completer.app- what is this?

Hello. AdwareMedic does not work with 10.6.8 - i tried it.

is the only way to get rid of it then the manual removal of Genio ?? http://www.thesafemac.com/arg-genieo/

this seems really complex - and a little scary - since it warns about computer freezing and unable to start

I know I'm replying to my own thread, but I've solved the problem using information on these pages.

I didn't have completer installed, but I kept getting the prompt asking me to do it (like several other people here)

I deleted the files listed in the post by cbranstrom on 14 July above.

And I also looked at information on another thread on these pages called

genieo.completer trojan

A combination of those things has got rid of it for me.

aresnik wrote:

Hello. AdwareMedic does not work with 10.6.8 - i tried it.

is the only way to get rid of it then the manual removal of Genio ?? http://www.thesafemac.com/arg-genieo/

this seems really complex - and a little scary - since it warns about computer freezing and unable to start

The freezing was with Genieo 1.0 which was replaced several months ago, but I suppose it's possible for someone to have installed that version a long time ago and just now realizes it.

I think the easiest thing for you to do if you don't want to follow the manual instructions is to use the older Adware Removal Tool. Look for "Download now (TSMART.zip)". This is from the same author and should work just fine for Genieo, but it hasn't been maintained and doesn't work with all the latest Adware.

Great ! Thank you. I just downloaded TSMART.zip and ran it. It said it moved Genieo to the trash, and to empty the trash - which I did. Hopefully this will have taken care of the problem...

if not... I guess I will have to read the manual instructions and do it that way.

I really appreciate your help 🙂

hmmm.... i just looked in ME (house icon) - LIBRARY - LAUNCH AGENTS and I still see this in there:

com.genieo.completer.ltvbit.plist

Does this mean this Genieo is still in my computer ?

sorry to ask so many questions - I don't know anything about this... 20 years with a MAC and this is the first problem like this I have ever had

aresnik wrote:

hmmm.... i just looked in ME (house icon) - LIBRARY - LAUNCH AGENTS and I still see this in there:

com.genieo.completer.ltvbit.plist

Does this mean this Genieo is still in my computer ?

Yes, it does look like the Adware Removal Tool isn't completely up-to-date with Genieo either. That may be the only difference, so drag it to the trash as I'm sure that one won't freeze the computer.

I see that the latest version of the BitDefender Adware Removal Tool (which also requires 10.7 or above) doesn't remove that file either.

nochoke wrote:

Do you think I maybe have not already seen your ad?

If you think MadMacs0's post is an ad, you couldn't be further from the truth. If anyone were going to be accused of posting "ads" for AdwareMedic, it would be me - it's my program. Many other people, like MadMacs0, post recommendations for that app because of the positive results that it has had for many people, but those are recommendations, not ads. He is trying to help you, so there's no call to be snippy with him!

Clearly, you're having trouble with Apple's instructions. AdwareMedic would be one alternative to try. If you don't want to use that, though, you can try the manual instructions in my Adware Removal Guide. They are far more comprehensive than Apple's instructions, and the procedures described are not the same as those in Apple's instructions, so you may have better luck with that.

(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

pcbjr wrote:

Is there a version of AdwareMedic available for Snow Leopard - tried the download but it is for 10.7+ ??

Unfortunately, no. If you have Snow Leopard, you'll need to use the manual removal instructions instead.

pcbjr wrote:

Is there a version of AdwareMedic available for Snow Leopard

No. There is the older Adware Removal Tool. Look for "Download now (TSMART.zip)". This is from the same author and, but it hasn't been maintained and doesn't clean up all the latest Adware versions.

nochoke wrote:

Do you think I maybe have not already seen your ad?

As has already been explained to you, it's not my ad. I'm a very satisfied user of this software and stand by every word I said about it. If you have already tried it and are still having the issue, I'd very much like to know that.

Thank you. I looked for genieno everywhere, even searched plist and nothing showed up. Installed Adware Medic, and of course it found it. I deleted all files and rescanned after restart and it says it's not there. Don't know where it came from. Checked my safari preferences and my home page was correct. Thank you for your help. By the way, I had to find this conversation via a google search and not apple communities. I've had to do that several times. Apple needs to do a better job for their customers.

Apple needs to do a better job for their customers.

Apple can't control where its customers surf to and download. Users have to take responsibility to learn about safe surfing, etc., and how to protect themselves.

I wasn't referring to the adware on my computer - I was referring to the fact that I had to find this thread through a google search instead of the search I did on Apple Support Communities. This is the second time the "google" search brought me to what I needed in the Apple Communities when my search here was unsuccessful.

The search function has been badly broken (very badly) on these forums since the last Jive upgrade. It can indeed by extremely difficult at times to find things within the forum itself, that is easily found and linked to from the outside.

Same problem for me - started happening from about 30th Dec 14. Ran AdwareMedic http://www.adwaremedic.com/index.phpas some here have suggested and it seemed to work. It flagged about 5 problem files which I would never have found myself! Really easy to use. I’m using OS X Yosemite Version 10.10.1 on a iMac (2009).