cbranstrom
Level 1 (0 points)

Q: completer.app- what is this?

I keep getting a pop up for completer.app, but do not see it in my application folders. What is this and how do I get rid of it so it doesn't keep popping up?

iMac, Mac OS X (10.6.8), facetime not working

Posted on Jun 14, 2014 8:22 AM

by andyBall_uk,Solvedanswer
andyBall_uk andyBall_uk
Level 7 (20,495 points)
A:

It's probably part of genieo / installmac adware & should be removed, along with any other software that was installed with it.

 

There are detailed manual removal instructions here and here

as well as an automated script available from here

Posted on Jun 14, 2014 8:31 AM

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cbranstrom

Q: completer.app- what is this?

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  • by andyBall_uk,Solvedanswer

    andyBall_uk andyBall_uk Jun 14, 2014 8:31 AM in response to cbranstrom
    Level 7 (20,495 points)
    Jun 14, 2014 8:31 AM in response to cbranstrom

    It's probably part of genieo / installmac adware & should be removed, along with any other software that was installed with it.

     

    There are detailed manual removal instructions here and here

    as well as an automated script available from here

  • by cbranstrom,

    cbranstrom cbranstrom Jun 15, 2014 12:50 PM in response to andyBall_uk
    Level 1 (0 points)
    Jun 15, 2014 12:50 PM in response to andyBall_uk

    Thanks for the information. I am running OS 10.6.8 and the information says that the finding the paths is different for 10.6 and older...I don't know how to do that.  Also, how do I find out which genieo I have? When I look up genieo on my computer and look under info it says "installgenieo-1.dmg" but I don't see where it says which version I have. Thank you again for any help.  I don't have a back up of my computer and I really don't want to mess everything up.

  • by andyBall_uk,

    andyBall_uk andyBall_uk Jun 15, 2014 1:02 PM in response to cbranstrom
    Level 7 (20,495 points)
    Jun 15, 2014 1:02 PM in response to cbranstrom

    I suggest just running the removal script.

     

    The difference in Snow Leopard is that you can't use Finder - Go menu - Go to Folder & paste in a file name. Even if it exists, you'll get an error.  Pasting in a folder name works as expected.

     

    For example, the screenshot below shows that

    ~Library/Safari/Bookmarks.plist exists

    2014-06-15 at 20.57.12.png

     

    but using Finder - Go menu - Go to Folder returns an error

     

    2014-06-15 at 20.58.02.png

     

    If I had removed the file name 'Bookmarks.plist' it would have worked... and both work in newer OS X versions.

     

    You should back up in any case, although I've tested that removal script & had no problems with it.

  • by cbranstrom,

    cbranstrom cbranstrom Jun 15, 2014 1:07 PM in response to andyBall_uk
    Level 1 (0 points)
    Jun 15, 2014 1:07 PM in response to andyBall_uk

    Thank you, without sounding like a total idiot, how do I back up all data?

  • by andyBall_uk,Helpful

    andyBall_uk andyBall_uk Jun 15, 2014 1:08 PM in response to andyBall_uk
    Level 7 (20,495 points)
    Jun 15, 2014 1:08 PM in response to andyBall_uk

    I see that you asked in another thread too : the Services - Reveal method does work in Snow Leopard... if it says that the item can't be found, that means it really doesn't exist & you can move on to the next one.

  • by andyBall_uk,Helpful

    andyBall_uk andyBall_uk Jun 15, 2014 1:10 PM in response to cbranstrom
    Level 7 (20,495 points)
    Jun 15, 2014 1:10 PM in response to cbranstrom

    Using Time Machine, or backup software like Carbon Copy Cloner or SuperDuper; or at least by drag/drop copying your home folder on to an external hard drive or USB stick.

  • by cbranstrom,

    cbranstrom cbranstrom Jun 15, 2014 1:20 PM in response to andyBall_uk
    Level 1 (0 points)
    Jun 15, 2014 1:20 PM in response to andyBall_uk

    The only ones that I have found on my computer out of that list are:

     

    ~/Library/Application Support/com.genieoinnovation.Installer

     

    ~/Library/LaunchAgents/com.genieo.completer.download.plist

     

    ~/Library/LaunchAgents/com.genieo.completer.update.plist

     

    so can I trash these and restart without having any rebooting trouble?

     

    Again, I don't know where to find if I have genieo 2.0 or not?

    Thank you!

  • by andyBall_uk,

    andyBall_uk andyBall_uk Jun 15, 2014 1:47 PM in response to cbranstrom
    Level 7 (20,495 points)
    Jun 15, 2014 1:47 PM in response to cbranstrom

    >>so can I trash these and restart without having any rebooting trouble?

     

    Yes.

     

    >> I don't know where to find if I have genieo 2.0 or not?

     

    If you have the completer app & files, then it's one of the newer versions.

    Double-check with the list at the other link I gave, and if you've no other files listed, you're done.

  • by cbranstrom,

    cbranstrom cbranstrom Jun 15, 2014 7:33 PM in response to andyBall_uk
    Level 1 (0 points)
    Jun 15, 2014 7:33 PM in response to andyBall_uk

    Thank you, everything seemed to work okay. I restarted the computer twice now, and everything booted up just fine. Hopefully this took care of the problem and no more pop ups. I appreciate your help!

  • by EffrimJeckobar,

    EffrimJeckobar EffrimJeckobar Dec 19, 2014 1:29 PM in response to andyBall_uk
    Level 1 (0 points)
    Dec 19, 2014 1:29 PM in response to andyBall_uk

    This just started happening to a bunch of people. 

    Screen Shot 2014-12-18 at 8.22.38 PM.png

    Is this the same problem and will is solve it?

    I'm running Mavericks.

    Thanks

  • by missmodular,

    missmodular missmodular Dec 22, 2014 5:01 PM in response to EffrimJeckobar
    Level 1 (0 points)
    Dec 22, 2014 5:01 PM in response to EffrimJeckobar

    Me too!  This Completer.app box keeps popping up, along with an Installer on my desktop that I have to keep ejecting.

     

    I've read every forum I can find and have looked in all the places/extensions they say to check in the Library and Applications.  In my case, Genio is NOT installed.  It just WANTS to be installed.  None of the forums describe how to stop this installer from popping up, only how to get rid of it once it's already on your computer. 

     

    If anyone knows the answer, I'd be most appreciative.....along with the other "bunch of people" this is happening to! 

    Thanks!!

  • by Senor Velasco,

    Senor Velasco Senor Velasco Dec 23, 2014 8:15 AM in response to missmodular
    Level 1 (0 points)
    Dec 23, 2014 8:15 AM in response to missmodular

    I've just run ClamXav and it found it (plus other stuff) on my machine too. Didn't even know I had the rotten thing! It's quarantined it anyway so I'm hoping that I can delete it easily now. ClamXav is a great free virus checker which you can get from the app store. It's worth a try running a free app to see if there's something causing your popups.

  • by aresnik,

    aresnik aresnik Dec 23, 2014 11:48 AM in response to cbranstrom
    Level 1 (0 points)
    Dec 23, 2014 11:48 AM in response to cbranstrom

    i am getting it too the past 4 days...

     

    i do not have genio installed either - the Completer.app box keeps popping up - along with the installer on my desktop. (same situation as missmodular and EffrimJeckobar)

     

    I am running OS 10.6.8.

     

    any help would be appreciated - thanks !!

  • by KCNottm,

    KCNottm KCNottm Dec 23, 2014 12:41 PM in response to aresnik
    Level 1 (0 points)
    Dec 23, 2014 12:41 PM in response to aresnik

    I'm getting that request to install Completer as well for the past couple of weeks. I always cancel, and it goes away to be replaced by a disk image on the desktop, which I trash. Nothing hs been installed, but it wants to install itself.

     

    It is obviously on some kind of timer because it appears at the same time every day (about 8pm in my case).

     

    I'm on Snow Leopard.

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