MPEG-2 file with AC3 5.1 audio: no audio (neither in current video playback, nor after encode), but plays okay in QuickTime X
Mavericks 10.9.3
Latest Mac Mini, 8GB RAM, two 256GB SSD
Compressor 4.1.1
I have an MPEG-2 file with AC3 5.1 audio which plays in QuickTime X as expected.
I have a second MacBook Pro with Compressor 4.1.1, where the audio is fine - both as current video playback of the source, and post-encode using Apple Devices HD (best quality) setting.
However in the Mac Mini Compressor there is no audio (neither in current video playback of the source, nor after encode using Apple Devices HD (best quality) setting).
Troubleshooting
- main difference between machines is the Mac Mini has Elgato software (EyeTV and Game Capture HD)
- I've checked the QuickTime components are same on both machines, except for EyeTV audio component on Mac Mini
- there are no plug-in audio components
- I've repaired permissions using Disk Utility
- I moved Compressor to trash, deleted compressor plist files, and reinstalled