Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

unknown error occurred (2)

I was updating my ipad 2 using itunes which was perfectly fine now it's stuck in recovery mode and needs to get restored and every time i restore it, it get stuck at the firmware stage and shows an error message "the ipad could not be restored an unknown error occurred (2)"

iPad 2

Posted on Jun 13, 2014 3:08 PM

Reply
2 replies

Jun 13, 2014 6:20 PM in response to Rawan S.

Configure your security software

Related errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, or 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.

Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.


Update and restore alert messages on iPhone, iPad, and iPod touch

http://www.buybuyla.com/tech/view/012953a0d412000e.shtml


iOS: Resolving update and restore alert messages

http://support.apple.com/kb/TS1275


iPad: Unable to update or restore

http://support.apple.com/kb/ht4097


iTunes: Specific update-and-restore error messages and advanced troubleshooting

http://support.apple.com/kb/TS3694


If you can’t update or restore your iOS device

http://support.apple.com/kb/ht1808


 Cheers, Tom 😉

unknown error occurred (2)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.