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Late 2009 iMac Stuck in Password Mode, Won't Accept Install Disc

Recently bought a late 2009 21.5" desktop from a surplus auction to use as a backup to my MacBook Pro. Before I bought it, I made sure it powered on, which it did. When booting up, it presented a password screen from the previous owner. Since I didn't have the password, I bought the correct install disc for that model and tried to do a fresh install.


Unfortunately, though the iMac accepts the disc into the optical drive slot, and you can hear it whirring at start up, I'm still stuck with the old password prompt screen. I've tried holding down Option at start up, holding down C at start up, reseting the PRAM. Nothing. All I get is that dang password prompt screen. Can't get into Start-Up Manager or anything else on the computer.


I'm not too excited about going to the local Genius Bar. Last time I went there, with a 2011 iMac that wouldn't start, they held the computer for 2 weeks, then told me they couldn't figure out what was wrong and suggested I recycle it. The computer was only 14 mos. old. Should have bought Apple Care, but I figured if you're paying $1200 for a machine it should work longer than that. But that's another story.


Hoping someone here might have an idea what's going wrong. Bad optical drive, maybe? I'm pretty confident I could change that out on my own, if need be. Any help would be appreciated. Thanks!

Posted on Jun 26, 2014 9:45 PM

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Posted on Jun 27, 2014 1:35 AM

Are you able to erase and reformat the hard drive. I think you will find that you will need to do this before you try to reinstall. See this link.


http://support.apple.com/kb/HT5189

17 replies

Jun 27, 2014 1:58 AM in response to seventy one

What a great idea. The hard drive. I don't know that I can erase it because when you boot up the computer the only thing that happens, at all, is that old password prompt screen. I can't get it to show anything else, can't access anything else. I don't know how to erase one when it isn't part of a computer, but I take equipment apart all the time. I could probably replace the hard drive without too much trouble. Thank you. That's the first good suggestion I've had.

Jun 27, 2014 2:42 AM in response to Csound1

No. I bought it in a government surplus sale. I just got the iMac, no disks. I bought Snow Leopard, new, full install on disk, because I thought it would be the correct one based on the model number, but ifixit.com is listing v10.5 for my EMC number 2133, (so, wow, this is a 20", not 21.5"). Would using v10.6.3 make that much difference?

Jun 27, 2014 2:53 AM in response to Mac in ABQ

That disk will work.


Put it in the drive, reboot and hold the Option key down, when the startup manager appears choose the DVD.


Once you have booted to the DVD go to Utilities>Disk Utility (on the menu)


1. Erase the internal drive and set for MacOS Extended (Journaled), exit Disk Utility (takes you back to the Disk main menu)


2. Install OSX Snow Leopard (from Disk)

Late 2009 iMac Stuck in Password Mode, Won't Accept Install Disc

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