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New mini iPad. Trying it change payment infor and keeps saying records do not match bank but I know it does what now?

Trying to change payment info to purchase aps. Keeps saying info doesn't match bank but I know it does. What now or what am I doing wrong?

Posted on Jun 9, 2014 3:55 PM

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1 reply

Jun 9, 2014 11:58 PM in response to Pattyromain2

The name and address that you have on your iTunes account match exactly (including format and spacing etc) the name and address that the card is registered to, and the card was issued by a bank in the same country as you and your iTunes are ? If not then try removing the card and re-entering its details : http://support.apple.com/kb/TS1646


If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.

New mini iPad. Trying it change payment infor and keeps saying records do not match bank but I know it does what now?

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