy Author

Level 1

8 points

Jun 23, 2014 6:03 AM in response to Linc Davis

Sorry, I had not had a chance to try this until yesterday. I attempted this, but I must confess I became confused pretty quickly. I am somewhat of a beginner on Mac and have not even used Timemachine before. I did a new clean install of OSX. This time I bypassed setup Assistant, and as you suggested, I setup a new administrator account and logged in. I opened time machine, and did a shift-command-c to get a window that showed both my hard drive and my external drive. From there, I was sort of lost. I wasn't sure how to follow your steps after that. Is there a more descriptive explanation of the next steps. I wasn't sure what I was looking for with regard to snapshots, nor was I sure about "selecting and navigating to a home folder." Sorry again for my inexperience. Just wondering if you can dumb it down for me. Thanks.

Jun 23, 2014 6:15 AM in response to Loganboy

I Have now resolved my issue with the "beach ball" I ran the machine for a couple if days with Dashlabe disabled from my Safari extensions; everything was back to normal so I was resigned to de-installing and re-installing it but accidentally re-enabled the extension. Lo and behold everything is running normally so considering that well known adage, "If it ain't broke don't fix it" I'm moving forward and still using Dashlane.

Loganboy Author

Level 1

8 points

Jun 23, 2014 6:32 AM in response to Catbarbelman

I'm more and more confused by my issues. I get the spinning wheel intermittently and quite frequently when I am using an app that interacts live with other people online. Never had the issue prior to about 5 or 6 weeks ago. Meanwhile, I had to travel for a few days and had no issue at all with these apps while connected to the hotel Wifi. Kids play interactive games online in the house with other devices and have no problems. Netflix and other things work fine streaming on other devices. I seem to be able to watch Youtube videos on my Mac without issue. Ran the speedtest and the numbers look good. The beachball will show up briefly even in something like Finder, but really becomes problematic with these interactive apps. This is happening even with the Mac after the clean install, even before I have gotten to restore all of my old stuff.

wwwwes

Level 1

10 points

Jul 16, 2014 4:45 PM in response to Loganboy

I too have issues with Dashlane after 1 year of use. Now with the plugin enabled and installed Safari just spins its wheel. Dashlane and Apple not talking. Apple we have a problem.

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Spinning wheel of death is killing me. Have some info that might help.