ipod not detected in Windows 8.1

Question

ipod not detected in Windows 8.1

Hi

Ever since feb when my computer updated to Windows 8.1 it wouldn't detect my ipod. I thought that my ipod nano was old and broken so I bought a new one. However, it did the same to that ipod so I know now that it's not the device itself but rather windows perhaps. I was wondering if anyone had the same problem? I unistalled and reinstalled a billion times (it seems to me) but then I finally unistalled the whole apple software and reinstalled it but it won't work because the apple something (device help software) isn't installed. I thought that it comes with the whole thing? Anyways, if anyone can help me that would be LOVELY! I am so tired and irritated with this whole deal I just want everything to work back to normal...

iPod nano

Posted on Jun 17, 2014 1:50 PM

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Answer 1

chuck_3rd

Community Specialist

Jun 19, 2014 1:03 PM in response to itsmissnicolee

Hello itsmissnicolee,

Thanks for using Apple Support Communities.

From your post I understand that your iPod is not appearing in iTunes. If it is being recognized in My Computer but not iTunes only, please follow the steps in the article below.

iPod: Appears in Windows but not in iTunes

http://support.apple.com/kb/TS1363

If you don't see your iPod in My Computer, follow these steps:

iPod not recognized in My Computer and in iTunes for Windows

http://support.apple.com/kb/TS1369

Take care,

Alex H.

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