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Match process stalling out at end

I've been using iTunes Match for about a year and a half and have started experiencing a new problem in the last couple of days. I've added a few new tracks to my library over the last couple of days and have attempted to "Update iTunes Match." However, the matching process is stalling out at the end. It looks like it's just about to finish but then it never does. I have downloaded the most up-to-date version of iTunes, I have stopped and restarted the "Update iTunes Match" process numerous times. I have closed and reopened iTunes several times. I have restarted my computer and started over. Etc. Etc. and the same problem keeps occurring. Last night, I let the matching process continue overnight and it still had not finished in the morning. I am at my wit's end at this point. It's only 11 new songs that I'm trying to get iTunes to Match. Does anyone have a suggestion as to how to resolve this problem? Thanks!

iPhone 5, iOS 7.1.1

Posted on Jun 10, 2014 12:41 PM

349 replies

Jun 11, 2014 1:56 PM in response to bst71

Hi bst71. Thanks for your input. I don't post in here often enough to know what the typical volume of complaints on a universal issue might be. I do see that 8 people have clicked on my original post saying they're having the same issue. Plus, several more people have specifically posted in this thread saying they're having the same issue. This issue would seemingly only occur with people who are uploading tracks from sources outside the iTunes store. For people who obtain new music solely from the iTunes store, I would anticipate that this issue would not impact them.

Jun 11, 2014 2:02 PM in response to Ryan Hargrove

Here is an updated screen shot of iTunes on my primary computer. The good news is "iCloud Status" reappeared as a view option for me in the last hour or so, so maybe that is a positive sign. As a test, I downloaded the free single of the week from the iTunes store and, as expected, it does not join the other 11 tracks in a state of limbo.

scr21

Level 2

269 points

Jun 11, 2014 2:39 PM in response to Ryan Hargrove

Ryan Hargrove wrote:

Hi bst71. Thanks for your input. I don't post in here often enough to know what the typical volume of complaints on a universal issue might be. I do see that 8 people have clicked on my original post saying they're having the same issue. Plus, several more people have specifically posted in this thread saying they're having the same issue. This issue would seemingly only occur with people who are uploading tracks from sources outside the iTunes store. For people who obtain new music solely from the iTunes store, I would anticipate that this issue would not impact them.

Having the same issue. I also have been a Match user from day one. I have been having issues for more than a couple of days for sure. And I can somewhat confirm the issue of "purchased content" / "not purchased content..."

I bought a new release on iTunes this week. Those songs show up everywhere I would expect them too. I also bought a physical CD of the same album as it had two bonus tracks that the iTunes Store version did not have. I have spend the better part of the last 2 days trying to get those two songs to upload to the cloud. On the iTunes Match screen I am stuck on Step 2 with 26278 of 26280 songs checked - the two I am assuming are the two that I am trying to add.

On the machine that I am not trying to add the songs to, the two songs appear but are grayed out. Same is true on my iOS devices as well. And I have tried at home and at work with my home machine and work machine and enabled and disabled all the features discussed in this thread to no avail. It is almost like it "almost" makes it up to the cloud but not quite based on the grayed out listings on my other devices / computers.

In any event, Match is pretty much unusable now.

simp2013

Level 1

7 points

Jun 11, 2014 3:11 PM in response to Ryan Hargrove

Hi there, I am having the same problem with iTunes Match just stalling on the stage 2 and not actually uploading my tracks to the cloud. Please let me know if there is a solution :) thanks

dtsguy

Level 1

8 points

Jun 11, 2014 4:15 PM in response to simp2013

Same problem here.

Chatted with an Apple Tech who (after a series of attempted fixes) came to the conclusion it "may be on the server side". I referred him to these boards. Apparently we should be going to that Product Feedback in order to get things moving on their end, according to him..........that doesn't sound right.

Jun 11, 2014 4:42 PM in response to scr21

Thanks scr21. Your experience sounds very similar to mine except that my problems really just started a couple of days ago. By the way, how did you get 26,278 songs in the cloud? I thought they would cut you off at 25,000.

bst71

Level 1

14 points

Jun 11, 2014 4:44 PM in response to dtsguy

Thanks for reporting dtsguy.

I just went to "Product Feedback" page located here: http://www.apple.com/feedback/itunesapp.html and submitted feedback.

Unfortunately they don't have a specific sub-category for "Match" so I just chose "Other" (I find it odd that they would have Genius as a sub-category and no Match).

dtsguy

Level 1

8 points

Jun 11, 2014 4:47 PM in response to bst71

You're welcome.

Isn't that great that we have to all go to this blind feedback email to complain even though I clearly pointed out the growing problem on these posts😠..........

Jun 11, 2014 4:48 PM in response to Jimzgoldfinch

@ Jimzgoldfinch: Thanks for your post. Although others may have already tried what you suggested without success, I have not specifically tried it. I wanted to clarify though where the "option" key is. Is this a Mac key? I have a PC and I'm not aware of nor do I see an "option" key on my keyboard.

Jun 11, 2014 5:00 PM in response to bst71

I just submitted feedback here http://www.apple.com/feedback/itunesapp.html as well and pasted a link to this thread.

scr21

Level 2

269 points

Jun 11, 2014 5:40 PM in response to Ryan Hargrove

The 25000 limit applies to non-Itunes Store content. I have stuff that I bought on the store that does not count against the 25000 songs you are referring to. Only songs labeled as "Matched" or "Uploaded" counts toward the 25000.

Jun 11, 2014 5:43 PM in response to Ryan Hargrove

Exact same problem here...started couple days ago.....

Jun 11, 2014 7:21 PM in response to Ryan Hargrove

I'm having the same exact problem here too.

I've tried all the obvious problem solving, with no solution.

Seems to be acting strange since I updated to the latest Itunes.

Hello Apple, fix it.

ecirb50

Level 1

0 points

Jun 11, 2014 8:59 PM in response to Ryan Hargrove

Same issue here, stuck on step 2 Hangs on "17650 of 17651 songs checked". Pretty frustrating. I submitted feedback as well.

Jun 11, 2014 11:13 PM in response to Ryan Hargrove

Hi,

Hold shift key on a PC when turning off match.

I have been having similar problems as others. At present all my music has been matched or uploaded now.

I have found that the automatic scan after adding tracks has not worked neither has using option to select track then add to iCloud. I have found that simply stopping scan process and selecting add to iTunes Match usually works. Adding tracks that will match is still quick but if you know that the track will upload, the process is extremely slow and sometimes stalls. I have been adding a lot of classical music where I have joined movements - up to 30 min long / 50 mb size.

All very frustrating.

Jim

Match process stalling out at end