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iTunes is unable to browse album covers on this computer

I upgraded to v7 and waited excitedly while it updated songs for gaps and artwork. Once it was done, I chose my "Purchased" playlist and went to browse by Cover Art to see the fanciness and I got this error:

"iTunes is unable to browse album covers on this computer."

in white over grey, where the cover art browser should be. No additional information.

I'm running Windows XP on a P4 2.66ghz with 1.28gb RAM. All recent updates installed, to my knowledge. I have 64mb of shared video memory.

Any clue as to why I can't browse? 😟

P4 2.66ghz, 1.28gb RAM, Windows XP

Posted on Sep 12, 2006 12:45 PM

136 replies

m2jb

Level 1

0 points

Sep 21, 2006 1:55 PM in response to full.life

My color quality only goes up to 24 bit! I can't get the 32 you guys are talking about! Is there a download somewhere?

m2jb

Level 1

0 points

Sep 21, 2006 1:57 PM in response to full.life

My color quality only goes up to 24 bit! I can't get the 32 you huys are talking about! Is there I download somewhere?

And yes, directdraw is on.

m2jb

Level 1

0 points

Sep 21, 2006 1:58 PM in response to full.life

My color quality only goes up to 24-bit! I can't get the 32 you guys are talking about! Is there a download somewhere?

Sep 21, 2006 9:46 PM in response to elflord

Alright.

Updated DirectX
Updated Video Driver
Running full acceleration
Running at 32bit
Enabled directdraw

Still the same message. Anyone got anything else?

Sep 22, 2006 2:18 AM in response to m2jb

m2jb: Your graphics card may not allow 32bit at the resolution you are running at. Try reducing the resolution to something like 1024 x 768, however I'm guessing your graphics card may not have enough memory to run the Cover Flow view anyway.

Windoze2Mac posted the PC minimum requirements above - I'm assuming you have a PC and not a Mac.

Sep 22, 2006 8:03 AM in response to Matthew Corkum

Exact same problem here.

Sep 22, 2006 8:35 AM in response to tucsonjohn

As I said, I was having the exact same problem. I had the settings all correct for the display, but I thought, on a chance I would try the video card driver update and that worked. No crashing when I go to music videos. Thanks for all the recommendations.

Nathan C

Level 5

6,266 points

Sep 22, 2006 8:41 AM in response to MamaliFrenchi

Emmanuel Soheyll,

Is it the same artwork for more than one album, or the same album appearing more than once as you browse through?

This article may help with that:
http://docs.info.apple.com/article.html?artnum=304389

mhk1999

Level 1

4 points

Sep 22, 2006 2:54 PM in response to Matthew Corkum

Same problem here. None of the solutions work. I had no trouble when I first downloaded 7 so I know it can work on my computer but now I get the same message as everyone else. Come on Apple, enough of us are having the problem that you need to fix this bug.

Sep 25, 2006 12:09 AM in response to rgalanti

One more important thing to check: DirectX isn't just installed, but actually activated.

I had DirectX 9.0c installed on my computer but didn't have DirectDraw, Direct3D, etc. enabled.

Start -> Run -> dxdiag
Switch to the Display tab
Click Enable for all three acceleration options.

Screen shots and details at the bottom of the page here:
http://www.msfn.org/win2k3/hardwareacc.htm

Other OS Win 2003 Server

Sep 26, 2006 8:47 PM in response to Matthew Corkum

ok, i had the same trouble as everyone, all drivers updated, newest quicktime version, and graphics accel. on highest setting. i noticed while checking out the graphics settings that for some reason my "color quality" was set to 16bit. i changed this to 32 bit and tried it again..viola!! it worked and really looks great, cool gimmick for sure. so try this before you give up and buy a new card or somthing silly like that, hope this helps someone

greg0038

Level 1

0 points

Sep 26, 2006 9:58 PM in response to Matthew Corkum

Wow. I checked my graphics properties (right-click on desktop) for my Dell 1705, switched display settings from 32 to 16. After it was 16, it worked. I switched it back to 32 and it still works.

I agree with most of you, I am surprised the fixes have not been forthcoming.

What a hassle; it's like taking a new bike out of the box and trying to ride only to find extremely bent spokes and no seat. Far cry from the purported ease and high-quality experience of iLife.

Windows XP

Sep 26, 2006 11:16 PM in response to greg0038

You can add the iTunes crashing when I try browsing for movies in the iTunes Store to the Cover art problem for me too.

Apparently they're related.

Should keep checking this forum for a fix, or do I just need to accept this bug because my computer's over a year old.

guermond

Level 1

0 points

Sep 28, 2006 5:21 AM in response to Matthew Corkum

new iTunes release 7.0.1.8 fixed it for me. 🙂

Sep 28, 2006 5:29 AM in response to guermond

I was so excited...

... but no, still the same stupid message 😟

P4 2GHz, 1GB RAM Windows XP Pro SP2; Matrox G550; Dual screen

iTunes is unable to browse album covers on this computer