Rear camera not working, but front camera does

Question

Rear camera not working, but front camera does

I tried to take a picture this afternoon with my iPhone 5S, and when I started my camera up, it crashed and will not work at all. On my apps (snapchat, facebook, twitter) if I want to take a picture, it has to be with the front camera, because there is no option for the rear camera. There is no button to push to get to the rear camera, like their normally was. When I push up the camera icon on the unlock screen, my phone restarts by itself. I don't know what is going on. I downloaded the latest software update the day it came out, and now all of a sudden it stopped working. Can anyone help me?

-Tyler

Posted on Jun 23, 2014 6:25 PM

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Answer 1

gdgmacguy

Level 7

21,891 points

Jun 23, 2014 6:36 PM in response to Community User

Basics from the manual are restart, reset, restore from backup, restore as new device. If you've tried ALL of these steps and the camera is still not functioning, then you almost certainly have a hardware issue and will need to bring the phone to Apple for evaluation.

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Answer 2

Jay-Ray

Level 4

3,750 points

Jun 23, 2014 6:39 PM in response to Community User

iPhone: Hardware troubleshooting

Power-cycle the iPhone. Turn your iOS device off and on (restart) and reset

Back up your iPhone.iOS: Back up and restore your iOS device with iCloud or iTunes

Reset All Settings. Settings > General > Reset

Restore the iOS. Use iTunes to restore your iOS device to factory settings

Get Service. https://locate.apple.com/country or http://selfsolve.apple.com

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Answer 3

Jay-Ray

Level 4

3,750 points

Jun 23, 2014 8:08 PM in response to Community User

yep, time to get it serviced

Get Service. https://locate.apple.com/country or http://selfsolve.apple.com

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Answer 4

Jun 23, 2014 8:06 PM in response to Jay-Ray

I reset to factory settings and the camera didn't work. Then I restored my iPhone, and the camera was still not working. So I believe it is a malfunction.

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