Match process stalling out at end

I am having the same issue after adding 90 songs. I have tried everything that the original poster did. I also signed out and back in to iTunes, closed and reopend iTunes, and turned iTunes Match off and back on. No luck so far.

Having the same problems as mentioned above. I've done all the usual tricks (clearing the iTunes cache, creating a new library, signing in/signing out...) but the Match stalls

I am also having the same issue. Added a about 50 songs and nothing that is suggested on the forum boards works.

I'm having exactly the same issue for 2 days after adding 12 songs!

I've done exactly the same... I have also itunes last version... on Mac osX 10.9.3

I'm desperatly looking for a solution...

Hi,

Have you tried holding option key whilst turning off match? Try this and then close itunes. Turn on match and select add this computer.

If this does not work, try creating a new blank library. Turn on match and once process is complete you will see all music that is in the cloud. If you see the latest tracks but are greyed-out, delete them. Go back to your original library, delete those tracks but don't move to trash. Before adding them back, turn on match and see if process completes. If this works, readd those tracks and select update imatch.

Jim

In a word, yes. I have read through all the suggestions, and tried all of the tips found on the Discussions board. When I try to create a new library, the Match process stalls at the new songs. I can access what I have stored and can download, but not Match the new songs.

Are you able to Match songs? In other words, is it just certain users or everyone who is having the problem?

Yes i am having the same problems...it just sits at the end...not adding the song list...if i am paying for this service that doesn't work properly...then i will stop using it. Pretty ticked now!!!

Hey guys. Ive been running into quite a bit of problems with uploade, editing, updating my iTunes Match account. Too much to get into to detail but I will say thins.

"Update iTunes Match." is a decieving menu item. It doesnt do what you think it does. Trust me, I thought the same thing. Many others have too. What that command does is update whatever library your looking at with whats currently in the cloud. Its pushing data to you. Not you to the cloud. If youre adding music to you're library, just add it and let iTunes push it to the cloud. Be a little patient. Its not lighting fast. Like I said, just add it and let it be.

Next if your Match is stalling at the end of an upload. Specifically of a larger lot of music. Turn off iTunes Match. Update Genius then turn Match back on. It may hang again but just run that sequence until its finishes. I cant tell you exactly what Genius has to do with it but it worked for me. I was uploading 11,000 tracks yesterday and it kept hanging at 9000. Someone recomended this sequence to me and it work like a charm. Although I had to run it two or three times, it zipped right through the last 2000 in no time and my entire library was uploaded perfectly.

Hope this helps.

G

I hear ya Ray. Ive quite a bit of experince with Match mysels, Been using it since day one and a few months back I decided to really go through my library and organize. On a serious level. Tons of new meta data, artwork ect. I started running into huge problems with Match constantly pushing old data back. Uncountable wasted hours. I eventually had to have a teir 3 support team nuke my Match library so I could re-upload the one I had rebuilt on my local drive. That was yesterday after a few months of trying to figure it out. My suggestiong in my first post were based on the trouble I was having yesterday uplaoding that new library. Been a long and painful process.

Sounded like we had some similar issue with an upload becoming stuck. I was surprised that a few updates to genius and a few on/off toggles of Match worked but it did.

You got a significant amount of music. Even though you're a bit away from the 25,000 uplaod allowance, I wonder if the large amount you do have is an issue. Call support. I was able to make a phone call appointment online and request no fee and they had no problem with it. You;re paying for the service. You should be supported.

Good luck.

This is where I eventually was albe to find the correct support. I made a phone call appointment. I think you can just calle apple care directly too. I was able to request "no charge" by making an appointment though. Not sure how that works if you call directly.

https://getsupport.apple.com/Issues.action

As far as the "iCloud Status" options, I feel like I noticed the same thing when I was dealing with this last night and the optioned reappeared when my Match Upload was complete and I had no "stuck" tracks. I'll look when I get home tonight and post back.

G

Hi Ryan.

Just to chime in on this thread.

I also have 3 mac computers - and cannot upload match tracks on any.

I've also tried on different networks / ISP's - so I feel confident that there is nothing that I can do to resolve this on my end.

The odd question is why is this happening to just a small segment of users? I mean the iTunes Match status page shows all green and volume of complains here is relatively low considering the total userbase.

It must be something specific to our case - which who can even imagine given all the possibilities - however I do have 16K tracks (about 98GB stored in cloud) and have been a match user since the beginning. Perhaps this is only affecting users with higher track counts?